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- Tasks: Be the first point of contact for maintenance requests and keep everything organised.
- Company: Join Mountjoy, a leader in construction and facilities management in the south of England.
- Benefits: Gain hands-on experience in a supportive workplace with career advancement opportunities.
- Why this job: Make a real difference by ensuring timely maintenance and support for clients and tenants.
- Qualifications: GCSEs in Maths and English; experience in call centres is a plus.
- Other info: Dynamic team environment with opportunities to learn and grow.
The predicted salary is between 24000 - 36000 £ per year.
Mountjoy specialises in providing professional and high-quality construction, refurbishment, building maintenance and facilities management services across the south of England.
We have an exciting opportunity for a conscientious and enthusiastic Maintenance Helpdesk Administrator to join our dynamic team. This permanent position is well suited to an individual that is looking to advance their career and gain hands‑on experience in a thriving and supportive workplace.
In this role you will support the contract as a first point of contact to issue, receive, and record clean information accurately and timely for all calls and emails regarding all new maintenance repairs and ongoing repair appointments to achieve our purpose of the right work at the right time. You will have to record accurate information from operatives, subcontractors, and clients, ensuring all systems are kept updated with required information. You will also be required to make phone calls to our clients and tenants to pro‑actively book in work. You will respond to internal and client emails and manage the shared email inbox.
KEY RESPONSIBILITIES
- To record information directly into the Job Management Systems or any other system used to deliver the service.
- Constantly monitor the job screens, and when a job requires you to act, or if uncertain, pull on the Contract Manager or Supervisors for assistance.
- Provide adequate support and cover for the other administrators, particularly on breaks, peak periods, and annual leave.
- To send operatives, who become available to jobs in the most efficient and effective way ensuring they are productive, eliminating or reducing travel and idle time.
- Assist the team, Supervisors and Managers in recording data and key management information that helps and improves the service we provide to our customers.
- To assist with any other administrative activities that are required to support the team.
SKILLS REQUIRED
- Have a clear and concise approach to verbal communication, able to use the phone to communicate effectively and have good typing skills.
- Able to deal with lots of activity, remain focused on the call you are dealing with, and the information that needs to be recorded or transferred by completing the task you are on before moving onto the next.
- Have a reasonable proficiency in MS Office and able to use Mountjoy’s IT systems for job management, understanding how they function and interact with other systems.
- Have good typing skills
- Be comfortable in dealing with the workforce, tenants and building users, whilst being able to remain professional even when issues are contentious.
KNOWLEDGE REQUIRED
- Basic knowledge of building maintenance trades and the tasks/activities that can be undertaken by each trade group.
- Good geographical understanding of the Woking area including the main highways, the best routes, and travel times between different locations.
EXPERIENCE REQUIRED
- Vast experience of MS Office including Word and Excel with accurate typing skills.
- Experience of working in a Repairs or Maintenance call centre, or any other call centre environment (Desirable).
- Basic knowledge of building maintenance trades and the tasks/activities that can be undertaken by each trade group.
QUALIFICATION REQUIRED
- GCSE or equivalent qualification in Maths and English
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Helpdesk Administrator employer: Mountjoy
Contact Detail:
Mountjoy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mountjoy. Understand their values and services so you can show how you fit into their culture and mission. This will help you stand out as a candidate who genuinely cares.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of phone calls and emails, make sure you're comfortable speaking clearly and concisely. You could even role-play with a friend to get the hang of it before the big day.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple tasks or handled busy situations in the past. This will demonstrate that you can keep calm and focused, just like the job requires.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start. Plus, it’s super easy to do!
We think you need these skills to ace Helpdesk Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your proficiency in MS Office and any relevant call centre experience to catch our eye!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Helpdesk Administrator role. Show us your enthusiasm for the position and how you can contribute to our team.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so make sure to convey your thoughts without unnecessary fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at Mountjoy
✨Know Your Stuff
Familiarise yourself with the basics of building maintenance trades and the specific tasks they involve. This knowledge will not only help you answer questions confidently but also show your genuine interest in the role.
✨Master the Tech
Brush up on your MS Office skills, especially Word and Excel. Being comfortable with these tools is crucial for the Helpdesk Administrator role, so practice creating documents and spreadsheets to demonstrate your proficiency.
✨Communication is Key
Since you'll be the first point of contact for clients and tenants, practice clear and concise verbal communication. Role-play common scenarios with a friend to build your confidence in handling calls and emails effectively.
✨Get to Know the Area
Having a good geographical understanding of the Woking area will set you apart. Familiarise yourself with the main highways and best routes, as this knowledge will help you manage appointments and travel times efficiently.
