Retail Projects & Programs Manager (PPM) in England

Retail Projects & Programs Manager (PPM)

Join to apply for the Retail Projects & Programs Manager (PPM) role at Mountain Warehouse. The Retail Projects & Programs Manager plays a key role in driving and supporting business transformation within the retail function. This role is responsible for managing and delivering a structured program of retail and cross‑functional projects that enhance operational efficiency, customer experience, and commercial performance across retail. Working closely with the Senior Head of Retail transformation and cross‑departmental teams, this role ensures projects are effectively scoped, tested, implemented, and evaluated.

Key Responsibilities

Program & Project Management

• Develop, maintain, and evolve a structured program of retail projects and transformational initiatives in alignment with business objectives.
• Manage end‑to‑end project delivery, from scoping and planning through to execution and post‑implementation review.
• Coordinate and align activities across multiple departments to ensure timely delivery of cross‑functional initiatives.
• Identify dependencies, risks, and potential issues within projects, escalating where necessary to ensure smooth delivery.
• Monitor project budgets and ensure initiatives are delivered on time and within financial parameters.

Business Improvement & Analysis

• Proactively identify opportunities for process improvement and efficiency within retail operations.
• Lead test‑and‑learn trials and pilot programs to validate new ideas, processes, and technologies. Conduct analysis and reporting on trial outcomes, providing clear recommendations and insights for decision‑making.
• Gather and interpret feedback from stores and head office teams to continuously improve retail execution.

Documentation & Communication

• Develop and maintain clear, professional documentation including Standard Operating Procedures (SOPs), training materials, rollout plans, and project reports.
• Communicate project goals, progress, and outcomes effectively to key stakeholders across the business.
• Support the Head of Retail in presenting project updates and strategic recommendations to senior management.
• Implementation & Coordination – oversee the implementation of new retail initiatives, ensuring store teams are well prepared, trained, and supported.
• Coordinate cross‑functional teams to deliver seamless project execution.

We Would Like To Meet Someone Who Is

• Must have proven experience in retail projects
• Must have experience in projects and/or programme management (Head Office or multi‑site)
• Strong understanding of retail operations and the impact of change on store teams.
• Excellent project management, planning, and organisational skills.
• Strong analytical and problem‑solving ability, with experience in trials and data interpretation.
• Exceptional communication and stakeholder management skills.
• Proactive and self‑motivated, with the ability to drive initiatives independently.
• Proficient in Microsoft Office and project management tools (e.g. Excel, PowerPoint, Smartsheet, Asana).
• Skilled at managing multiple priorities in a fast‑paced environment.
• Collaborative, detail‑oriented, and committed to quality and consistency.
• Commercially minded, balancing innovation with practicality.
• Confident in constructively challenging processes and identifying improvements.
• Adaptable and effective across teams and organisational levels.
• Ensures all activities align with company standards, operational guidelines, and brand values.

Benefits

• Competitive salary and benefits package
• Hybrid working – 3 days in London based office & 2 working from home
• Holiday allowance
• 50% staff discount & 25% for family and friends
• Pension scheme

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Project Management, Management, and Analyst

Industries

• Retail and Retail Apparel and Fashion

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