UK Sales Assistant (Chain 1) in Whitstable

Sales Assistant

Are you passionate about retail and providing exceptional customer service? Do you thrive in a collaborative environment where teamwork and community are at the heart of success? If so, Mountain Warehouse has the perfect role for you!

Application Deadline: 21 December 2025
Department: UK Retail
Location: Whitstable (WST)
Compensation: £7.55 – £12.21 per hour

Key Responsibilities

• Team Collaboration:
  • Work harmoniously with your colleagues, fostering an inclusive and supportive team environment.
  • Actively participate in team discussions and problem-solving, contributing innovative ideas to achieve shared goals.
  • Share knowledge and skills to support and train both new and existing team members.
• Operational Excellence:
  • Assist in the day‑to‑day operations of the store, ensuring compliance with all company policies and procedures.
  • Accurately process transactions, handling various payment methods with efficiency.
  • Keep the sales floor clean, organised and visually appealing, ensuring products are attractively displayed and fully stocked.
  • Stay informed about product features, promotions and pricing to provide customers with accurate and helpful advice.
  • Help set up and execute in‑store promotions and displays to drive sales and enhance the shopping experience.
• Customer Engagement:
  • Build strong connections with customers, engaging with them to understand their needs and provide tailored solutions.
  • Address customer inquiries and concerns promptly and professionally, ensuring a positive experience.
  • Represent the Mountain Warehouse brand with enthusiasm and professionalism, creating a welcoming and enjoyable atmosphere for all.
• Sales & Performance:
  • Work with the team to meet and exceed sales targets, contributing to a high‑performing and motivated workplace.
  • Support store management in identifying opportunities for growth and improvement, helping the team achieve its full potential.

The Right Candidate

• Committed to delivering outstanding customer service.
• Passionate about retail and eager to share that enthusiasm.
• Excellent communicators with a friendly and approachable demeanour.
• Energetic, driven and determined to complete tasks effectively.
• Team players who are reliable and trustworthy.

Benefits

• Monthly bonus scheme – a performance‑driven bonus structure with achievable targets and additional rewards on top of your base salary.
• 50% colleague discount across Mountain Warehouse and Animal, with a twice‑yearly uniform allowance.
• 28 days annual leave, including bank holidays.
• Access to Employee Assistance Programme and a Colleague Hardship Scheme.
• Generous colleague referral incentive.
• Auto‑enrolment pension scheme.
• Stability, success and a supported environment.
• Length of service awards.

Referrals increase your chances of interviewing at Mountain Warehouse by 2x.

You\’re not just working in a store; you\’re shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!