Mous is searching for a Retention Manager to drive one of their biggest growth opportunities. This high-impact role involves developing strategies and optimizing the customer journey through retention initiatives.
The ideal candidate should have experience in CRM retention marketing, particularly in DTC or consumer brands. Responsibilities include managing email & SMS programs using Klaviyo, segmenting customers, and conducting A/B tests to enhance performance metrics.
Benefits include a competitive salary, generous holiday leave, and a hybrid working model.
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CRM & Retention Growth Lead (Email & SMS) in London employer: Mous
Mous is an exceptional employer that fosters a collaborative and high-energy work culture, particularly in our vibrant Hoxton office. With significant opportunities for growth and career progression, employees enjoy competitive salaries, generous holiday allowances, and unique perks like a Friends & Family discount on products. Our commitment to diversity and inclusion ensures that every team member's individuality is celebrated, making Mous a truly rewarding place to work.
