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- Tasks: Join our team as a Customer Service Apprentice and gain hands-on experience in a call centre.
- Company: Mountjoy, a leading provider of construction and facilities management services.
- Benefits: Earn while you learn with a Level 2 apprenticeship and develop valuable skills.
- Why this job: Make a real difference by helping customers and ensuring smooth repair processes.
- Qualifications: GCSEs in Maths and English at grade C or above required.
- Other info: Dynamic work environment with opportunities for growth and teamwork.
The predicted salary is between 15000 - 20000 £ per year.
Mountjoy specialises in providing professional and high-quality construction, refurbishment, building maintenance and facilities management services across the south of England. We have an exciting opportunity for a Customer Service Apprentice to join our dynamic team. In this role you will undertake a Level 2 Customer Service Apprenticeship over a 12-month period with a unique opportunity to gain hands-on, real-world experience in a professional setting.
You will be working in a call centre environment, making and receiving calls from Portsmouth City Council (PCC) Area Offices, our trade operatives and subcontractors. Your prime responsibilities will be to receive repair appointments over the telephone, schedule and book appointments to available appointment slots, record accurate, timely and valuable repair appointment information into our job management systems and PCC’s Repairs and Property database. You will communicate with our trade operatives and subcontractors, sending them to jobs and taking accurate and valuable job completion information when repairs have been completed. To succeed in this role, it is essential you completely understand the end-to-end process of delivering the perfect repair for the customer, your role in that process and the responsibilities of others in that process.
KEY RESPONSIBILITIES:- To successfully complete the Customer Service Practitioner Level 2 Apprenticeship programme
- Be able to manage inbound and outbound calls whilst always providing excellent customer service.
- Accurately and promptly record valuable information directly into Job Management Systems, Client Repairs, and the Property Database.
- To support management with the handling of the Compliments, Complaints and Customers Satisfaction.
- To assist with any other administrative activities required to support the team.
- Take responsibility for your own Health and Safety, working collaboratively with the Company and your line manager to ensure all safety guidelines are followed and strictly adhered to.
- To always live the Mountjoy ethos and values with whoever you engage with.
- To always maintain a professional and courteous telephone manner, regardless of the situation, and escalate issues to your supervisor for support when needed.
- Stay focused on the call or appointment you are handling, even in a busy and fast-paced environment.
- Be IT literate and comfortable using different forms of technology effectively.
- Possess strong typing skills, with the ability to record information directly into job management systems accurately and efficiently.
- Take direction from your line manager or mentor, providing regular updates and feedback on tasks and instructions given.
- Ensure all information recorded in job management systems is grammatically correct, concise, and valuable for those accessing it.
- Be a dependable team player who is reliable and supportive of your work colleagues.
- GCSEs in Maths and English at grade C or above.
Customer Service Apprentice - Level 2 (Call Centre & Repairs) in Portsmouth employer: Mountjoy
Contact Detail:
Mountjoy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprentice - Level 2 (Call Centre & Repairs) in Portsmouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mountjoy. Understand their values and services, especially in construction and facilities management. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling calls and dealing with different situations during your apprenticeship.
✨Tip Number 3
Show off your tech skills! Since you'll be using job management systems, make sure you’re comfortable with technology. Brush up on your typing and data entry skills so you can impress them with your efficiency.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great way to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service Apprentice - Level 2 (Call Centre & Repairs) in Portsmouth
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the opportunity to learn and grow with us at Mountjoy.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. Mention any relevant experience or skills that show you understand the role and what it takes to succeed in a call centre environment.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Remember, accuracy is key, especially when it comes to recording information!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting apprenticeship opportunity.
How to prepare for a job interview at Mountjoy
✨Know the Company Inside Out
Before your interview, take some time to research Mountjoy and its services. Understanding their ethos and values will help you align your answers with what they stand for, showing that you're genuinely interested in being part of their team.
✨Practice Your Call Handling Skills
Since this role involves managing calls, practice how you would handle different customer scenarios. Think about how to maintain a professional tone, even when faced with challenging situations. This will demonstrate your readiness for the fast-paced call centre environment.
✨Be Ready to Discuss Your IT Skills
Make sure you can confidently talk about your IT literacy and typing skills. Prepare examples of how you've used technology effectively in the past, as this is crucial for accurately recording information in job management systems.
✨Show Your Team Spirit
Mountjoy values teamwork, so be prepared to discuss how you’ve worked collaboratively in previous roles or projects. Highlight your reliability and supportiveness towards colleagues, as this will show you’re a dependable team player.