At a Glance
- Tasks: Provide hands-on IT support and resolve technical issues for a global team.
- Company: Join an innovative company that embraces the latest technology.
- Benefits: Enjoy 22 days holiday, free meals, gym access, and private healthcare.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference by supporting cutting-edge technology and helping colleagues thrive.
- Qualifications: 3+ years in IT support with strong communication and troubleshooting skills.
The predicted salary is between 35000 - 45000 € per year.
If you are seeking a new opportunity within an innovative company that is always looking for ways to keep up with ever changing technology, then you have come to the right place. We are seeking a dedicated IT Support Engineer to join our team to help maintain our companies infrastructure, resolve technical issues and provide support to our employees both locally and globally.
This is a "hands on" role where support is often provided face to face and over the telephone in the workplace which requires a calm, professional and sensitive approach.
- Provide telephone and email support for internal users
- Microsoft 365 User Administration
- Backup administration and testing
- Ensure that all problems are accurately logged within Helpdesk system, resolved promptly and efficiently or escalated where appropriate
- Document new and update existing IT procedures
- Assist with projects of all sizes including technology infrastructure and software projects
- Overall management and responsibility for the efficient handling of support requests
- The ability to conduct and participate in client meetings / system demonstrations
- Remote support for clients regardless of location
- Software installation, desktop imaging, software inventory and monitoring
- Configuration and installation of physical and virtual servers
- Administration and configuration of Cisco Networking devices (Switches / Firewalls)
Qualifications
- A minimum of 3 years’ experience providing 2nd and 3rd line IT support
- A professional approach with excellent communication and interpersonal skills
- Strong experience installing, supporting, and troubleshooting: Windows 11, Microsoft 365 and Exchange, Active Directory, Networking technologies including DNS, DHCP, and TCP/IP, VMware and Hyper-V, Remote access tools, Mobile device configuration and support (iPhone/iPad)
- The ability to work effectively under pressure while maintaining a positive, customer-focused attitude
- The ability to accurately understand and interpret customer requirements
- Excellent time management skills with the ability to prioritise and manage workloads independently
Additional Information
- 22 days holiday (increasing to 25 days after 1 years service and with length of service)
- Free onsite gym
- Free breakfast and lunches in our onsite canteen "The Hangar"
- Cycle to work scheme
- Private healthcare and pension
- 2x "Giving back" charitable days per annum
IT Support Engineer employer: Mountfitchet Group
Join a forward-thinking company that values innovation and employee well-being, where as an IT Support Engineer, you will play a crucial role in maintaining our dynamic infrastructure. Enjoy a supportive work culture that prioritises professional growth, with benefits like private healthcare, generous holiday allowances, and free meals, all while working in a vibrant environment that encourages collaboration and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you nail those tricky questions. Remember, it’s all about showcasing your problem-solving skills and calm approach under pressure.
✨Tip Number 3
Show off your tech skills! Create a portfolio or a personal website where you can demonstrate your projects, troubleshooting experiences, and any cool tech solutions you've implemented. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Tailor your application to highlight your experience with Microsoft 365, networking technologies, and customer support – it’ll make you stand out!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your 2nd and 3rd line IT support experience, especially with Microsoft 365 and networking technologies. We want to see how you fit into our innovative team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your professional approach aligns with our company culture. Remember, we love a calm and customer-focused attitude!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've resolved technical issues in the past. We’re looking for someone who can handle pressure and keep a positive attitude while tackling challenges head-on.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Mountfitchet Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows 11, Microsoft 365, and networking technologies. Be ready to discuss your hands-on experience with troubleshooting and support, as this role is all about solving problems efficiently.
✨Practice Your Communication Skills
Since this role involves face-to-face and telephone support, practice explaining technical concepts in simple terms. You want to show that you can communicate effectively with both tech-savvy colleagues and those who might not be as familiar with IT jargon.
✨Showcase Your Problem-Solving Approach
Prepare examples of how you've resolved technical issues in the past. Highlight your calm and professional approach when dealing with challenging situations, as this will demonstrate your ability to handle pressure while maintaining a customer-focused attitude.
✨Familiarise Yourself with the Company Culture
Research the company’s values and culture. Understanding their innovative approach to technology will help you align your answers with what they’re looking for. Plus, it shows that you’re genuinely interested in being part of their team.
