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- Tasks: Lead a dynamic team, drive sales, and ensure smooth store operations.
- Company: Mountain Warehouse is a leading outdoor retailer focused on exceptional customer experiences.
- Benefits: Enjoy a monthly bonus scheme, 50% colleague discount, and generous annual leave.
- Why this job: Shape an exciting retail experience while making a positive impact in your community.
- Qualifications: Seeking passionate leaders with retail management experience and strong communication skills.
- Other info: Join us to create a legacy and embrace the adventure of retail leadership!
The predicted salary is between 24000 - 32000 £ per year.
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Description
Are you a passionate leader who thrives on empowering teams and delivering exceptional customer experiences? Do you excel in driving sales, fostering collaboration, and ensuring seamless store operations? If so, Mountain Warehouse is looking for you to step into the role of Store Manager!
Department: UK Retail
Location: Washington – Management (WSH)
Description
Are you a passionate leader who thrives on empowering teams and delivering exceptional customer experiences? Do you excel in driving sales, fostering collaboration, and ensuring seamless store operations? If so, Mountain Warehouse is looking for you to step into the role of Store Manager!
As the heart of our store, you’ll inspire your team to perform at their best while taking ownership of the store’s overall success. From exceeding sales targets to creating a positive and energising environment, this is your chance to lead with purpose and make an impact.
Key Responsibilities
Leadership & Team Development:
- Motivate your team to deliver their best, fostering a culture of positivity, engagement, and excellence.
- Build a strong and collaborative team, uniting everyone around shared goals and a vision for success.
- Proactively address employee relations, resolving issues while supporting ongoing learning and development.
- Communicate openly and clearly, ensuring alignment and trust across all levels of the team.
- Provide your team with the knowledge and tools needed to deliver exceptional customer service.
Operational Excellence:
- Oversee the daily running of the store, ensuring efficiency and compliance with company policies.
- Maintain high standards of visual merchandising and housekeeping to create an inviting shopping experience.
- Prioritise health, safety, and well-being by conducting regular risk assessments and maintaining a secure environment.
- Recruit, retain, and develop top talent to build a high-performing and motivated team.
Sales & Performance:
- Implement strategies to meet and exceed sales targets and key performance indicators (KPIs).
- Take a proactive approach to loss prevention, embedding processes that minimise risks and protect profitability.
- Use commercial insights to make informed decisions, manage budgets effectively, and drive consistent results.
Customer Experience:
- Lead by example in delivering exceptional customer service, ensuring every interaction is memorable.
- Address customer feedback thoughtfully and resolve issues to build brand loyalty.
- Represent Mountain Warehouse with enthusiasm and professionalism, ensuring a positive brand image.
- Build meaningful connections with your local community, inspiring loyalty through approachable and engaging initiatives.
We Would Like To Meet Someone Who Is
- Passionate about delivering outstanding customer experiences.
- A confident and experienced retail manager who thrives on motivating and empowering teams.
- Skilled in managing diverse personalities with diplomacy and adaptability.
- An excellent communicator, able to convey expectations and feedback clearly at all levels.
- Results-driven, with a sharp focus on achieving sales and performance goals.
- Solutions-focused, addressing challenges proactively while aligning with company policies.
- Approachable, supportive, and trustworthy, building strong relationships with customers and colleagues alike.
- Energetic and determined to tackle tasks with excellence, driving success for the team and business.
What\’s In It For You
- Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
- 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
- 1 weekend off per month, with 28 days annual leave, including Bank Holidays
- Access to Employee Assistance Programme, and a Colleague Hardship Scheme
- Generous Colleague Referral Incentive
- Auto-enrolment Pension scheme
- A stable, successful and supported environment
- Length of service awards
You\’re not just managing a store; you\’re shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!
INDMP
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
-
Industries
Retail
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Store Manager employer: Mountain Warehouse
Contact Detail:
Mountain Warehouse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Familiarise yourself with Mountain Warehouse's values and mission. Understanding their commitment to customer experience and team empowerment will help you align your leadership style with their expectations during the interview.
✨Tip Number 2
Prepare examples of how you've successfully motivated teams in previous roles. Highlight specific instances where your leadership led to improved sales or customer satisfaction, as this will resonate well with the hiring managers.
✨Tip Number 3
Research the local community around the Washington store. Being able to discuss how you would engage with the community and build brand loyalty can set you apart from other candidates.
✨Tip Number 4
Showcase your understanding of retail operations by discussing strategies for visual merchandising and loss prevention. This demonstrates your readiness to oversee daily store functions effectively.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and retail management skills. Use specific examples that demonstrate how you've empowered teams, driven sales, and improved customer experiences in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail and your commitment to delivering exceptional customer service. Mention how your values align with Mountain Warehouse's mission and how you can contribute to their success.
Showcase Relevant Achievements: Include quantifiable achievements in your application, such as sales targets met or exceeded, team development initiatives, or successful operational improvements. This will help illustrate your capability to drive results.
Prepare for Potential Questions: Think about the key responsibilities of the Store Manager role and prepare answers to potential interview questions. Be ready to discuss your approach to team motivation, customer service excellence, and operational efficiency.
How to prepare for a job interview at Mountain Warehouse
✨Show Your Leadership Skills
As a Store Manager, demonstrating your leadership abilities is crucial. Prepare examples of how you've motivated teams in the past, resolved conflicts, and fostered a positive work environment. Highlight your approach to team development and how you empower others to excel.
✨Understand Sales Strategies
Familiarise yourself with effective sales strategies and be ready to discuss how you've implemented them in previous roles. Be prepared to share specific examples of how you've exceeded sales targets and driven performance, as this will show your results-driven mindset.
✨Emphasise Customer Experience
Mountain Warehouse values exceptional customer service, so be ready to discuss how you've enhanced customer experiences in your previous positions. Share stories that illustrate your ability to handle feedback and resolve issues, showcasing your commitment to building brand loyalty.
✨Research the Company Culture
Understanding Mountain Warehouse's culture and values will help you align your answers with what they are looking for. Research their community initiatives and be prepared to discuss how you can contribute to their mission of creating a positive shopping experience.
