Assitant Manager in Reigate

Apply for the Assistant Manager role at Mountain Warehouse .

Location: Reigate – Management (REI). Department: UK Retail.

Description

Mountain Warehouse is looking for an Assistant Store Manager to partner with the Store Manager in driving the success of our store. The role involves leading daily operations, fostering a collaborative team environment, and creating an exceptional shopping experience while upholding the brand.

Key Responsibilities

• Partner with the Store Manager to lead a motivated, engaged, and high-performing team.
• Foster a collaborative and supportive work environment, encouraging teamwork and shared goals.
• Drive training and development, empowering your team to excel and grow.
• Communicate clearly and transparently, ensuring alignment and trust across the team.
• Keep the team well-informed with product knowledge to deliver outstanding customer service.
• Assist with the smooth day‑to‑day running of the store, ensuring compliance with company policies.
• Maintain high visual merchandising and housekeeping standards to enhance the shopping experience.
• Prioritise health and safety, conducting regular risk assessments.
• Recruit and retain top talent to build a strong and motivated team.
• Support in meeting and exceeding sales targets, driving profitability through effective strategies.
• Monitor key performance indicators (KPIs) to track and sustain store success.
• Oversee stock levels, ensuring smooth replenishment and accurate delivery management.
• Implement proactive loss prevention strategies to protect the store’s profitability.
• Lead by example in delivering exceptional customer service.
• Address customer feedback promptly, ensuring satisfaction and brand loyalty.
• Represent Mountain Warehouse with enthusiasm, professionalism, and a positive attitude.
• Build meaningful connections with the local community, creating a personable and welcoming shopping atmosphere.

Qualities We Seek

• Passionate about creating outstanding customer experiences.
• Inspiring leader with a proven track record in retail management.
• Clear and confident communicator, able to engage with colleagues and customers alike.
• Results‑driven, focused on achieving goals and meeting targets.
• Approachable, supportive, and trustworthy – a natural team player.
• Energetic and proactive, determined to see tasks through to completion.
• Skilled in problem‑solving and decision‑making, ensuring solutions align with company policies.

Benefits

• Monthly Bonus Scheme – performance‑driven bonus structure.
• 50% colleague discount across Mountain Warehouse and Animal, plus a twice‑yearly uniform allowance.
• 1 weekend off per month, 28 days annual leave (including bank holidays).
• Employee Assistance Programme and Colleague Hardship Scheme.
• Generous Colleague Referral Incentive.
• Auto‑enrolment pension scheme.
• Stable, successful and supported environment.
• Length‑of‑service awards.

Job Details

• Seniority level: Mid‑Senior
• Employment type: Full‑time
• Job function: Other
• Industry: Retail

Equal Opportunity Employment

Mountain Warehouse is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, gender identity, sexual orientation, national origin, disability, age, or veteran status.

You\’re not just managing a store; you\’re shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!

#J-18808-Ljbffr