Supervisor in Woking

Mountjoy specialises in providing professional and high-quality construction, refurbishment, building maintenance and facilities management services across the south of England. We have an exciting opportunity for an enthusiastic Supervisor to join our dynamic team. This permanent position is well suited to an individual that is looking to advance their career and gain hands-on experience in a thriving and supportive workplace.

SUMMARY OF ROLE

This role requires strong technical capability in building construction and diagnostics, with particular emphasis on identifying root causes of damp, mould and disrepair issues. The successful candidate will be required to complete building surveys, scope remedial works, and ensure that corrective solutions are designed and delivered effectively. A high degree of accuracy, professional judgement and attention to detail is essential. Alongside technical competencies, the role requires the ability to plan, initiate, manage and close small-scale projects using both contractors and directly employed operatives. The post holder must ensure consistent quality, compliance, and value for money from initial survey to final sign-off.

KEY RESPONSIBILITIES

• Strong understanding of building construction, property defects, remedial methodologies and relevant statutory requirements.
• Ability to diagnose root causes using evidence-based assessment rather than symptomatic repair.
• Capability to project-manage small works from survey through to completion, using suitable contractors and direct labour.
• High levels of accuracy, clear written reporting and methodical record-keeping.
• Escalate to the Contract Manager any serious events or occurrences that need to be addressed urgently, and highlight key issues, trends or issues that could affect service delivery performance longer term if not addressed.
• Be accountable for the jobs you manage, supporting the Operations Centre when pulled upon to deal with technical queries or general issues.
• Scope and survey work.
• Ensure works that you are accountable for are supervised and monitored through to completion.
• Recruit and induct operatives ensuring they have a professional introduction to the company and contract and ensure the probationary process is effectively managed and completed to a successful outcome for the company.
• Understand each toolbox talk topic and deliver confidently yourself, ensuring that operatives attend when required.
• Treat tenants with respect, demonstrating a courteous manner, escalating if an issue cannot be resolved to the Contract Manager.
• Reinforce the Health and Safety culture by ensuring that company practices and policies are being followed and adhered to by you and others in the field, undertaking documented observations, highlighting issues and trends as they occur.
• Carry out employee investigations, ensuring they are completed in a professional and timely manner.
• Carry out absence management procedures, undertaking return to work interviews, and performance reviews where required.
• Carry out accident incident, and near miss investigations, ensuring these are completed in a professional and timely manner.
• Ensure that you follow and adhere to the Integrated Management Systems, processes and procedures.
• Provide escalation as part of an out of hours service, attending site where requested.
• Embrace the Mountjoy ethos of “Integrity, built-in - doing the right thing even when no one is looking”.

SKILLS REQUIRED

• Demonstrable experience conducting building surveys and preparing technical reports.
• Experience diagnosing building defects including damp and mould.
• Experience managing varied repair and refurbishment projects from inception to completion.
• Desirable, experience within social housing or occupied property environments.
• Be the technical expert for associated works, providing efficient and effective solutions where required.
• Able to support and coach operatives to achieve the perfect process.
• Able to operate in a changing and evolving environment and enjoy the challenge.
• Possess interpersonal skills and ability to communicate at all levels in a professional manner being able to challenge and be challenged.
• Have an organised approach to work and time management.
• Be able to apply a practical approach and solutions to Health & Safety.
• Proficient in MS Office to an intermediate level and the ability to use an IT system for job management understanding how it functions and interacts with other systems.
• Be able to record information in the field, identify trends and recurrent issues and put a measure in place to understand the extent of the trend or issue.
• Be a team player by understanding what it is to be part of a team sharing experiences and learning.
• Proactive in identifying your development needs and doing something to overcome them.
• Be able to self-manage and be self-motivated, prioritising work and have a desire to solve problems and eliminate waste.

KNOWLEDGE REQUIRED

• Technical building knowledge of working methods, practices, procedures, processes, regulations and legislation.
• Have knowledge of the materials and methods used in the construction and building maintenance industry.

QUALIFICATION

• Minimum: HNC/HND or NVQ Level 4+ in Building Studies/Construction plus PCA CSTDB or CSRT.
• Ideal: Degree-level Building Surveying qualification + RICS/CIOB membership + PCA certification.
• Have a full driving licence.

EXPERIENCE

• 5 years’ experience of working in a Building Maintenance environment across multiple trades.
• 2 years’ experience of working in Commercial (preferred).
• Managing the delivery of maintenance and repairs and planned works.

OUR COMPANY BENEFITS

• 34 days annual leave rising to 36 days with length of service (including bank holidays).
• We offer a flexible scheme to buy or sell up to 5 days of annual leave per year.
• Company sick pay after 12 months length of service.
• Life Insurance.
• Octopus Electric Dreams Car Scheme to enable staff to drive a new electric car - paid for through salary sacrifice.
• Cycle to Work Scheme.
• Length of Service Rewards.
• Defined contribution Pension Scheme of 8% (3% Employer and 5% Employee).
• Access to our free Health, Wellbeing & Support Platform.
• You will be issued your own company vehicle and fuel card.
• Full uniform and safety equipment is provided.
• Access to a tool loan for all trade staff.