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For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring exceptional customer experiences and smooth store operations.
- Company: Join Mountain Warehouse, a leading retailer passionate about outdoor adventures and customer satisfaction.
- Benefits: Enjoy a monthly bonus scheme, 50% colleague discount, and generous annual leave.
- Why this job: Shape memorable shopping experiences while developing your leadership skills in a supportive environment.
- Qualifications: Retail management experience, strong communication skills, and a passion for customer service are essential.
- Other info: You’ll have the chance to make a real impact in your community and grow with us.
The predicted salary is between 27000 - 42000 £ per year.
Are you passionate about retail and driven to deliver exceptional customer experiences? Do you thrive in a leadership role where you can motivate and inspire a high-performing team? If so, Mountain Warehouse has the perfect opportunity for you! We are looking for an Assistant Store Manager to partner with our Store Manager in driving the success of our store. From leading daily operations to fostering a collaborative team environment, you'll play a pivotal role in creating an exceptional shopping experience while upholding the Mountain Warehouse brand.
Key Responsibilities
- Leadership & Team Development: Partner with the Store Manager to lead a motivated, engaged, and high-performing team. Foster a collaborative and supportive work environment, encouraging teamwork and shared goals. Drive training and development, empowering your team to excel and grow. Communicate clearly and transparently, ensuring alignment and trust across the team. Keep the team well-informed with product knowledge to deliver outstanding customer service.
- Operational Excellence: Assist with the smooth day-to-day running of the store, ensuring compliance with company policies. Maintain high visual merchandising and housekeeping standards to enhance the shopping experience. Prioritise health and safety, conducting regular risk assessments and ensuring a secure environment for staff and customers. Play an active role in recruiting and retaining top talent to build a strong and motivated team.
- Sales & Performance: Support in meeting and exceeding sales targets, driving profitability through effective strategies. Monitor key performance indicators (KPIs) to track and sustain store success. Oversee stock levels, ensuring smooth replenishment and accurate delivery management. Implement proactive loss prevention strategies to protect the store's profitability.
- Customer Experience: Lead by example in delivering exceptional customer service at every opportunity. Address customer feedback promptly, ensuring satisfaction and brand loyalty. Represent Mountain Warehouse with enthusiasm, professionalism, and a positive attitude. Build meaningful connections with your local community, creating a personable and welcoming shopping atmosphere.
We would like to meet someone who is passionate about creating outstanding customer experiences. An inspiring leader with a proven track record in retail management. A clear and confident communicator, able to engage with colleagues and customers alike. Results-driven, with a sharp focus on achieving goals and meeting targets. Approachable, supportive, and trustworthy—a natural team player. Energetic and proactive, with a determination to see tasks through to completion. Skilled in problem-solving and decision-making, ensuring solutions align with company policies.
What's in it for you
- Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary.
- 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance.
- 1 weekend off per month, with 28 days annual leave, including Bank Holidays.
- Access to Employee Assistance Programme, and a Colleague Hardship Scheme.
- Generous Colleague Referral Incentive.
- Auto-enrolment Pension scheme.
- A stable, successful and supported environment.
- Length of service awards.
You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!
Assistant Store Manager employer: Mountain Warehouse
Contact Detail:
Mountain Warehouse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager
✨Tip Number 1
Showcase your leadership skills during the interview by sharing specific examples of how you've motivated and developed a team in previous roles. Highlight any training initiatives you've led that resulted in improved performance.
✨Tip Number 2
Familiarise yourself with Mountain Warehouse's brand values and customer service philosophy. Be prepared to discuss how you can embody these values and enhance the customer experience in your role as Assistant Store Manager.
✨Tip Number 3
Research the local community around the Gloucester store. Think about ways you can engage with the community and build relationships that will drive foot traffic and create a welcoming atmosphere for customers.
✨Tip Number 4
Prepare to discuss your approach to achieving sales targets and managing stock levels. Bring examples of strategies you've implemented in the past that have successfully driven profitability and improved operational efficiency.
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail management experience and leadership skills. Use specific examples that demonstrate your ability to motivate a team and drive sales.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and customer service. Mention how your values align with Mountain Warehouse's mission and how you can contribute to their success.
Highlight Key Skills: In your application, emphasise skills such as team development, operational excellence, and customer experience. Use keywords from the job description to ensure your application stands out.
Prepare for Potential Questions: Think about common interview questions related to leadership, problem-solving, and customer service. Prepare examples from your past experiences that demonstrate your capabilities in these areas.
How to prepare for a job interview at Mountain Warehouse
✨Show Your Passion for Retail
Make sure to express your enthusiasm for retail and customer service during the interview. Share specific examples of how you've created exceptional customer experiences in the past, as this aligns perfectly with what Mountain Warehouse is looking for.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you motivate a team. Highlight any previous experience where you successfully led a team, focusing on how you fostered collaboration and achieved shared goals.
✨Know the Brand Inside Out
Research Mountain Warehouse thoroughly before your interview. Understand their values, products, and customer base so you can speak confidently about how you would represent the brand and contribute to its success.
✨Prepare for Operational Questions
Be ready to answer questions related to store operations, such as visual merchandising and health and safety standards. Think of examples from your past roles that demonstrate your ability to maintain operational excellence and drive sales performance.
