At a Glance
- Tasks: Lead a team to deliver luxury travel experiences for high-value clients.
- Company: Join a dynamic luxury travel company with a focus on exceptional service.
- Benefits: Enjoy 22 days holiday, private healthcare, free meals, and gym access.
- Other info: Work in a supportive environment with opportunities for professional growth.
- Why this job: Be part of an exciting industry, making dreams come true for travellers.
- Qualifications: Sales experience and leadership skills are essential; passion for travel is a must.
The predicted salary is between 34200 - 41800 £ per year.
Key Responsibilities
- Managing a portfolio of high-value clients, including private aviation customers, delivering a seamless end-to-end luxury experience
- Handling a mix of inbound, outbound, and referral-based leads to generate new business and build a strong base of repeat clients
- Driving business development through proactive outreach, networking, and relationship building
- Demonstrating expert knowledge of global travel products and delivering tailored recommendations to clients
- Managing travel bookings from enquiry to completion, ensuring accuracy and exceptional service delivery
- Leading a team of up to 4 people, while supporting Senior Management with scaling the business in the UK
- Supporting the recruitment and development of new travel consultants as the team expands
- Acting as a senior point of contact for complex bookings, VIP requests, and escalations
- Building and maintaining strong relationships with suppliers, partners, and internal stakeholders
- Working towards exceeding daily, monthly & annual goals linked to both productivity and financial targets, and being able to collaborate, work as part of a team, and contribute towards a wider group collective.
- Following company procedure in a methodical and chronological way to ensure protection of both TTD and your clients.
- Working productively in what can sometimes be a pressurised environment, and making prompt, clear decisions which may involve tough choices or considered risks.
- Maintaining a "Customer First" attitude and taking full ownership of our customers in-destination experience, which may involve working outside of regular hours to ensure all customer trips run successfully.
- Representing the business at industry events, supplier meetings, and client engagements
Requirements
- A high aptitude and passion for sales, with previous experience of lead sourcing, cold calling & direct selling preferred.
- Demonstrated leadership or supervisory experience, with the ability and ambition to build and lead a team
- Very clear written & verbal communication skills, as well as strong numeracy skills, are a requirement.
- A keen interest in major global destinations, travel products & in progressing a career within the Travel Industry.
- An organised & disciplined attitude towards workload and time management, balancing multiple factors at any one time, is very important.
- A willingness to commit to the demands of the role - including (where necessary) working outside of regular working hours to get the job done.
- Ability to work independently, but also able to collaborate with people inside and outside of both The Travel Division and the wider parent company.
- Somebody who enjoys working to both individual and team goals / objectives, within in a friendly and competitive environment
Benefits
- 22 days holiday (increasing to 25 days after 1 year of service)
- 2x "giving back" charitable days a year
- Private healthcare and pension
- Free onsite gym
- Free Breakfast and Lunch in our onsite canteen "The Hangar"
- Cycle to work scheme
- Continued professional development
DIVERSITY AND INCLUSION Here at ACS we're passionate about bringing people together to create a truly inclusive environment that promotes and values diversity, across our global network of offices.
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Luxury Travel - Team Leader employer: Mountfitchetgroup
At ACS, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the luxury travel sector. Our team members enjoy comprehensive benefits, ample opportunities for professional growth, and the chance to work in a vibrant environment that values creativity and efficiency. Join us in our London office, where your contributions will directly impact our clients' experiences and help shape the future of luxury travel.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Travel - Team Leader
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Mountfitchetgroup who are looking for fresh talent for roles like Luxury Travel - Team Leader.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Mountfitchetgroup and give you a leg up for your Luxury Travel - Team Leader application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Luxury Travel - Team Leader openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Luxury Travel - Team Leader
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Luxury Travel - Team Leader role at Mountfitchetgroup.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Luxury Travel - Team Leader position at Mountfitchetgroup.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Mountfitchetgroup.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Mountfitchetgroup's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Luxury Travel - Team Leader.
How to prepare for a job interview at Mountfitchetgroup
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Mountfitchetgroup.
