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- Tasks: Support and enhance IT systems while helping colleagues with tech issues.
- Company: Join Mountjoy, a leader in construction and facilities management.
- Benefits: Gain hands-on experience in a supportive workplace with career advancement.
- Why this job: Make a real difference in a dynamic team and improve IT processes.
- Qualifications: Level 2 in Maths and English; IT support experience preferred.
- Other info: Perfect for those looking to kickstart their IT career!
The predicted salary is between 25000 - 30000 £ per year.
Mountjoy specialises in providing professional and high-quality construction, refurbishment, building maintenance and facilities management services across the south of England. We have an exciting opportunity for an enthusiastic IT Support Analyst to join our dynamic team for a fixed term period of 6 months. This position is well suited to an individual that is looking to advance their career and gain hands-on experience in a thriving and supportive workplace.
SUMMARY OF ROLE
The role will consist 70% of supporting and prioritising ad-hoc, urgent, recurring, or reactive internal support tasks, and 30% of analyst-related tasks taking proactive measures, improving process efficiencies, and carrying out trend-analyses.
KEY RESPONSIBILITIES
- Post-image laptop/desktop configurations with access tested, following through new starter requests E2E from request to end-user acceptance.
- Mobile/tablet setups with the correct policy applied/created within our Mobile Device Management tool.
- New policy for app management created where necessary.
- Correctly escalating and following up on respective IT issues with the applicable partner and users.
- Keeping our asset management tracker up to date to reflect the correct data of our ICT assets.
- This includes accurate tracking of changes within the business (e.g. changed IT requirements for a user due to a change in their role).
- Raising order requests if spare IT stock levels drop below agreed threshold.
- Following through orders E2E from request to end-user acceptance.
- Ensuring IT devices, cables, setups in our offices are well-presented.
- Reviewing and updating our internal ICT processes where applicable.
- Flagging operational inefficiencies and where authorised, proactively apply improvement measures.
- Accurately logging issues, errors with our suppliers and then flagging patterns identified, so that recurring issues can be remedied.
SKILLS REQUIRED
- Confidence and approachability
- Effectively communicating with staff at all levels
- Punctual
- Resilience
- Ability to prioritise during fluctuating demand.
KNOWLEDGE REQUIRED
- Good working knowledge of MS Office including Word, Excel
- Knowledge of M365 is preferred but not required
- Knowledge of Azure is preferred but not required
QUALIFICATIONS REQUIRED
Must have achieved at least Level 2 in Maths and English
EXPERIENCE
Experience in a similar IT supportive role. Preferred but not required experience with mobile device support, configuration and usage of an MDM (Mobile Device Management) product.
IT Support Analyst (6‑Month Fixed‑Term Contract) in Portsmouth employer: Mountjoy
Contact Detail:
Mountjoy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst (6‑Month Fixed‑Term Contract) in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific issues, like troubleshooting a device or managing user requests. This will show you're ready to jump in and make an impact!
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications after a week or so. A quick email or call can show your enthusiasm and keep you on their radar. Plus, it’s a great way to ask any questions you might have.
✨Tip Number 4
Check out our website for the latest job openings. We’re always looking for passionate individuals like you to join our team. Applying through our site gives you a better chance of being noticed!
We think you need these skills to ace IT Support Analyst (6‑Month Fixed‑Term Contract) in Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Support Analyst role. Highlight any relevant IT support experience and be specific about your achievements in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this opportunity at Mountjoy and how your background makes you a great fit for the team. Keep it friendly and professional.
Showcase Your Communication Skills: Since the role involves communicating with staff at all levels, make sure your application demonstrates your ability to communicate effectively. Use clear language and structure your application well to show off your skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Mountjoy
✨Know Your Tech
Brush up on your knowledge of MS Office and any relevant IT support tools. Familiarise yourself with common issues that arise in desktop configurations and mobile device management, as these will likely come up during the interview.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Think about specific situations where you identified a problem, escalated it appropriately, or implemented a solution. This will demonstrate your analytical skills and proactive approach.
✨Communicate Effectively
Practice explaining technical concepts in simple terms. Since the role involves communicating with staff at all levels, being approachable and clear in your communication will be key. Consider role-playing with a friend to refine your delivery.
✨Be Ready to Discuss Process Improvements
Think about any inefficiencies you've noticed in previous roles and how you addressed them. Be prepared to discuss how you would approach reviewing and updating internal ICT processes at Mountjoy, showcasing your initiative and forward-thinking mindset.