At a Glance
- Tasks: Join our team as a Membership Admin Officer, supporting member services and engagement.
- Company: Mountaineering Scotland champions hill walkers, climbers, and ski tourers for over 50 years.
- Benefits: Enjoy flexible working options and a supportive, inclusive workplace culture.
- Other info: We encourage applications from underrepresented groups to promote diversity in our workforce.
- Why this job: Be part of a passionate community while making a real impact in outdoor activities.
- Qualifications: Experience in admin or customer service, strong IT skills, and a friendly attitude required.
The predicted salary is between 20400 - 22600 £ per year.
Mountaineering Scotland has been working on behalf of hill walkers, climbers and ski tourers in Scotland for over 50 years. With more people than ever before exploring Scotland's mountains and indoor climbing venues, we are seeking an experienced, well-organised and enthusiastic Membership Admin Officer with great IT and people skills to join our team working on behalf of nearly 16,000 members as we launch a new strategy with ambitious targets to increase our membership and grow the organization.
Hours: Full time (37 hr/week)
Salary scale: £24,195 - £28,228 per annum depending on previous experience
Location: Perth (on-site)
Closing date: 5pm Monday 24 February 2025
This is a key role in the organization as part of the Member Services & Communications Team. The post holder will be the first point of contact for members, clubs and the public, providing excellent customer service and supporting the delivery of the Mountaineering Scotland membership strategy. The role will support membership recruitment, retention and engagement, event admin and the running of our head office based in Perth.
This is a full-time position working 37 hrs a week during normal office hours with the option to work flexibly to be agreed on appointment. The role is based in our Head Office in Perth; however, there is the potential for occasional home/remote working.
Mountaineering Scotland is committed to being an employer that recognises and encourages equal opportunities, diversity, inclusion and respect in the workforce, with employment conditions and practices that ensure all staff and volunteers are treated equitably. We particularly welcome applications from those who are significantly underrepresented in our sector, such as women, people with disabilities (including hidden disabilities) and individuals from Black and Minority ethnic communities.
Essential attributes and skills
- Relevant experience in an administrative or customer service role.
- Excellent oral and written communications skills and ability to interact with others in a friendly and professional manner.
- Excellent working knowledge of Microsoft packages including Excel, Word (including mail merge), Outlook, Teams and willingness to learn new applications as required.
- Experience of using and administration of JustGo membership database or other CRM system.
- Experience of data entry and ability to generate and write reports e.g., membership performance.
- Working knowledge of GDPR/current data protection legislation and cyber security best practice.
- Ability to use own initiative, prioritise and organise a busy workload and manage conflicting priorities while meeting deadlines.
- Excellent organisational skills, methodical approach to planning and attention to detail.
- Creative, forward-thinking, flexible approach.
- Available to attend occasional events out of office hours (weekends/evenings).
Desirable attributes and skills
- Interest in and understanding of issues relevant to Scottish mountaineering and indoor climbing.
- Experience of working within a membership organisation or as a member of a club.
- Experience of organising and delivering events.
- Previous experience of working with volunteers or in a voluntary organisation.
- Experience of updating content on websites.
- Experience of using Mailchimp or similar.
- Experience of using social media in the workplace to promote events and engage with followers.
- Experience of club development and support.
- Full driving licence.
If you have any questions please contact Helen Gestwicki (Member Services & Communications Manager) by email at helen@mountaineering.scot.
How to apply
The full job description and person specification along with application form can be downloaded below. Please complete the application form fully and return it with the equalities monitoring form by email to Helen Gestwicki (helen@mountaineering.scot) by 5pm Monday 24 February 2025. Interviews will take place in person at the Mountaineering Scotland head office in Perth week commencing 3 March 2025.
Membership Admin Officer in Perth employer: Mountaineering Scotland ClimbScotland is a registered trademark of the Mountaineering Council of Sco
Mountaineering Scotland is an exceptional employer, offering a vibrant work culture that values diversity, inclusion, and respect among its staff. Located in the scenic city of Perth, employees benefit from a supportive environment with opportunities for professional growth, flexible working arrangements, and the chance to engage with a passionate community of nearly 16,000 members. Join us in making a meaningful impact on the lives of hill walkers, climbers, and ski tourers across Scotland.
Contact Details:
Mountaineering Scotland ClimbScotland is a registered trademark of the Mountaineering Council of Sco Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Membership Admin Officer in Perth
✨Tip Number 1
Familiarise yourself with Mountaineering Scotland's mission and values. Understanding their commitment to inclusivity and community engagement will help you align your responses during the interview, showcasing your enthusiasm for their goals.
✨Tip Number 2
Brush up on your knowledge of GDPR and data protection legislation. Since the role involves handling member information, demonstrating your understanding of these regulations will show that you are responsible and trustworthy.
✨Tip Number 3
Prepare examples of your previous experience in customer service or administrative roles. Be ready to discuss specific situations where you successfully managed conflicting priorities or improved processes, as this will highlight your organisational skills.
✨Tip Number 4
If you have experience with membership databases like JustGo or similar CRM systems, be sure to mention it. If not, consider familiarising yourself with such tools, as this knowledge could set you apart from other candidates.
We think you need these skills to ace Membership Admin Officer in Perth
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the key responsibilities and required skills for the Membership Admin Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong Cover Letter:Write a compelling cover letter that showcases your enthusiasm for the role and the organisation. Mention specific experiences that demonstrate your customer service skills and familiarity with administrative tasks, particularly in a membership context.
Highlight Relevant Experience:In your CV, emphasise any relevant administrative or customer service roles you've held. Include specific examples of your proficiency with Microsoft Office, CRM systems, and any experience with data protection legislation, as these are crucial for the role.
Follow Application Instructions:Ensure you complete the application form fully and attach the equalities monitoring form as instructed. Double-check for any specific submission guidelines mentioned in the job posting before sending your application to Helen Gestwicki.
How to prepare for a job interview at Mountaineering Scotland ClimbScotland is a registered trademark of the Mountaineering Council of Sco
✨Show Your Customer Service Skills
As the Membership Admin Officer will be the first point of contact for members, it's crucial to demonstrate your excellent customer service skills. Prepare examples of how you've successfully handled customer inquiries or resolved issues in previous roles.
✨Familiarise Yourself with Relevant Software
Make sure you have a solid understanding of Microsoft Office applications and any CRM systems mentioned in the job description, like JustGo. If you're not familiar with them, consider doing a quick online tutorial to brush up on your skills.
✨Understand the Organisation's Mission
Research Mountaineering Scotland and its mission to support hill walkers, climbers, and ski tourers. Being able to articulate your understanding of their goals and how you can contribute will show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to manage conflicting priorities and deadlines. Think of specific scenarios from your past experiences where you successfully organised tasks or events, and be ready to discuss these in detail.
