Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire a retail team to deliver exceptional customer service and achieve sales targets.
- Company: Mountain Warehouse is a leading outdoor retailer known for its vibrant shopping experience.
- Benefits: Enjoy a monthly bonus scheme, 50% colleague discount, and up to 20 days annual leave.
- Why this job: Shape memorable shopping experiences while fostering a supportive team culture in a dynamic environment.
- Qualifications: Experience in retail, strong communication skills, and a passion for motivating others are essential.
- Other info: This role offers a chance to make a positive impact and build connections within the community.
Join to apply for the NZ Team Leader – Standard role at Mountain Warehouse
1 day ago Be among the first 25 applicants
Join to apply for the NZ Team Leader – Standard role at Mountain Warehouse
Description
Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!
Application Deadline: 31 July 2025
Department: New Zealand Retail
Location: Christchurch Homebase (NHS)
Compensation: $23.60 – $25.10 / hour
Description
Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!
We’re looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer
Key Responsibilities
Leadership & Team Development:
- Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
- Drive continuous growth by coaching, training, and mentoring your team.
- Keep your team informed and engaged through clear, open communication.
- Empower your team with up-to-date product knowledge to meet customer needs confidently.
Operational Excellence:
- Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
- Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
- Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
- Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.
Sales & Performance:
- Motivate your team to meet and exceed sales targets and KPIs.
- Identify growth opportunities for team members and suggest strategies for their development.
Customer Experience:
- Set the standard for exceptional customer service and ensure it’s delivered consistently.
- Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
- Represent the Mountain Warehouse brand with enthusiasm and professionalism.
- Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.
We Would Love To Meet Someone Who Is
- Passionate about delivering outstanding customer service.
- A confident and reliable motivator, with a talent for inspiring others.
- Experienced in all areas of retail, from stock control to visual merchandising.
- A strong communicator who can engage at all levels and provide constructive feedback.
- Proactive and results-driven, with a track record of setting and achieving goals.
- Approachable, trustworthy, and a natural team player.
- Skilled at problem-solving within company guidelines and policies.
What\’s in it for you?
- Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
- 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
- You are entitled to up to 20 days of annual leave per year based on a 5-day work week.
- Generous Colleague Referral Incentive
- A stable, successful and supported environment
- Length of service awards
You\’re not just managing a store; you\’re shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!
INDNZ
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
Retail
Referrals increase your chances of interviewing at Mountain Warehouse by 2x
Sign in to set job alerts for “Team Lead” roles.
Nottingham, England, United Kingdom 2 weeks ago
Derby, England, United Kingdom 1 month ago
Derby, England, United Kingdom 4 days ago
Derby, England, United Kingdom 5 days ago
Derby, England, United Kingdom 3 days ago
Nottingham, England, United Kingdom 2 weeks ago
Swadlincote, England, United Kingdom 2 weeks ago
Burton Upon Trent, England, United Kingdom 22 hours ago
Nottingham, England, United Kingdom 2 weeks ago
Ashbourne, England, United Kingdom 5 days ago
Chesterfield, England, United Kingdom 1 month ago
Mansfield, England, United Kingdom 2 days ago
Derby, England, United Kingdom 3 days ago
Nottingham, England, United Kingdom 4 weeks ago
Nottingham, England, United Kingdom 4 weeks ago
Nottingham, England, United Kingdom 1 week ago
Fetal Monitoring and Wellbeing (CTG) Lead
Burton Upon Trent, England, United Kingdom 5 days ago
Cannock Wood, England, United Kingdom 1 week ago
Nottingham, England, United Kingdom 1 week ago
Stafford, England, United Kingdom 1 month ago
Mansfield, England, United Kingdom 1 week ago
Mansfield, England, United Kingdom 2 weeks ago
Nottingham, England, United Kingdom 1 week ago
Stoke-On-Trent, England, United Kingdom 5 days ago
Derby, England, United Kingdom 1 month ago
Stoke-On-Trent, England, United Kingdom 2 weeks ago
Nottingham, England, United Kingdom 3 days ago
Ilkeston, England, United Kingdom 3 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
NZ Team Leader - Standard employer: Mountain Warehouse
Contact Detail:
Mountain Warehouse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NZ Team Leader - Standard
✨Tip Number 1
Showcase your leadership skills by sharing specific examples of how you've motivated teams in previous roles. Highlight any successful projects or initiatives where you inspired your team to exceed targets.
✨Tip Number 2
Familiarise yourself with Mountain Warehouse's values and customer service standards. Be prepared to discuss how you can embody these values and enhance the customer experience in your interview.
✨Tip Number 3
Research the latest trends in retail, particularly in visual merchandising and customer engagement. Being knowledgeable about current practices will demonstrate your commitment to operational excellence.
✨Tip Number 4
Network with current or former employees of Mountain Warehouse if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace NZ Team Leader - Standard
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and retail skills. Use specific examples that demonstrate your ability to motivate teams, manage operations, and deliver exceptional customer service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail and leadership. Mention how your values align with Mountain Warehouse's commitment to customer service and team development. Be sure to include specific achievements that showcase your capabilities.
Showcase Relevant Experience: When detailing your work history, focus on roles where you led teams or improved sales performance. Highlight any experience with visual merchandising and operational excellence, as these are key aspects of the role.
Prepare for Potential Questions: Think about common interview questions related to leadership and customer service. Prepare answers that reflect your problem-solving skills and ability to inspire others, as these will be crucial in demonstrating your fit for the Team Leader position.
How to prepare for a job interview at Mountain Warehouse
✨Show Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your ability to motivate and inspire others. Prepare examples of how you've successfully led teams in the past, focusing on your coaching and mentoring experiences.
✨Understand the Retail Environment
Familiarise yourself with the retail landscape, especially in New Zealand. Be ready to discuss trends in customer service and visual merchandising, and how you can apply this knowledge to enhance the shopping experience at Mountain Warehouse.
✨Communicate Effectively
Strong communication is key for this role. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you would keep your team informed and engaged, as well as how you handle customer concerns.
✨Demonstrate Problem-Solving Skills
Prepare to share specific examples of challenges you've faced in previous roles and how you resolved them. Highlight your ability to think on your feet and make decisions that align with company policies while ensuring customer satisfaction.
