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- Tasks: Lead and inspire a retail team to deliver exceptional customer service and meet sales targets.
- Company: Join Mountain Warehouse, a leading outdoor retailer known for its vibrant shopping experience.
- Benefits: Enjoy a monthly bonus scheme, 50% colleague discount, and 28 days annual leave.
- Why this job: Shape memorable shopping experiences while fostering a supportive team culture in a dynamic environment.
- Qualifications: Experience in retail, strong communication skills, and a passion for motivating others are essential.
- Other info: Be part of a legacy that drives positive change in the community.
Join to apply for the UK Team Leader (Chain 2 & 3) role at Mountain Warehouse
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Join to apply for the UK Team Leader (Chain 2 & 3) role at Mountain Warehouse
Department: UK Retail
Location: Henley on Thames High Street (HOT)
Compensation: £13.27 / hour
Description
Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!
We’re looking for a 30-40hr Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer.
Key Responsibilities
Leadership & Team Development:
- Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
- Drive continuous growth by coaching, training, and mentoring your team.
- Keep your team informed and engaged through clear, open communication.
- Empower your team with up-to-date product knowledge to meet customer needs confidently.
Operational Excellence:
- Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
- Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
- Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
- Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.
Sales & Performance:
- Motivate your team to meet and exceed sales targets and KPIs.
- Identify growth opportunities for team members and suggest strategies for their development.
Customer Experience:
- Set the standard for exceptional customer service and ensure it’s delivered consistently.
- Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
- Represent the Mountain Warehouse brand with enthusiasm and professionalism.
- Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.
We Would Love To Meet Someone Who Is
- Passionate about delivering outstanding customer service.
- A confident and reliable motivator, with a talent for inspiring others.
- Experienced in all areas of retail, from stock control to visual merchandising.
- A strong communicator who can engage at all levels and provide constructive feedback.
- Proactive and results-driven, with a track record of setting and achieving goals.
- Approachable, trustworthy, and a natural team player.
- Skilled at problem-solving within company guidelines and policies.
What\’s in it for you?
- Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
- 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
- 28 days annual leave, including Bank Holidays
- Access to Employee Assistance Programme, and a Colleague Hardship Scheme
- Generous Colleague Referral Incentive
- Auto-enrolment Pension scheme
- A stable, successful and supported environment
- Length of service awards
You\’re not just working in a store; you\’re shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
Retail
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UK Team Leader (Chain 2 & 3) employer: Mountain Warehouse
Contact Detail:
Mountain Warehouse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK Team Leader (Chain 2 & 3)
✨Tip Number 1
Showcase your leadership skills during the interview by sharing specific examples of how you've motivated and developed teams in previous roles. Highlight any successful strategies you've implemented to boost team performance.
✨Tip Number 2
Familiarise yourself with Mountain Warehouse's values and customer service philosophy. Be prepared to discuss how you can embody these values and enhance the customer experience in your role as a Team Leader.
✨Tip Number 3
Research the latest trends in retail, particularly in visual merchandising and customer engagement. Bring fresh ideas to the table during your interview to demonstrate your proactive approach and passion for the industry.
✨Tip Number 4
Network with current or former employees of Mountain Warehouse if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your responses during the interview.
We think you need these skills to ace UK Team Leader (Chain 2 & 3)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail leadership and customer service. Use specific examples that demonstrate your ability to motivate teams and achieve sales targets, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail and leadership. Mention how your skills align with Mountain Warehouse's values, particularly in creating a welcoming shopping experience and fostering team development.
Showcase Your Achievements: When detailing your previous roles, focus on quantifiable achievements. For instance, mention any sales targets you exceeded or successful training initiatives you led, as this will demonstrate your capability to drive performance.
Prepare for Potential Questions: Anticipate questions related to team management and customer service scenarios. Be ready to discuss how you've handled challenges in the past and how you would approach similar situations at Mountain Warehouse.
How to prepare for a job interview at Mountain Warehouse
✨Show Your Leadership Skills
As a Team Leader, demonstrating your leadership abilities is crucial. Prepare examples of how you've motivated teams in the past, and be ready to discuss your approach to coaching and mentoring others.
✨Understand the Brand
Familiarise yourself with Mountain Warehouse's values and customer service standards. Be prepared to explain how you would embody these values in your role and enhance the shopping experience for customers.
✨Highlight Your Retail Experience
Discuss your previous retail experience, focusing on areas like stock control and visual merchandising. Share specific achievements that showcase your ability to meet sales targets and improve store performance.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer complaints. Think of examples where you've successfully resolved issues while adhering to company policies.
