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- Tasks: Lead a dynamic team and ensure smooth store operations while delivering exceptional customer experiences.
- Company: Join Mountain Warehouse, a leading retailer passionate about outdoor adventures and customer satisfaction.
- Benefits: Enjoy a monthly bonus scheme, 50% colleague discount, and generous annual leave.
- Why this job: Shape memorable shopping experiences and foster a positive team culture in a supportive environment.
- Qualifications: Retail management experience, strong communication skills, and a passion for customer service are essential.
- Other info: Embrace the adventure and be a driving force of positive change in retail!
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about retail and driven to deliver exceptional customer experiences? Do you thrive in a leadership role where you can motivate and inspire a high-performing team? If so, Mountain Warehouse has the perfect opportunity for you!
We’re looking for an Assistant Store Manager to partner with our Store Manager in driving the success of our store. From leading daily operations to fostering a collaborative team environment, you’ll play a pivotal role in creating an exceptional shopping experience while upholding the Mountain Warehouse brand.
Key Responsibilities- Leadership & Team Development: Partner with the Store Manager to lead a motivated, engaged, and high-performing team. Foster a collaborative and supportive work environment, encouraging teamwork and shared goals. Drive training and development, empowering your team to excel and grow. Communicate clearly and transparently, ensuring alignment and trust across the team. Keep the team well-informed with product knowledge to deliver outstanding customer service.
- Operational Excellence: Assist with the smooth day-to-day running of the store, ensuring compliance with company policies. Maintain high visual merchandising and housekeeping standards to enhance the shopping experience. Prioritise health and safety, conducting regular risk assessments and ensuring a secure environment for staff and customers. Play an active role in recruiting and retaining top talent to build a strong and motivated team.
- Sales & Performance: Support in meeting and exceeding sales targets, driving profitability through effective strategies. Monitor key performance indicators (KPIs) to track and sustain store success. Oversee stock levels, ensuring smooth replenishment and accurate delivery management. Implement proactive loss prevention strategies to protect the store’s profitability.
- Customer Experience: Lead by example in delivering exceptional customer service at every opportunity. Address customer feedback promptly, ensuring satisfaction and brand loyalty. Represent Mountain Warehouse with enthusiasm, professionalism, and a positive attitude. Build meaningful connections with your local community, creating a personable and welcoming shopping atmosphere.
We would like to meet someone who is:
- Passionate about creating outstanding customer experiences.
- An inspiring leader with a proven track record in retail management.
- A clear and confident communicator, able to engage with colleagues and customers alike.
- Results-driven, with a sharp focus on achieving goals and meeting targets.
- Approachable, supportive, and trustworthy—a natural team player.
- Energetic and proactive, with a determination to see tasks through to completion.
- Skilled in problem-solving and decision-making, ensuring solutions align with company policies.
What’s in it for you:
- Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary.
- 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance.
- 1 weekend off per month, with 28 days annual leave, including Bank Holidays.
- Access to Employee Assistance Programme, and a Colleague Hardship Scheme.
- Generous Colleague Referral Incentive.
- Auto-enrolment Pension scheme.
- A stable, successful and supported environment.
- Length of service awards.
You’re not just managing a store; you’re shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!
Assistant Store Manager employer: Mountain Warehouse
Contact Detail:
Mountain Warehouse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager
✨Tip Number 1
Familiarise yourself with Mountain Warehouse's brand values and customer service philosophy. Understanding what makes their shopping experience unique will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully motivated and developed a team in previous roles. Be ready to discuss specific strategies you've used to foster collaboration and achieve sales targets.
✨Tip Number 3
Research the local community around the Livingston store. Being able to speak about how you can engage with customers and build relationships within the community will demonstrate your commitment to enhancing the customer experience.
✨Tip Number 4
Prepare to discuss your approach to operational excellence, particularly in areas like visual merchandising and stock management. Highlight any relevant experiences where you improved store performance or customer satisfaction.
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail management experience and leadership skills. Use specific examples that demonstrate your ability to motivate a team and drive sales.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and customer service. Mention how your values align with Mountain Warehouse's mission and how you can contribute to creating exceptional shopping experiences.
Highlight Key Achievements: In both your CV and cover letter, include quantifiable achievements such as sales targets met or exceeded, successful team training initiatives, or improvements in customer satisfaction scores.
Showcase Leadership Skills: Emphasise your leadership style and how you foster a collaborative team environment. Provide examples of how you've developed team members and contributed to a positive workplace culture.
How to prepare for a job interview at Mountain Warehouse
✨Show Your Passion for Retail
Make sure to express your enthusiasm for the retail industry during the interview. Share specific examples of how you've created exceptional customer experiences in the past, as this aligns perfectly with what Mountain Warehouse is looking for.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you motivate a team. Highlight any previous experience where you successfully led a team, focusing on how you fostered collaboration and achieved shared goals.
✨Know the Brand Inside Out
Research Mountain Warehouse thoroughly before your interview. Understand their values, products, and customer service approach. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you had to address customer feedback or manage team dynamics, and be ready to explain how you handled those situations effectively.
