Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a vibrant team, manage venue operations, and ensure exceptional guest experiences.
- Company: Join Mounties Group, a member-owned organisation dedicated to improving lives across various sectors.
- Benefits: Enjoy free onsite parking, ongoing development opportunities, and discounted gym memberships.
- Why this job: Be part of a supportive culture in a recognised employer of choice with strong values.
- Qualifications: Experience in hospitality management, RCG/RSA certifications, and strong leadership skills required.
- Other info: Salary ranges from $90,000 to $100,000 per annum based on experience.
The predicted salary is between 72000 - 80000 £ per year.
ABOUT US Mounties Group Values are Family, Honesty, Care, Innovation, Fun and Loyalty. We are a Mutuality which means our organisation is owned by its members and we exist to improve the lives of our members. Mounties Group have over 250,000 members that use our services across a broad range of industry sectors including Health & Fitness, Retail, Medical, Hospitality, Homecare and Allied Health. We employ over 1,000 people and are rapidly growing, particularly in the Health and Wellbeing segment of our business. Our Head office is located in Mount Pritchard and supports businesses across NSW, QLD, VIC and the ACT.
Summary of the Role We are currently searching for an experienced and motivated Club Manager to join and lead our lively close-knit team on a permanent full-time basis at Harbord Diggers Club, located in Freshwater, NSW!
Key Duties:
- Venue management including guest experience, appearance, security, professional leadership
- Leadership role that will see you motivating, coaching, mentoring and developing a strong and dynamic team with a focus on delivering exceptional service standards
- Talent management and succession planning
- Ensure compliance with the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP and Gaming Regulations
- Liaise with relevant stakeholders as necessary to ensure smooth day-to-day operations
- Coordination of rosters ensuring operational needs are met
- Ensure continuous improvement of our service delivery
- Attend and manage customer complaints and issues
- Organisation of workflow
- Supervision of employees including training and development as well as oversee and manage the employee performance life cycle
- Completion of accurate Risk Manager reporting
About You
To be successful for this role, you should have the following:
- Previous experience leading daily operations within a similar role in the Hospitality Industry
- Current certification in Responsible Conduct of Gaming (RCG), Responsible Service of Alcohol (RSA), First Aid & Advanced Resuscitation – or willing to obtain
- Strong understanding of the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP and Gaming Regulations to ensure the Clubs compliance
- Strong leadership skills that encourage a supportive work environment
- Passion for delivering exceptional guest experiences
- Exceptional people management, relationship building, and verbal & written communication skills
- Computer literacy
- Great conflict resolution abilities
- Availability to work a flexible roster, including days, nights and weekends
What’s in it for you:
- Supportive and inclusive team and culture
- Free onsite parking
- Ongoing learning and development opportunities
- Uniforms provided
- Discounted gym membership
WHY MOUNTIES?
We have over 250,000 members and are listed as one of Australia’s top privately owned companies. With strong values and a commitment to our staff, we are a recognised employer of choice.
GROUP WINNER OF:
- Western Sydney Business Awards – Employer of Choice 2020
- Clubs NSW - Clubs and Community Award for Health and Wellbeing 2020
- Clubs NSW – Clubs and Community Award for Emergency Services 2023
Salary range is between $90,000 to $100,000 per annum based on experience. If you’re looking at taking your career to the next level, apply today and don’t miss out on this exciting opportunity.
Club Manager - Harbord Diggers [ Freshwater, NSW] employer: Mounties Group
Contact Detail:
Mounties Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Club Manager - Harbord Diggers [ Freshwater, NSW]
✨Tip Number 1
Familiarise yourself with Mounties Group's core values: Family, Honesty, Care, Innovation, Fun, and Loyalty. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs to show you're a great cultural fit.
✨Tip Number 2
Research the Harbord Diggers Club specifically. Understand its unique offerings and challenges, and think about how you can enhance guest experiences and operational efficiency. This knowledge will help you stand out as a candidate who is genuinely interested in the role.
✨Tip Number 3
Network within the hospitality industry, especially with professionals who have experience in club management. Attend local events or join relevant online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 4
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples of how you've motivated staff, resolved conflicts, and improved service delivery, as these are key aspects of the Club Manager role.
We think you need these skills to ace Club Manager - Harbord Diggers [ Freshwater, NSW]
Some tips for your application 🫡
Understand the Company Values: Familiarise yourself with Mounties Group's core values: Family, Honesty, Care, Innovation, Fun, and Loyalty. Reflect these values in your application to show that you align with their mission.
Tailor Your CV: Highlight your relevant experience in hospitality management, focusing on leadership roles and guest experience. Use specific examples that demonstrate your ability to motivate and develop a team.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for delivering exceptional guest experiences. Mention your understanding of compliance regulations relevant to the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that your communication is clear and professional, as this reflects your attention to detail and commitment to quality.
How to prepare for a job interview at Mounties Group
✨Understand the Company Values
Familiarise yourself with Mounties Group's core values: Family, Honesty, Care, Innovation, Fun, and Loyalty. Be prepared to discuss how these values resonate with your own experiences and how you can embody them in your role as Club Manager.
✨Showcase Your Leadership Skills
As a Club Manager, you'll need strong leadership abilities. Prepare examples of how you've motivated and developed teams in previous roles. Highlight specific instances where your leadership led to improved guest experiences or team performance.
✨Demonstrate Compliance Knowledge
Brush up on the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP, and Gaming Regulations. Be ready to discuss how you have ensured compliance in past positions and how you would approach this responsibility at Harbord Diggers.
✨Prepare for Conflict Resolution Scenarios
Conflict resolution is key in hospitality. Think of examples where you've successfully handled customer complaints or employee issues. Be ready to explain your approach and the outcomes, showcasing your ability to maintain a positive environment.