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- Tasks: Record information, manage emails, and support the Service Manager in planning and delivery.
- Company: Join Mountjoy, a leading construction and facilities management company in the south of England.
- Benefits: Gain hands-on experience in a supportive workplace with opportunities for career advancement.
- Why this job: Be part of a dynamic team making a real impact in building maintenance and customer service.
- Qualifications: GCSEs in Maths and English, plus good MS Office skills and basic building maintenance knowledge.
- Other info: Embrace a culture of safety and customer service while growing your career.
The predicted salary is between 30000 - 42000 £ per year.
Mountjoy specialises in providing professional and high-quality construction, refurbishment, building maintenance and facilities management services across the south of England. We have an exciting opportunity for an enthusiastic Administrator to join our dynamic team. This permanent position is well suited to an individual that is looking to advance their career and gain hands-on experience in a thriving and supportive workplace. Mountjoy Ltd is contracted to Fareham Borough Council to provide a maintenance and repair service to void properties and ad-hoc improvements to occupied properties plus day to day responsive repairs arising throughout normal working hours.
KEY RESPONSIBILITIES
- To record accurate information from operatives, subcontractors and clients.
- To ensure all systems are kept updated with required information.
- To respond to internal and client emails and manage the shared email inbox.
- Supporting the Service Manager to plan and deliver the day by sending the right operatives and sub-contractors, ensuring operatives and sub-contractors arrive on time and in the most cost-effective manner.
- Allocate the right operatives, based on skills, availability and locality to the jobs that are nearing completion to ensure we meet appointment times and minimize travel and downtime.
- To carry out customer satisfaction surveys and support in compiling monthly client reports.
- Carry out materials and equipment ordering as required.
- Ensure issues are being captured and feedback to the Service Manager / Contract Manager.
- Any other tasks as reasonably requested by the Service Manager / Contract Manager.
- Champion Customer Service and coach the team to treat customers as they would expect to be treated if they were the customer themselves.
- You are responsible for your own Health & Safety and are expected to work with the Company and your line manager to ensure safety guidelines are followed and adhered.
- To live the Mountjoy ethos and values at all times with whoever you deal or engage with.
REQUIRED EXPERIENCE
- Good working knowledge of MS Office including Word and Excel with accurate keyboard skills.
- Basic knowledge of building maintenance trades and the tasks/activities that can be undertaken by each trade group.
- Good understanding of Geographical areas including streets and buildings, finding the best routes, and travel times between different locations.
QUALIFICATION REQUIRED
- GCSE or equivalent grade C or above in Math and English.
Administrator in Fareham employer: Mountjoy
Contact Detail:
Mountjoy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator in Fareham
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for an Administrator role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Mountjoy and understanding their values and services. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice common interview questions and scenarios related to administration tasks. Being able to demonstrate your problem-solving skills and customer service mindset will set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our dynamic team at Mountjoy.
We think you need these skills to ace Administrator in Fareham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your knowledge of MS Office and any relevant experience in building maintenance to catch our eye!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how you align with Mountjoy's values. Don’t forget to mention your customer service skills!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and get straight to what makes you a great fit for the Administrator role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Mountjoy
✨Know Your Stuff
Familiarise yourself with Mountjoy's services and the specific responsibilities of the Administrator role. Understanding the basics of building maintenance trades and how they relate to the job will show your enthusiasm and readiness to contribute.
✨Show Off Your Tech Skills
Since a good working knowledge of MS Office is essential, be prepared to discuss your experience with Word and Excel. Maybe even bring examples of how you've used these tools in previous roles to streamline processes or improve efficiency.
✨Be a People Person
Customer service is key in this role, so think of examples where you've gone above and beyond for clients or colleagues. Highlighting your ability to communicate effectively and manage relationships will set you apart from other candidates.
✨Plan Your Route
Understanding geographical areas and travel times is crucial for this position. Before the interview, review maps or routes relevant to the areas you'll be working in. This shows that you're proactive and ready to hit the ground running.