At a Glance
- Tasks: Support global operations and ensure seamless charter services for clients.
- Company: Join the world's leading aviation broker with a dynamic team.
- Benefits: Competitive salary, free meals, gym access, and career growth opportunities.
- Other info: Flexible shifts with training provided and a vibrant office culture.
- Why this job: Dive into the exciting world of aviation and make a real impact.
- Qualifications: Passion for aviation, strong communication skills, and problem-solving abilities.
The predicted salary is between 31000 - 31000 £ per year.
Air Charter Service are the number one aviation broker globally, having started in the basement of our Chairman's home. We now employ over 600 people across the globe and provide tailored brokering services to our Cargo, Commercial and Private Jet customers. From film stars who require a private jet, sports teams who need a commercial airline to logistics companies who need to move cargo worldwide. But who works to ensure those client types can get from A to B and experience an exceptional service throughout? The answer is people like us.
We're excited to offer an opportunity for an aviation enthusiast to join our Operations team to help provide around the clock coverage and operational support to all of our employees across the globe, ensuring each charter goes off without a hitch!
Duties will include but are not limited to:
- Providing 24/7 365 coverage and operational support to ACS brokers worldwide, in person from our Surbiton based Head Office
- Work closely with our onsite rep team and customer experience to mitigate any issues which may arise on day of flight
- Provide operational information and assisting in setup of charters for all brokers in all global divisions
- Being there every step of the way with live charter flights – providing a full service to our brokers and advising if there are any potential issues
- Flight Watching, tracking all aspects of the flight, keeping the brokers informed and sending movement messages to brokers (and clients when requested)
- Building relationships with airline operators, FBOs and Airports worldwide
- Continuous duty for OCC to update ACS CRM and compliance systems – updating Airline/Airport/Handling information to ensure ACS has the most accurate and up-to-date data available
- Completing daily reports and communications to be sent out to worldwide teams and management, advising brokers of potential risks to upcoming operations
- Balancing operational constraints with service goals (on-time performance, passenger satisfaction)
Qualifications / Desired attributes:
- A genuine interest in Aviation and a passion for exceeding customer service expectations
- Flexible - must be able to work 12 hour shift patterns including night shifts, weekends & bank holidays
- Fluency in English is essential
- Ambition, drive and self-motivation
- A professional communicator both verbally and written
- Can work independently, as well as part of a team
- Excellent problem solving and able to think outside the box to find solutions
- MUST live within 45 minutes commute of our Surbiton HQ
Starting salary £31,000 pa, increasing to £33,500 pa after successful completion of probation period. Working hours are varied, these include weekends & bank holidays, shifts will be allocated on a rota basis. The shift patterns are 3 on 3 off, 06:00 - 18:00 or 18:00 - 06:00. Training provided on site. Office based role based in our Surbiton HQ.
Additional information:
- Free onsite gym with classes
- Free Breakfast and Lunch in our onsite canteen
Trainee Operations Controller - £31,000 pa in London employer: Mountfitchet Group
Air Charter Service is an exceptional employer, offering a dynamic work environment in the heart of Surbiton, where aviation enthusiasts can thrive. With a strong focus on employee growth, we provide comprehensive training and support, alongside unique benefits such as free meals and access to an onsite gym. Join our dedicated team and be part of a global leader in aviation brokering, where your contributions directly impact our clients' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Operations Controller - £31,000 pa in London
✨Tip Number 1
Network like a pro! Reach out to people in the aviation industry, especially those who work at Air Charter Service. A friendly chat can go a long way, and you never know who might put in a good word for you.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Air Charter Service, understand their operations, and be ready to discuss how your passion for aviation aligns with their mission. Show them you’re not just another candidate!
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine in front of the real interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Trainee Operations Controller - £31,000 pa in London
Some tips for your application 🫡
Show Your Passion for Aviation:Make sure to highlight your genuine interest in aviation in your application. We want to see that you're not just looking for any job, but that you’re excited about being part of the aviation industry and helping our clients get from A to B.
Tailor Your Application:Don’t just send a generic CV and cover letter. Take the time to tailor your application to the Trainee Operations Controller role. Mention specific skills and experiences that align with the duties listed in the job description – it’ll make you stand out!
Be Professional Yet Approachable:We’re looking for someone who can communicate effectively, both verbally and in writing. Keep your tone professional but friendly in your application. Show us that you can be a great team player while also being able to work independently.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Mountfitchet Group
✨Know Your Aviation Stuff
Make sure you brush up on your aviation knowledge before the interview. Understand the basics of air charter services and be ready to discuss current trends in the industry. Showing genuine enthusiasm for aviation will definitely impress the interviewers.
✨Demonstrate Customer Service Skills
Since this role is all about providing exceptional service, think of examples from your past experiences where you went above and beyond for a customer. Be prepared to share these stories during the interview to showcase your commitment to customer satisfaction.
✨Be Ready for Shift Work Questions
This position involves 12-hour shifts, including nights and weekends. Be honest about your availability and flexibility. If you have experience working shifts, mention it and explain how you manage your time effectively.
✨Show Your Problem-Solving Skills
The role requires quick thinking and problem-solving abilities. Prepare to discuss specific situations where you faced challenges and how you resolved them. This will demonstrate your ability to think outside the box and handle operational constraints.
