At a Glance
- Tasks: Ensure customer safety, assist poolside, and maintain a clean environment.
- Company: Join BH Live, a leading leisure and event venue operator.
- Benefits: Enjoy gym membership, health cash plan, and employee discounts.
- Other info: Flexible hours with opportunities for training and development.
- Why this job: Make a positive impact in your community while gaining valuable experience.
- Qualifications: NPLQ qualification and strong customer service skills required.
The predicted salary is between 10100 - 10300 £ per year.
Site Location: BH Live Active - Mountbatten Centre – Portsmouth
Full time equivalent salary: £25,467 per annum (pro rata for part time)
Actual salary: £10,186.80 per annum, for 16 hours per week
Hours per week: Up to 16 hours per week
Contract Type: Permanent
Closing date for receipt of applications: Sunday 15 March 2026
The role: BH Live is recruiting for Recreation Assistants to join our busy team at the Mountbatten Centre. Located in Hilsea, a five-minute drive from Portsmouth city centre, Mountbatten Centre offers access to high-quality fitness facilities including a cardio zone, free weights, functional fitness, group cycle studio, sports hall, running track, swimming pool & spa.
You will:
- Work poolside
- Keep our customers safe
- Be a point of contact for our customers
- Erect, dismantle and move equipment
- Clean the centre and equipment
To be successful you will need:
- Your NPLQ qualification
- Satisfactory enhanced DBS Clearance
- Be a confident swimmer
- To keep calm under pressure and have good initiative
- The ability to concentrate whilst working poolside
- Great customer service skills
We offer:
- Onsite parking
- Training and development opportunities
- BH Live Active - Gym membership
- Health cash plan
- Employee Assistance Programme
- Company pension matched up to 6% contributions
- Colleague discount on food and drink
- Colleague recognition
- Birthday / Celebratory day off
- Loyalty Rewards
About BH Live: We are one of the UK’s leading leisure and event venue operators – a registered charity and social enterprise. Our geographical reach spans across multiple venues, leisure centres and attractions across Portsmouth, Southampton, Croydon and the BCP region with millions of visits per year. Our organisational and charitable purpose is to generate:
- More participation – through the provision of leisure facilities to encourage active communities, improved health, and wellbeing
- Higher audiences – through the provision of a diverse range of cultural and artistic events that appeal to a wide audience
- Greater economic and social benefit – through hosting major conferences, exhibitions, and events for the benefit of the local, regional, and international economies and people
We are making a positive difference across the communities we serve.
To apply: All applications are to be made via the BH Live Careers site - https://careers.bhlive.org.uk/. The full job description for the role can be found on the BH Live Careers site. BH Live reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application as soon as possible.
Recreation Assistant - 16 hours per week employer: Mountbatten Centre
BH Live is an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and development. As a Recreation Assistant at the Mountbatten Centre, you will enjoy access to top-notch fitness facilities, comprehensive training opportunities, and a supportive environment that values your contributions. With benefits like gym membership, health cash plans, and recognition programmes, BH Live is dedicated to fostering a rewarding career for its staff while making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Recreation Assistant - 16 hours per week
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on BH Live and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Show off your customer service skills! Since you'll be working poolside and interacting with customers, think of examples from your past experiences where you provided excellent service or handled a tricky situation.
✨Tip Number 4
Apply through our website! Make sure to submit your application via the BH Live Careers site. It’s the best way to ensure your application gets seen by the right people, and you’ll be one step closer to joining the team!
We think you need these skills to ace Recreation Assistant - 16 hours per week
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see why you’re excited about being a Recreation Assistant and how you can contribute to our team at the Mountbatten Centre.
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for, so don’t hold back on showcasing your NPLQ qualification and customer service skills!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the important stuff. Remember, we’re looking for someone who can keep calm under pressure!
Apply Early:Don’t wait until the last minute to submit your application! We recommend applying as soon as possible through our website. This way, you’ll have a better chance of being considered before we close the vacancy.
How to prepare for a job interview at Mountbatten Centre
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of a Recreation Assistant. Familiarise yourself with the facilities at the Mountbatten Centre and think about how your skills, like customer service and safety awareness, align with what they’re looking for.
✨Show Off Your NPLQ Qualification
Since having your NPLQ qualification is essential, be ready to discuss it in detail. Share any relevant experiences where you’ve used your training to ensure safety or assist customers, as this will demonstrate your competence and confidence.
✨Prepare for Scenario Questions
Expect questions that assess how you’d handle specific situations, especially poolside emergencies or customer interactions. Think of examples from past experiences where you kept calm under pressure or provided excellent service, and be ready to share those stories.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about training opportunities or how the team collaborates to enhance customer experience. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
