At a Glance
- Tasks: Provide hands-on IT support and resolve technical issues for a global team.
- Company: Join an innovative company that embraces the latest technology.
- Benefits: Enjoy 22 days holiday, free meals, gym access, and private healthcare.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference by supporting cutting-edge technology and helping colleagues thrive.
- Qualifications: 3+ years in IT support with strong communication and troubleshooting skills.
The predicted salary is between 35000 - 45000 € per year.
If you are seeking a new opportunity within an innovative company that is always looking for ways to keep up with ever changing technology, then you have come to the right place. We are seeking a dedicated IT Support Engineer to join our team to help maintain our companies infrastructure, resolve technical issues and provide support to our employees both locally and globally.
This is a "hands on" role where support is often provided face to face and over the telephone in the workplace which requires a calm, professional and sensitive approach.
- Provide telephone and email support for internal users
- Microsoft 365 User Administration
- Backup administration and testing
- Ensure that all problems are accurately logged within Helpdesk system, resolved promptly and efficiently or escalated where appropriate
- Document new and update existing IT procedures
- Assist with projects of all sizes including technology infrastructure and software projects
- Overall management and responsibility for the efficient handling of support requests
- The ability to conduct and participate in client meetings / system demonstrations
- Remote support for clients regardless of location
- Software installation, desktop imaging, software inventory and monitoring
- Configuration and installation of physical and virtual servers
- Administration and configuration of Cisco Networking devices (Switches / Firewalls)
Qualifications
- A minimum of 3 years’ experience providing 2nd and 3rd line IT support
- A professional approach with excellent communication and interpersonal skills
- Strong experience installing, supporting, and troubleshooting: Windows 11, Microsoft 365 and Exchange, Active Directory, Networking technologies including DNS, DHCP, and TCP/IP, VMware and Hyper-V, Remote access tools, Mobile device configuration and support (iPhone/iPad)
- The ability to work effectively under pressure while maintaining a positive, customer-focused attitude
- The ability to accurately understand and interpret customer requirements
- Excellent time management skills with the ability to prioritise and manage workloads independently
Additional Information
- 22 days holiday (increasing to 25 days after 1 years service and with length of service)
- Free onsite gym
- Free breakfast and lunches in our onsite canteen "The Hangar"
- Cycle to work scheme
- Private healthcare and pension
- 2x "Giving back" charitable days per annum
IT Support Engineer in London employer: Mountfitchet Group
Join a forward-thinking company that values innovation and employee well-being, where as an IT Support Engineer, you will play a crucial role in maintaining our infrastructure and supporting a diverse global team. Enjoy a vibrant work culture with benefits like free meals, a gym, and generous holiday allowances, alongside opportunities for professional growth and involvement in exciting technology projects. With a focus on collaboration and a supportive environment, this is the perfect place for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your hands-on experience and technical prowess to potential employers.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific technical issues or customer interactions. The more prepared you are, the more confident you'll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining our innovative team. Plus, it shows you're genuinely interested in what we do!
We think you need these skills to ace IT Support Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your 2nd and 3rd line IT support experience, especially with Microsoft 365 and networking technologies. We want to see how you fit into our innovative team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your professional approach aligns with our company culture. Let us know how you handle pressure and maintain a customer-focused attitude.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've resolved technical issues in the past. We love candidates who can demonstrate their ability to log problems accurately and escalate when necessary. Share your success stories with us!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. We can't wait to hear from you!
How to prepare for a job interview at Mountfitchet Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows 11, Microsoft 365, and networking technologies. Be ready to discuss your hands-on experience with these tools, as well as any troubleshooting scenarios you've faced.
✨Showcase Your Communication Skills
Since this role involves face-to-face and telephone support, practice explaining technical concepts in simple terms. Think of examples where you've successfully communicated with non-technical users to resolve issues.
✨Prepare for Real-World Scenarios
Expect to be asked about specific situations you've encountered in previous roles. Prepare a few STAR (Situation, Task, Action, Result) stories that highlight your problem-solving skills and how you handle pressure while maintaining a customer-focused attitude.
✨Demonstrate Your Team Spirit
This position requires collaboration with various teams. Be ready to discuss how you've worked effectively in a team environment, contributed to projects, and supported colleagues in achieving common goals.
