Responsibilities
- Managing the flow of information and communication between Aircraft Owners and Operations, Finance, Maintenance/CAMO and Charter Sales teams
- Working with the Operations team to ensure client flight itineraries and related requests are carried out accurately and in a timely manner
- Working with the CAMO department regarding planning and coordination of aircraft maintenance, whilst managing client expectations
- Advising clients about the planning and feasibility of flight schedules
- Organising 3rd party private jet charter and any other ad-hoc transportation requirements including ground transportation and helicopters
- Meeting and greeting passengers on departure and arrival
- Close collaboration with Cabin Services Manager to ensure accurate client profiling and delivery of the highest levels of inflight service
- Coordination of comprehensive monthly reporting to Aircraft Owners, including participating in financial reconciliation process, ensuring compliance with contractual parameters
- Maintaining an effective flight watch in conjunction with Operations, pre-emptively identifying issues and acting accordingly to minimise impact
- Provide excellent customer service to both internal and external Voluxis customers
- Building relationships with Voluxis clients and suppliers alike
Requirements
- Desired previous experience in the private aviation industry, preferably aircraft management, private jet charter or Operations
- Familiarity/working knowledge of all aspects of aircraft management, e.g. Operations, Finance and CAMO functions.
- Customer Service focused (both internal and external)
- Ability to work well within a specialist team
- Excellent communication skills both written and oral.
- Highly organised - able to handle multiple, and on occasion, conflicting priorities
- Ability to travel as required
- Flexibility with hours subject to the needs of the client(s)
Benefits
- Competitive salary
- Holiday entitlement which increases with length of service
- Promotion and career development opportunities
- Private healthcare & pension
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Client Services Manager in Farnborough employer: Mountfitchetgroup
At ACS, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation. Our commitment to employee growth is evident through our continued professional development opportunities, alongside a range of benefits including free meals, gym access, and generous annual leave. With a strong focus on diversity and inclusion, we create a supportive atmosphere where every team member can thrive while managing exciting international projects.
