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For Companies At a Glance
- Tasks: Lead a dynamic team, drive sales, and ensure smooth store operations.
- Company: Join Mountain Warehouse, a leading outdoor retailer passionate about customer experiences.
- Benefits: Enjoy a monthly bonus, 50% discount, and generous leave policies.
- Why this job: Shape an exciting retail experience while making a positive impact in your community.
- Qualifications: Seeking confident leaders with retail management experience and a passion for customer service.
- Other info: Embrace the adventure and become a driving force of positive change!
The predicted salary is between 23000 - 30000 £ per year.
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Department: UK Retail
Location: Chesterfield – Management (CHF)
Description
Are you a passionate leader who thrives on empowering teams and delivering exceptional customer experiences? Do you excel in driving sales, fostering collaboration, and ensuring seamless store operations? If so, Mountain Warehouse is looking for you to step into the role of Store Manager!
As the heart of our store, you’ll inspire your team to perform at their best while taking ownership of the store’s overall success. From exceeding sales targets to creating a positive and energising environment, this is your chance to lead with purpose and make an impact.
Key Responsibilities
Leadership & Team Development:
- Motivate your team to deliver their best, fostering a culture of positivity, engagement, and excellence.
- Build a strong and collaborative team, uniting everyone around shared goals and a vision for success.
- Proactively address employee relations, resolving issues while supporting ongoing learning and development.
- Communicate openly and clearly, ensuring alignment and trust across all levels of the team.
- Provide your team with the knowledge and tools needed to deliver exceptional customer service.
Operational Excellence:
- Oversee the daily running of the store, ensuring efficiency and compliance with company policies.
- Maintain high standards of visual merchandising and housekeeping to create an inviting shopping experience.
- Prioritise health, safety, and well-being by conducting regular risk assessments and maintaining a secure environment.
- Recruit, retain, and develop top talent to build a high-performing and motivated team.
Sales & Performance:
- Implement strategies to meet and exceed sales targets and key performance indicators (KPIs).
- Take a proactive approach to loss prevention, embedding processes that minimise risks and protect profitability.
- Use commercial insights to make informed decisions, manage budgets effectively, and drive consistent results.
Customer Experience:
- Lead by example in delivering exceptional customer service, ensuring every interaction is memorable.
- Address customer feedback thoughtfully and resolve issues to build brand loyalty.
- Represent Mountain Warehouse with enthusiasm and professionalism, ensuring a positive brand image.
- Build meaningful connections with your local community, inspiring loyalty through approachable and engaging initiatives.
We Would Like To Meet Someone Who Is
- Passionate about delivering outstanding customer experiences.
- A confident and experienced retail manager who thrives on motivating and empowering teams.
- Skilled in managing diverse personalities with diplomacy and adaptability.
- An excellent communicator, able to convey expectations and feedback clearly at all levels.
- Results-driven, with a sharp focus on achieving sales and performance goals.
- Solutions-focused, addressing challenges proactively while aligning with company policies.
- Approachable, supportive, and trustworthy, building strong relationships with customers and colleagues alike.
- Energetic and determined to tackle tasks with excellence, driving success for the team and business.
What\’s In It For You
- Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
- 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
- 1 weekend off per month, with 28 days annual leave, including Bank Holidays
- Access to Employee Assistance Programme, and a Colleague Hardship Scheme
- Generous Colleague Referral Incentive
- Auto-enrolment Pension scheme
- A stable, successful and supported environment
- Length of service awards
You\’re not just managing a store; you\’re shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
-
Industries
Retail
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Store Manager employer: Mountain Warehouse
Contact Detail:
Mountain Warehouse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Showcase your leadership skills during the interview by sharing specific examples of how you've motivated teams in the past. Highlight any successful initiatives you've led that resulted in improved team performance or customer satisfaction.
✨Tip Number 2
Familiarise yourself with Mountain Warehouse's values and mission. Be prepared to discuss how your personal values align with theirs, and how you can contribute to creating a positive store environment that reflects their brand ethos.
✨Tip Number 3
Research the local Chesterfield community and think about how you can engage with it as a Store Manager. Prepare ideas on how to build relationships with local customers and create initiatives that foster loyalty and community involvement.
✨Tip Number 4
Be ready to discuss your approach to achieving sales targets. Bring examples of strategies you've implemented in previous roles that have successfully driven sales and improved performance metrics, demonstrating your results-driven mindset.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and retail management skills. Use specific examples that demonstrate how you've motivated teams, driven sales, and improved customer experiences in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail and your commitment to delivering exceptional customer service. Mention how your values align with Mountain Warehouse's mission and how you can contribute to their success.
Showcase Relevant Achievements: Include quantifiable achievements in your application, such as sales targets met or exceeded, team development initiatives, or successful operational improvements. This will help illustrate your capability to drive results.
Prepare for Potential Questions: Think about the key responsibilities of the Store Manager role and prepare answers to potential interview questions. Be ready to discuss your approach to team motivation, customer service excellence, and operational efficiency.
How to prepare for a job interview at Mountain Warehouse
✨Show Your Leadership Skills
As a Store Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you fostered collaboration and addressed challenges.
✨Understand the Customer Experience
Mountain Warehouse values exceptional customer service. Be ready to discuss your approach to creating memorable customer experiences and how you've handled feedback or resolved issues in previous roles.
✨Know Your Sales Metrics
Familiarise yourself with key performance indicators relevant to retail management. Be prepared to discuss how you've met or exceeded sales targets in the past and the strategies you used to achieve those results.
✨Emphasise Your Problem-Solving Skills
Retail can be unpredictable, so highlight your solutions-focused mindset. Share specific examples of challenges you've faced in store operations and how you proactively addressed them while aligning with company policies.
