At a Glance
- Tasks: Support global operations and ensure seamless charter experiences for clients.
- Company: Join the number one aviation broker with a dynamic team culture.
- Benefits: Starting salary of £31,000 pa, free meals, gym access, and career growth.
- Other info: Flexible shifts with training provided and opportunities for advancement.
- Why this job: Perfect for aviation enthusiasts wanting to make a real impact in a fast-paced environment.
- Qualifications: Passion for aviation, excellent communication skills, and problem-solving abilities.
The predicted salary is between 31000 - 31000 £ per year.
Air Charter Service are the number one aviation broker globally, having started in the basement of our Chairman’s home. We now employ over 600 people across the globe and provide tailored brokering services to our Cargo, Commercial and Private Jet customers. From film stars who require a private jet, sports teams who need a commercial airline to logistics companies who need to move cargo worldwide.
We're excited to offer an opportunity for an aviation enthusiast to join our Operations team to help provide around the clock coverage and operational support to all of our employees across the globe, ensuring each charter goes off without a hitch!
Duties will include but are not limited to:
- Providing 24/7 365 coverage and operational support to ACS brokers worldwide, in person from our Surbiton based Head Office.
- Work closely with our onsite rep team and customer experience to mitigate any issues which may arise on day of flight.
- Provide operational information and assist in setup of charters for all brokers in all global divisions.
- Being there every step of the way with live charter flights – providing a full service to our brokers and advising if there are any potential issues.
- Flight Watching, tracking all aspects of the flight, keeping the brokers informed and sending movement messages to brokers (and clients when requested).
- Building relationships with airline operators, FBOs and Airports worldwide.
- Continuous duty for OCC to update ACS CRM and compliance systems – updating Airline/Airport/Handling information to ensure ACS has the most accurate and up-to-date data available.
- Completing daily reports and communications to be sent out to worldwide teams and management, advising brokers of potential risks to upcoming operations.
- Balancing operational constraints with service goals (on-time performance, passenger satisfaction).
Qualifications / Desired attributes:
- A genuine interest in Aviation and a passion for exceeding customer service expectations.
- Flexible - must be able to work 12 hour shift patterns including night shifts, weekends & bank holidays.
- Fluency in English is essential.
- Ambition, drive and self-motivation.
- A professional communicator both verbally and written.
- Can work independently, as well as part of a team.
- Excellent problem solving and able to think outside the box to find solutions.
- MUST live within 45 minutes commute of our Surbiton HQ.
Starting salary £31,000 pa, increasing to £33,500 pa after successful completion of probation period. Working hours are varied, these include weekends & bank holidays, shifts will be allocated on a rota basis. The shift patterns are 3 on 3 off, 06:00 - 18:00 or 18:00 - 06:00. Training provided on site. Office based role based in our Surbiton HQ.
Additional information:
- Free onsite gym with classes.
- Free Breakfast and Lunch in our onsite canteen “The Hangar”.
Trainee Operations Controller - £31,000 pa employer: Mountfitchet Group
Air Charter Service is an exceptional employer that fosters a dynamic and supportive work culture, perfect for aviation enthusiasts eager to grow their careers. With comprehensive training, competitive salaries, and unique perks like free meals and an onsite gym, employees thrive in a collaborative environment at our Surbiton HQ, where every team member plays a vital role in delivering outstanding service to clients worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Operations Controller - £31,000 pa
✨Tip Number 1
Network like a pro! Reach out to people in the aviation industry, especially those who work at Air Charter Service. A friendly chat can open doors and give you insider info about the company culture and what they really value in a Trainee Operations Controller.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Air Charter Service, their services, and recent news in the aviation sector. Show us that you're not just passionate about aviation but also understand how our operations work.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves thinking on your feet, try some mock scenarios where you have to resolve operational issues. This will help you demonstrate your ability to think outside the box during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re genuinely interested in joining our team at Air Charter Service.
We think you need these skills to ace Trainee Operations Controller - £31,000 pa
Some tips for your application 🫡
Show Your Passion for Aviation:Make sure to highlight your genuine interest in aviation in your application. We want to see that you're not just looking for a job, but that you’re excited about the industry and ready to dive into the world of air charter services.
Tailor Your Application:Don’t just send a generic CV and cover letter. We recommend tailoring your application to reflect the specific skills and experiences that match the Trainee Operations Controller role. This shows us that you’ve done your homework and are serious about joining our team.
Be Clear and Professional:When writing your application, keep it clear and professional. Use proper grammar and structure, as we value strong communication skills. Remember, this is your chance to make a great first impression!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mountfitchet Group
✨Know Your Aviation Stuff
Make sure you brush up on your aviation knowledge before the interview. Understand the basics of air charter services and be ready to discuss why you're passionate about the industry. This will show that you’re genuinely interested in the role and the company.
✨Show Off Your Problem-Solving Skills
Since the role involves operational support and problem-solving, prepare examples from your past experiences where you've successfully tackled challenges. Think of situations where you had to think outside the box to find solutions, as this will demonstrate your ability to handle the fast-paced environment.
✨Communicate Like a Pro
As a Trainee Operations Controller, you'll need to communicate effectively with brokers and clients. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to refine your verbal communication skills.
✨Be Ready for Shift Work Questions
Since the job requires flexibility with shift patterns, be prepared to discuss your availability and willingness to work nights, weekends, and bank holidays. Show that you understand the demands of the role and are committed to providing 24/7 support.
