At a Glance
- Tasks: Support 16,000 members with admin tasks and ensure smooth operations.
- Company: Join Mountaineering Scotland, the national body for outdoor enthusiasts.
- Benefits: Enjoy flexible working, 35.5 days leave, and a matched pension scheme.
- Other info: Be part of a supportive team promoting mountain safety and skills.
- Why this job: Make a real impact in Scotland's vibrant outdoor community.
- Qualifications: Experience in admin or customer service, and strong communication skills.
The predicted salary is between 25918 - 30237 £ per year.
Hours: Full time (37 hr/week)
Salary scale: £25,918 - £30,237 per annum depending on previous experience
Location: Hybrid working subject to negotiation (minimum of two days a week in Perth office)
Interviews will be held on Tuesday 15 September in Perth.
Are you a friendly, organised administrator who enjoys helping people and making systems run smoothly? Join Mountaineering Scotland and play a central role in supporting around 16,000 individual and club members across Scotland’s hill walking, climbing, mountaineering and ski touring community. As our Membership Admin Officer, you will be one of the first people our members, clubs and the public speak to. You will provide excellent service by phone and email, keep membership records and payments accurate, support online bookings and events, help members and club committees use our JustGo membership system, and contribute to the smooth running of our Perth office.
Make a visible difference to a vibrant and growing outdoor community. Work with a small, supportive team at Scotland’s national representative body for hill walkers, climbers and snowsports tourers. Enjoy flexible working, with the team working from home on Fridays. Receive 35.5 days’ paid annual leave, including public holidays, rising with service. Benefit from employer pension contributions matched up to 6%, an Employee Assistance Programme and Cycle to Work scheme. Access skills courses, learning and development opportunities, and exclusive money saving offers.
What you will bring:
- You will have experience in administration and/or customer service, clear and confident communication skills, and a calm, professional approach.
- You will be comfortable organising a varied workload, working accurately with data and using Microsoft Office, including Excel.
- Experience of a CRM or membership database is important; familiarity with JustGo is welcome but not essential.
- An active interest in outdoor activities in Scotland will help you connect with our members and our purpose.
If you can bring a combination of these skills and are excited by the role, we encourage you to apply.
Be a part of our community:
Mountaineering Scotland promotes mountain skills, safety, access and the protection of Scotland’s mountain landscapes. We are also the national governing body for indoor climbing and encourage young people into the sport through the ClimbScotland initiative. This is an opportunity to use your administrative and people skills in an organisation with a clear purpose and a strong connection to Scotland’s outdoor community.
Mountaineering Scotland is committed to equal opportunities, diversity, inclusion and respect. We particularly welcome applications from people who are underrepresented in our sector, including women, disabled people and people from Black and minority ethnic communities. Please tell us if you need any adjustments during the recruitment process.
Mountaineering Scotland Participation Statement: Mountaineering Scotland recognises that climbing and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions and involvement.
Vacancy: Membership and Administrative Officer (Full-time) in Perth employer: Mountaineering Scotland ClimbScotland is a registered trademark of the Mountaineering Council of Sco
Mountaineering Scotland is an exceptional employer that values its employees and fosters a supportive work culture. With a focus on the outdoor community, the organisation offers meaningful opportunities for personal and professional growth, alongside a hybrid working model that promotes work-life balance. Employees benefit from engaging with a passionate membership base while enjoying the scenic beauty of Perth, making it a rewarding place to contribute to Scotland's mountaineering heritage.
Contact Details:
Mountaineering Scotland ClimbScotland is a registered trademark of the Mountaineering Council of Sco Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Vacancy: Membership and Administrative Officer (Full-time) in Perth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mountaineering Scotland ClimbScotland is a registered trademark of the Mountaineering Council of Sco. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mountaineering Scotland ClimbScotland is a registered trademark of the Mountaineering Council of Sco before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Vacancy: Membership and Administrative Officer (Full-time) in Perth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mountaineering Scotland ClimbScotland is a registered trademark of the Mountaineering Council of Sco:Your cover letter is your chance to shine! Tell us why you want to work at Mountaineering Scotland ClimbScotland is a registered trademark of the Mountaineering Council of Sco specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mountaineering Scotland ClimbScotland is a registered trademark of the Mountaineering Council of Sco!
How to prepare for a job interview at Mountaineering Scotland ClimbScotland is a registered trademark of the Mountaineering Council of Sco
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
