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- Tasks: Help businesses enhance customer experiences through data analysis and journey mapping.
- Company: Join a forward-thinking consultancy focused on experience management.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real difference in how companies connect with their customers.
- Qualifications: Degree in IT, Management, Psychology, or Data Analysis; 3-5 years experience required.
- Other info: Dynamic role with a focus on collaboration and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Requirements:
- Degree in IT, Management, Psychology, Data Analysis or equivalent
- Minimum 3-5 years of relevant experience
- Understanding of Experience Management concept (CX / DT background is a plus)
- Basic knowledge on XM tools (preferable Qualtrics)
- Research and need analysis capability
- Customer / Partner Journey mapping, Customer segmentation and personas creation
- Service blueprint design
- Collect and coordinate data (rules, survey standards, metrics selection)
- Analytical approaches, reporting and create dashboard
- Implement, roll out and communicate XM as per XM framework
- Candidates can have backgrounds in Psychology and Data Analysis
- Prefer candidates who are skilled in business case calculation and business analysis
- Excellent communication and interpersonal skills
Interested applicants please forward your updated profile to ashokp.sg@mouritech.com
Experience Management Consultant (Qualtrics) in Penarth employer: MOURI TECH PTE. LTD.
Contact Detail:
MOURI TECH PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experience Management Consultant (Qualtrics) in Penarth
✨Tip Number 1
Network like a pro! Reach out to your connections in the Experience Management field, especially those who have experience with Qualtrics. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in customer journey mapping and data analysis. This will give you an edge during interviews and show that you know your stuff.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your communication skills. Being able to articulate your thoughts clearly is key, especially when discussing complex concepts like CX and XM.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes put you ahead of the competition. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Experience Management Consultant (Qualtrics) in Penarth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT, Management, Psychology, or Data Analysis. We want to see how your background aligns with the Experience Management Consultant role, so don’t be shy about showcasing relevant projects and skills!
Showcase Your XM Knowledge: If you’ve got experience with Experience Management concepts or tools like Qualtrics, let us know! We’re keen on candidates who can demonstrate their understanding of customer journeys and data analysis, so include specific examples in your application.
Communicate Clearly: Your written application is a chance to show off your communication skills. Keep it clear and concise, and make sure to express your enthusiasm for the role. We love candidates who can articulate their thoughts well!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at MOURI TECH PTE. LTD.
✨Know Your Experience Management
Make sure you understand the core concepts of Experience Management, especially if you have a background in CX or DT. Brush up on how these concepts apply to real-world scenarios, as this will help you articulate your thoughts during the interview.
✨Familiarise Yourself with Qualtrics
Since the role mentions a preference for knowledge of XM tools like Qualtrics, take some time to explore its features and functionalities. Being able to discuss how you've used similar tools or how you would approach using Qualtrics can set you apart.
✨Prepare for Customer Journey Mapping
Be ready to discuss your experience with customer journey mapping and persona creation. Think of specific examples where you've successfully mapped out customer journeys or segmented audiences, as this will demonstrate your practical skills.
✨Showcase Your Analytical Skills
Highlight your analytical approaches and any experience you have with reporting and dashboard creation. Prepare to discuss how you've collected and coordinated data in past roles, as well as how you’ve used metrics to drive decisions.
