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For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring exceptional customer experiences and smooth store operations.
- Company: Mountain Warehouse is a leading outdoor retailer focused on quality and customer satisfaction.
- Benefits: Enjoy a monthly bonus scheme, 50% colleague discount, and generous annual leave.
- Why this job: Shape memorable shopping experiences while developing your leadership skills in a supportive environment.
- Qualifications: Retail management experience, strong communication skills, and a passion for customer service are essential.
- Other info: Join us to make a positive impact in the retail world and build a legacy!
The predicted salary is between 24000 - 36000 ÂŁ per year.
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5 days ago Be among the first 25 applicants
Join to apply for the Assistant Store Manager role at Mountain Warehouse
Department: UK Retail
Location: Cardiff Leckwith Retail Park – Management (CLR)
Description
Are you passionate about retail and driven to deliver exceptional customer experiences? Do you thrive in a leadership role where you can motivate and inspire a high-performing team? If so, Mountain Warehouse has the perfect opportunity for you!
We’re looking for an Assistant Store Manager to partner with our Store Manager in driving the success of our store. From leading daily operations to fostering a collaborative team environment, you’ll play a pivotal role in creating an exceptional shopping experience while upholding the Mountain Warehouse brand.
Key Responsibilities
Leadership & Team Development:
- Partner with the Store Manager to lead a motivated, engaged, and high-performing team.
- Foster a collaborative and supportive work environment, encouraging teamwork and shared goals.
- Drive training and development, empowering your team to excel and grow.
- Communicate clearly and transparently, ensuring alignment and trust across the team.
- Keep the team well-informed with product knowledge to deliver outstanding customer service.
Operational Excellence:
- Assist with the smooth day-to-day running of the store, ensuring compliance with company policies.
- Maintain high visual merchandising and housekeeping standards to enhance the shopping experience.
- Prioritise health and safety, conducting regular risk assessments and ensuring a secure environment for staff and customers.
- Play an active role in recruiting and retaining top talent to build a strong and motivated team.
Sales & Performance:
- Support in meeting and exceeding sales targets, driving profitability through effective strategies.
- Monitor key performance indicators (KPIs) to track and sustain store success.
- Oversee stock levels, ensuring smooth replenishment and accurate delivery management.
- Implement proactive loss prevention strategies to protect the store’s profitability.
Customer Experience:
- Lead by example in delivering exceptional customer service at every opportunity.
- Address customer feedback promptly, ensuring satisfaction and brand loyalty.
- Represent Mountain Warehouse with enthusiasm, professionalism, and a positive attitude.
- Build meaningful connections with your local community, creating a personable and welcoming shopping atmosphere.
We Would Like To Meet Someone Who Is
- Passionate about creating outstanding customer experiences.
- An inspiring leader with a proven track record in retail management.
- A clear and confident communicator, able to engage with colleagues and customers alike.
- Results-driven, with a sharp focus on achieving goals and meeting targets.
- Approachable, supportive, and trustworthy—a natural team player.
- Energetic and proactive, with a determination to see tasks through to completion.
- Skilled in problem-solving and decision-making, ensuring solutions align with company policies.
What\’s In It For You
- Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
- 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
- 1 weekend off per month, with 28 days annual leave, including Bank Holidays
- Access to Employee Assistance Programme, and a Colleague Hardship Scheme
- Generous Colleague Referral Incentive
- Auto-enrolment Pension scheme
- A stable, successful and supported environment
- Length of service awards
You\’re not just managing a store; you\’re shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!
INDMP
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
-
Industries
Retail
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UK Assistant Store Manager employer: Mountain Warehouse
Contact Detail:
Mountain Warehouse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK Assistant Store Manager
✨Tip Number 1
Familiarise yourself with Mountain Warehouse's brand values and customer service philosophy. This will help you align your responses during interviews and demonstrate your passion for creating exceptional customer experiences.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully motivated and developed a team in previous roles. Be ready to discuss specific strategies you used to foster collaboration and achieve shared goals.
✨Tip Number 3
Research the latest trends in retail management and customer experience. Being knowledgeable about current industry practices will not only impress your interviewers but also show that you're proactive and committed to continuous improvement.
✨Tip Number 4
Network with current or former employees of Mountain Warehouse if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace UK Assistant Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail management experience and leadership skills. Use specific examples that demonstrate your ability to motivate a team and drive sales.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and customer service. Mention how your values align with Mountain Warehouse's mission and how you can contribute to their success.
Highlight Key Achievements: In both your CV and cover letter, include quantifiable achievements from previous roles, such as sales targets met or exceeded, team development initiatives, or improvements in customer satisfaction.
Showcase Your Leadership Style: Describe your leadership approach in your application. Provide examples of how you've successfully led teams, resolved conflicts, and fostered a positive work environment.
How to prepare for a job interview at Mountain Warehouse
✨Show Your Passion for Retail
Make sure to express your enthusiasm for the retail industry during the interview. Share specific examples of how you've created exceptional customer experiences in the past, as this aligns perfectly with Mountain Warehouse's values.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you motivate a team. Highlight any previous experience where you successfully developed team members or fostered a collaborative environment, as this is crucial for the Assistant Store Manager role.
✨Know the Brand Inside Out
Research Mountain Warehouse thoroughly before your interview. Understand their products, values, and community involvement. This knowledge will help you answer questions confidently and show that you're genuinely interested in the company.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving and decision-making skills. Think of examples from your past experiences where you faced challenges and how you resolved them, ensuring they align with the company's policies and values.
