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- Tasks: Lead and inspire a retail team to deliver exceptional customer service and achieve sales targets.
- Company: Mountain Warehouse is a leading outdoor retailer known for its vibrant shopping experience.
- Benefits: Enjoy a monthly bonus scheme, 50% colleague discount, and up to 20 days annual leave.
- Why this job: Shape memorable shopping experiences while fostering a supportive team culture in a dynamic environment.
- Qualifications: Retail experience, strong communication skills, and a passion for motivating others are essential.
- Other info: This role offers a chance to create a legacy and drive positive change in the community.
The predicted salary is between 20000 - 28000 £ per year.
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Join to apply for the NZ Team Leader – Standard role at Mountain Warehouse
Description Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!
Application Deadline: 31 July 2025 Department: New Zealand Retail Location: Christchurch Homebase (NHS) Compensation: $23.60 – $25.10 / hour Description Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you! We’re looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer Key Responsibilities Leadership & Team Development:
- Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
- Drive continuous growth by coaching, training, and mentoring your team.
- Keep your team informed and engaged through clear, open communication.
- Empower your team with up-to-date product knowledge to meet customer needs confidently.
Operational Excellence:
- Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
- Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
- Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
- Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.
Sales & Performance:
- Motivate your team to meet and exceed sales targets and KPIs.
- Identify growth opportunities for team members and suggest strategies for their development.
Customer Experience:
- Set the standard for exceptional customer service and ensure it’s delivered consistently.
- Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
- Represent the Mountain Warehouse brand with enthusiasm and professionalism.
- Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.
We Would Love To Meet Someone Who Is
- Passionate about delivering outstanding customer service.
- A confident and reliable motivator, with a talent for inspiring others.
- Experienced in all areas of retail, from stock control to visual merchandising.
- A strong communicator who can engage at all levels and provide constructive feedback.
- Proactive and results-driven, with a track record of setting and achieving goals.
- Approachable, trustworthy, and a natural team player.
- Skilled at problem-solving within company guidelines and policies.
What's in it for you?
- Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
- 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
- You are entitled to up to 20 days of annual leave per year based on a 5-day work week.
- Generous Colleague Referral Incentive
- A stable, successful and supported environment
- Length of service awards
You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change! INDNZ
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
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Industries
Retail
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NZ Team Leader - Standard (London) employer: Mountain Warehouse
Contact Detail:
Mountain Warehouse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NZ Team Leader - Standard (London)
✨Tip Number 1
Familiarise yourself with Mountain Warehouse's values and mission. Understanding their commitment to customer service and community engagement will help you align your leadership style with their expectations, making you a more attractive candidate.
✨Tip Number 2
Showcase your experience in retail management by preparing specific examples of how you've motivated teams in the past. Highlighting your ability to drive sales and improve customer experiences will resonate well with the hiring team.
✨Tip Number 3
Network with current or former employees of Mountain Warehouse. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during interviews.
✨Tip Number 4
Prepare to discuss your approach to visual merchandising and operational excellence. Since these are key responsibilities for the role, demonstrating your knowledge and creativity in these areas will set you apart from other candidates.
We think you need these skills to ace NZ Team Leader - Standard (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and retail skills. Use specific examples that demonstrate your ability to motivate teams and deliver exceptional customer service, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail and leadership. Mention how your previous experiences align with the responsibilities outlined in the job description, such as team development and operational excellence.
Showcase Relevant Achievements: Include quantifiable achievements in your application, such as sales targets met or exceeded, successful team projects, or improvements in customer satisfaction. This will help you stand out as a results-driven candidate.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a leadership role.
How to prepare for a job interview at Mountain Warehouse
✨Show Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your ability to motivate and inspire a team. Prepare examples of how you've successfully led teams in the past, focusing on your coaching and mentoring experiences.
✨Emphasise Customer Service Excellence
Mountain Warehouse values exceptional customer service. Be ready to discuss specific instances where you went above and beyond for customers, and how you plan to instil this standard within your team.
✨Discuss Operational Excellence
Familiarise yourself with retail operations, including stock control and visual merchandising. Be prepared to share your strategies for maintaining high shop floor standards and ensuring smooth daily operations.
✨Communicate Clearly and Confidently
Strong communication is key for this role. Practice articulating your thoughts clearly and confidently, and be ready to provide constructive feedback examples from your previous experiences.
