At a Glance
- Tasks: Lead a team to deliver timely and efficient housing repairs and maintenance services.
- Company: Join Mountjoy Ltd, a leader in residential property maintenance in Woking Borough.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Flexible role with opportunities for career growth and personal development.
- Why this job: Make a real difference in the community by ensuring safe and effective housing repairs.
- Qualifications: Experience in housing maintenance and strong leadership skills required.
The predicted salary is between 37800 - 46200 £ per year.
Mountjoy Ltd provides maintenance and repair services to residential properties across the Woking Borough area.
The workstreams include emergency, urgent and routine responsive repairs, planned works and other maintenance activities instructed by the client.
We are seeking a conscientious, enthusiastic and experienced Reactive Repairs Manager with a positive, solutions-focused approach.
Applicants must have a strong background in housing maintenance and repairs, with experience as a supervisor or manager.
The postholder must always maintain a professional appearance and attitude and act politely and courteously.
All contract employees are required to pass a Disclosure and Barring Service (DBS) check.
KEY RESPONSIBILITIES
- Take primary responsibility for the safe, efficient, and timely delivery of emergency, urgent, and routine responsive repairs from initial receipt through allocation, attendance, completion, and closure.
- Manage the daily repairs operation with the Resource Controller, Helpdesk and Supervisors, ensuring work is correctly prioritised, appropriately resourced and delivered within contractual service-level timescales.
- Maintain effective control of work in progress, reviewing emergencies, overdue, approaching target and high-risk orders and taking prompt action to prevent or recover service failures.
- Ensure FES contains accurate and current information, including appointments, operative notes, variations, follow-on works, access attempts, and satisfactory completion evidence.
- Manage the availability, allocation and productivity of directly employed trades and subcontractors, ensuring the correct skills and resources are available to meet routine, seasonal, and peak demand.
- Monitor and improve appointment keeping, first-time completion, productivity, work quality, and customer service, addressing delays, repeat visits, recalls and other performance concerns.
- Maintain effective communication with residents and Woking Borough Council, providing timely updates on appointments, delays, priority cases, operational performance, and recovery actions.
- Ensure Supervisors, operatives and subcontractors work safely and comply with contractual requirements, approved RAMS, permits to work and site-operating procedures; escalated repairs involving significant hazards, vulnerability, disrepair, complaints, or potential Awaab’s Law requirements.
- Line-manage allocated Supervisors and support the recruitment, induction, performance management, coaching and development of employees and subcontractors while promoting a positive health and safety culture.
- Work collaboratively with and provide reciprocal cover for the Planned and Compliance Repairs Manager; participate in the out-of-hours management Rota and deputise for the Contract Manager when required.
This is not an exhaustive list of duties.
Above all, the postholder must be flexible and contribute fully within their capabilities to enable Mountjoy to achieve its contractual and organisational objectives.
SKILLS REQUIRED
- Able to support, coach and motivate a team.
- Possess strong interpersonal skills and communicate professionally at all levels, with the confidence to challenge and be challenged.
- Have an organised approach to work, case management, and time management.
- Able to apply a practical, solutions-focused approach to health and safety.
- Able to use Microsoft Office software and Mountjoy’s job management system, including accurate use of FES and performance trackers.
- Able to record and analyse information, identify trends and address recurrent issues.
- Be a collaborative team player who shares experience and learning.
- Able to work effectively under pressure and deliver work to statutory, contractual, and locally agreed timescales.
- Proactive in identifying and addressing personal development needs.
- Self-managing and self-motivated, with sound prioritisation, judgement, and problem‑solving skills.
- Have sound knowledge of materials, methods and technical standards used in the housing maintenance and construction industry.
QUALIFICATIONS REQUIRED
- NVQ Level 2 or equivalent in a relevant trade or construction discipline (Essential)
- SSSTS Health and Safety or equivalent (Desirable)
- IOSH Managing Safely or equivalent (Essential)
EXPERIENCE
- 2+ years’ experience supervising housing maintenance repairs, planned works or project works (Essential)
- 3+ years’ line-management experience (Essential)
- 5+ years’ relevant trade or housing maintenance experience (Desirable)
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Reactive Repairs Manager in Woking employer: Mountjoy
Mountjoy is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive work culture where teamwork and safety are paramount. With generous benefits such as 34 days of annual leave, a flexible leave scheme, and access to a free Health and Wellbeing platform, we ensure our Roofers have the resources they need to thrive in their roles while enjoying a fulfilling career in the construction sector across the south of England.
StudySmarter Expert Advice🤫
We think this is how you could land Reactive Repairs Manager in Woking
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Mountjoy, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Reactive Repairs Manager at Mountjoy.
We think you need these skills to ace Reactive Repairs Manager in Woking
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Mountjoy
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
