Helpdesk Administrator - Woking Borough Council

Helpdesk Administrator – Woking Borough Council Mountjoy specialises in providing professional and high-quality construction, refurbishment, building maintenance, and facilities management services across the south of England. We have an exciting opportunity for an enthusiastic Helpdesk Administrator to join our dynamic team. This permanent position is well suited to individuals looking to advance their careers and gain hands-on experience in a thriving and supportive workplace. OUR COMPANY BENEFITS 31 days annual leave rising to 36 days with length of service (including bank holidays) Flexible scheme to buy or sell up to 5 days of annual leave per year Company sick pay after probation Life Insurance Octopus Electric Dreams Car Scheme to enable staff to drive a new electric car – paid for through salary sacrifice Cycle to Work Scheme Employee recognition scheme Length of Service Rewards Defined contribution Pension Scheme of 8% (3% Employer and 5% Employee) Employee Assistance Programme Refer a Friend scheme SUMMARY OF ROLE You will support the contract as a first point of contact to issue, receive, and record accurate information promptly for all calls and emails regarding new repairs and ongoing repair appointments, ensuring the right work is done at the right time. You will record accurate information from operatives, subcontractors, and clients, ensuring all systems are kept updated. You will also proactively contact clients and tenants to book work and respond to internal and client emails, managing the shared email inbox. KEY RESPONSIBILITIES Record information directly into the Job Management Systems or other relevant systems Monitor job screens and seek assistance from Contract Managers or Supervisors when needed Provide support and cover for other administrators during breaks, peak periods, and leave Efficiently assign available operatives to jobs, minimizing travel and idle time Assist in recording data and management information to improve service quality Support other administrative activities as required SKILLS REQUIRED Clear and concise verbal communication skills, effective phone manner, good typing skills Ability to handle multiple activities, stay focused, and complete tasks before moving on Proficiency in MS Office and familiarity with Mountjoy’s IT systems Good typing skills, avoiding reliance on handwritten notes Professionalism in dealing with workforce, tenants, and building users, even in contentious situations KNOWLEDGE REQUIRED Basic knowledge of building maintenance trades and activities Good geographical knowledge of Woking, including main routes and travel times QUALIFICATION REQUIRED GCSE or equivalent in Maths and English EXPERIENCE REQUIRED Extensive experience with MS Office, especially Word and Excel, with accurate typing skills Experience in a Repairs or Maintenance call centre or similar environment (desirable) Basic knowledge of building maintenance trades (repeated from above) If you believe you have the skills and experience to become our Helpdesk Administrator, please click “ apply ” now — we’d love to hear from you! The company is an Equal Opportunities employer, a member of the Disability Confident Scheme, and part of the Hampshire Construction Training Association. Our Company values We take pride in everything we do, and we expect all employees to: Present a professional appearance at all times Keep vehicles clean and tidy Maintain a safe, tidy, and well-organized work area Deliver high standards of work We have Integrity, built-in Key information: Geographical Area: Surrey Location: GU21 6YL Hours: 40 per week Salary: £27,500 Reporting to: Contract Manager #J-18808-Ljbffr