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- Tasks: Join our team as a Customer Service Apprentice and gain hands-on experience in a call centre.
- Company: Mountjoy, a leading provider of construction and facilities management services.
- Benefits: Earn while you learn with a Level 2 Apprenticeship and develop valuable skills.
- Why this job: Make a real difference by helping customers and ensuring smooth repair processes.
- Qualifications: GCSEs in Maths and English at grade C or above required.
- Other info: Dynamic work environment with opportunities for growth and teamwork.
The predicted salary is between 18000 - 25000 £ per year.
Mountjoy specialises in providing professional and high-quality construction, refurbishment, building maintenance and facilities management services across the south of England. We have an exciting opportunity for a Customer Service Apprentice to join our dynamic team. In this role you will undertake a Level 2 Customer Service Apprenticeship over a 12-month period with a unique opportunity to gain hands‑on, real‑world experience in a professional setting.
You will be working in a call centre environment, making and receiving calls from Portsmouth City Council (PCC) Area Offices, our trade operatives and subcontractors. Your prime responsibilities will be to receive repair appointments over the telephone, schedule and book appointments to available appointment slots, record accurate, timely and valuable repair appointment information into our job management systems and PCC’s Repairs and Property database. You will communicate with our trade operatives and subcontractors, sending them to jobs and taking accurate and valuable job completion information when repairs have been completed.
To succeed in this role, it is essential you completely understand the end‑to‑end process of delivering the perfect repair for the customer, your role in that process and the responsibilities of others in that process.
KEY RESPONSIBILITIES- To successfully complete the Customer Service Practitioner Level 2 Apprenticeship programme.
- Be able to manage inbound and outbound calls whilst always providing excellent customer service.
- Accurately and promptly record valuable information directly into Job Management Systems, Client Repairs, and the Property Database.
- To support management with the handling of the Compliments, Complaints and Customers Satisfaction.
- To assist with any other administrative activities required to support the team.
- Take responsibility for your own Health and Safety, working collaboratively with the Company and your line manager to ensure all safety guidelines are followed and strictly adhered to.
- To always live the Mountjoy ethos and values with whoever you engage with.
- To always maintain a professional and courteous telephone manner, regardless of the situation, and escalate issues to your supervisor for support when needed.
- Stay focused on the call or appointment you are handling, even in a busy and fast‑paced environment.
- Be IT literate and comfortable using different forms of technology effectively.
- Possess strong typing skills, with the ability to record information directly into job management systems accurately and efficiently.
- Take direction from your line manager or mentor, providing regular updates and feedback on tasks and instructions given.
- Ensure all information recorded in job management systems is grammatically correct, concise, and valuable for those accessing it.
- Be a dependable team player who is reliable and supportive of your work colleagues.
- GCSEs in Maths and English at grade C or above.
Customer Service Apprentice in Portsmouth employer: Mountjoy
Contact Detail:
Mountjoy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprentice in Portsmouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mountjoy. Understand their values and services so you can show how you fit into their team. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common customer service scenarios and how you'd handle them. This will boost your confidence and help you articulate your thoughts clearly during the real deal.
✨Tip Number 3
Show off your skills! When you're in the interview, don’t just talk about what you’ve done; give examples of how you’ve provided excellent customer service in the past. Use specific situations to demonstrate your problem-solving abilities and communication skills.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Customer Service Apprentice position.
We think you need these skills to ace Customer Service Apprentice in Portsmouth
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the opportunity to learn and grow with us at Mountjoy.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. Mention any relevant experience or coursework that relates to the Customer Service Apprentice role.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Remember, accuracy is key, so double-check for any typos or grammatical errors!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Mountjoy
✨Know the Company Inside Out
Before your interview, take some time to research Mountjoy. Understand their services, values, and the role they play in the community. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Practice Your Phone Skills
Since this role involves a lot of phone communication, practice handling calls with friends or family. Focus on maintaining a professional tone and being clear and concise. This will help you feel more comfortable during the actual interview.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific customer service scenarios. Think about examples from your past experiences or even hypothetical situations. Show that you can stay calm under pressure and provide excellent service.
✨Highlight Your Team Spirit
Mountjoy values teamwork, so be prepared to discuss how you work well with others. Share examples of how you've supported colleagues in the past or contributed to a team project. This will demonstrate that you're a dependable team player.