Maternity cover Team Leader

Overview

Join to apply for the Maternity cover Team Leader role at Mountain Warehouse. Location: Haverfordwest (HAV). Department: UK Retail. Compensation: £12.82 / hour. Application Deadline: 30 September 2025.

Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!

We’re looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer.

Responsibilities

• Leadership & Team Development: Foster a collaborative and supportive team environment, uniting colleagues around shared goals; drive continuous growth by coaching, training, and mentoring your team; keep your team informed and engaged through clear, open communication; empower your team with up-to-date product knowledge to meet customer needs confidently.
• Operational Excellence: Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day; oversee daily store operations, including opening and closing duties, to ensure smooth workflows; lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike; prioritise Health & Safety, safeguarding the wellbeing of your team and customers.
• Sales & Performance: Motivate your team to meet and exceed sales targets and KPIs; identify growth opportunities for team members and suggest strategies for their development.
• Customer Experience: Set the standard for exceptional customer service and ensure it’s delivered consistently; resolve customer concerns promptly and professionally, creating memorable shopping experiences; represent the Mountain Warehouse brand with enthusiasm and professionalism; build connections within the local community, enhancing the store’s personal and welcoming atmosphere.

Required or Preferred Qualities

• Passionate about delivering outstanding customer service.
• A confident and reliable motivator, with a talent for inspiring others.
• Experienced in all areas of retail, from stock control to visual merchandising.
• A strong communicator who can engage at all levels and provide constructive feedback.
• Proactive and results-driven, with a track record of setting and achieving goals.
• Approachable, trustworthy, and a natural team player.
• Skilled at problem-solving within company guidelines and policies.

What’s in it for you?

• Monthly Bonus Scheme: A performance-driven bonus structure with achievable targets and additional rewards on top of base salary.
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance.
• 28 days annual leave, including Bank Holidays.
• Access to Employee Assistance Programme and Colleague Hardship Scheme.
• Generous Colleague Referral Incentive.
• Auto-enrolment Pension scheme.
• A stable, successful and supported environment.
• Length of service awards.

Note: This is a maternity cover / contract role.