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- Tasks: Lead and inspire a retail team to deliver exceptional customer service and meet sales targets.
- Company: Join Mountain Warehouse, a leading outdoor retailer known for its vibrant shopping experience.
- Benefits: Enjoy a monthly bonus scheme, 50% colleague discount, and 28 days annual leave.
- Why this job: Shape memorable shopping experiences while fostering a supportive team culture in a dynamic environment.
- Qualifications: Experience in retail, strong communication skills, and a passion for motivating others are essential.
- Other info: This part-time role offers opportunities for personal growth and community engagement.
Join to apply for the UK Team Leader (Chain 2 & 3) role at Mountain Warehouse
3 days ago Be among the first 25 applicants
Join to apply for the UK Team Leader (Chain 2 & 3) role at Mountain Warehouse
Application Deadline: 19 July 2025
Department: UK Retail
Location: Tunbridge Wells Shopping Park (TSP)
Compensation: £13.27 / hour
Description
Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!
We’re looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer.
Key Responsibilities
Leadership & Team Development:
- Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
- Drive continuous growth by coaching, training, and mentoring your team.
- Keep your team informed and engaged through clear, open communication.
- Empower your team with up-to-date product knowledge to meet customer needs confidently.
Operational Excellence:
- Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
- Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
- Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
- Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.
Sales & Performance:
- Motivate your team to meet and exceed sales targets and KPIs.
- Identify growth opportunities for team members and suggest strategies for their development.
Customer Experience:
- Set the standard for exceptional customer service and ensure it’s delivered consistently.
- Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
- Represent the Mountain Warehouse brand with enthusiasm and professionalism.
- Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.
We Would Love To Meet Someone Who Is
- Passionate about delivering outstanding customer service.
- A confident and reliable motivator, with a talent for inspiring others.
- Experienced in all areas of retail, from stock control to visual merchandising.
- A strong communicator who can engage at all levels and provide constructive feedback.
- Proactive and results-driven, with a track record of setting and achieving goals.
- Approachable, trustworthy, and a natural team player.
- Skilled at problem-solving within company guidelines and policies.
What\’s in it for you?
- Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
- 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
- 28 days annual leave, including Bank Holidays
- Access to Employee Assistance Programme, and a Colleague Hardship Scheme
- Generous Colleague Referral Incentive
- Auto-enrolment Pension scheme
- A stable, successful and supported environment
- Length of service awards
You\’re not just working in a store; you\’re shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Part-time
Job function
-
Job function
Information Technology
-
Industries
Retail
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UK Team Leader (Chain 2 & 3) employer: Mountain Warehouse
Contact Detail:
Mountain Warehouse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK Team Leader (Chain 2 & 3)
✨Tip Number 1
Familiarise yourself with Mountain Warehouse's values and mission. Understanding their commitment to customer service and community engagement will help you align your leadership style with their expectations, making you a more appealing candidate.
✨Tip Number 2
Showcase your experience in retail by preparing specific examples of how you've successfully led teams in the past. Highlight instances where you motivated your team to exceed sales targets or improved customer satisfaction.
✨Tip Number 3
Network with current or former employees of Mountain Warehouse. They can provide valuable insights into the company culture and what it takes to succeed in the Team Leader role, giving you an edge during the interview process.
✨Tip Number 4
Prepare to discuss your approach to visual merchandising and operational excellence. Be ready to share ideas on how you would maintain high shop floor standards and create an inviting shopping environment that aligns with Mountain Warehouse's brand.
We think you need these skills to ace UK Team Leader (Chain 2 & 3)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail leadership and customer service. Use specific examples that demonstrate your ability to motivate teams and achieve sales targets, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail and leadership. Mention how your skills align with Mountain Warehouse's values, particularly in creating a welcoming shopping experience and fostering team development.
Showcase Your Achievements: When detailing your previous roles, focus on quantifiable achievements. For instance, mention any sales targets you exceeded or successful training initiatives you led, as this will demonstrate your capability to drive performance.
Prepare for Potential Questions: Anticipate questions related to team management and customer service scenarios. Be ready to discuss how you've handled challenges in the past and how you would approach similar situations at Mountain Warehouse.
How to prepare for a job interview at Mountain Warehouse
✨Show Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your leadership abilities during the interview. Share specific examples of how you've motivated and developed teams in the past, highlighting your coaching and mentoring experiences.
✨Emphasise Customer Service Excellence
Mountain Warehouse values outstanding customer service. Be prepared to discuss your approach to creating memorable shopping experiences and how you've handled customer concerns effectively in previous roles.
✨Demonstrate Operational Knowledge
Familiarise yourself with retail operations, including stock control and visual merchandising. Discuss how you maintain high standards on the shop floor and ensure smooth daily operations, as this will show your readiness for the role.
✨Communicate Clearly and Confidently
Strong communication is key for a Team Leader. Practice articulating your thoughts clearly and confidently, and be ready to provide constructive feedback examples. This will showcase your ability to engage with team members at all levels.
