At a Glance
- Tasks: Support and enhance store technology for a seamless retail experience.
- Company: Join Mountain Warehouse, a leading retail brand with a focus on innovation.
- Benefits: Enjoy a competitive salary, hybrid working, generous holiday allowance, and staff discounts.
- Other info: Collaborative team environment with opportunities for growth and learning.
- Why this job: Make a real impact on customer experience while working with cutting-edge technology.
- Qualifications: Experience in IT support and knowledge of retail technology is essential.
The predicted salary is between 30000 - 40000 £ per year.
The Store Technology Engineer is a hands-on technical role responsible for supporting the effective, secure, and reliable operation of store technology across the Mountain Warehouse retail estate. The role ensures that technology enables stores to trade efficiently, colleagues can perform their roles effectively, and customer experience is protected during trading hours.
Working closely with the Store Technology Team Lead and Store Technology Manager, the Store Technology Engineer provides technical support and delivery across store technology services in a fast-paced retail environment.
Store Technology Operations- Provide technical support for store technology projects, service requests, and BAU tasks, taking ownership of assigned project activities and supporting delivery through to implementation and completion.
- Support the availability and performance of store systems, devices, and infrastructure.
- Assist with incidents impacting sales, stock management, or customer experience, ensuring these are progressed and resolved efficiently.
- Support new store openings, refits, closures, and major change activity from a technology perspective, including planning, coordination, and delivery of project tasks to agreed timelines.
- Collaborate with Service Desk, Delivery, and Core Operations teams to ensure effective store support.
- Ability to travel for store openings when required.
- Undertake BAU hardware replacements and upgrades.
- Build, configure, test, and deploy store technology equipment in line with standards for both BAU and project delivery activity, ensuring readiness for rollout and implementation.
- Support handheld device and endpoint setup.
- Assist with maintaining store technology standards across the estate (EPOS devices, peripherals, printers, scanners, etc.).
- Support software installation, configuration, and troubleshooting where required.
- Maintain accurate records of hardware assets, locations, and lifecycle status.
- Assist with tracking and reconciling handheld devices and endpoint status across the store estate.
- Support stock control for store technology equipment and spares.
- Raise and progress procurement requests in line with process (where applicable).
- Follow agreed store technology procedures, processes, and standards.
- Contribute to documentation updates by highlighting gaps, inaccuracies, or improvements, particularly where these support project delivery, implementation readiness, and smoother rollout activity.
- Support audits, reviews, and governance activity related to store technology operations.
- Ensure work is completed in line with security, compliance, and operational requirements.
- Provide clear and timely updates to stakeholders (store teams, technology colleagues, suppliers) on support activity, project progress, key milestones, and implementation status.
- Communicate in a customer-focused way with store colleagues, keeping impact on trading in mind.
- Work with third-party suppliers to support store technology issue resolution when required.
- Proven experience in an IT support or store technology role within a retail or multi-site environment.
- Knowledge of simple networking configuration and installation.
- Hands-on experience supporting store systems such as EPOS, handheld devices, and peripherals.
- Experience working with endpoint management, asset tracking, and ticketing systems.
- Understanding of IT support/service delivery in trading-critical environments.
- Strong communication skills, with the ability to support non-technical stakeholders.
- Ability to prioritise effectively under pressure.
- Full UK driving licence and willingness to travel regularly between stores, office locations, and other sites as required.
- Experience supporting large or complex retail estates.
- Knowledge of ITIL or service management frameworks.
- Experience working closely with Service Desk or field-based support teams.
- Relevant technical certifications (e.g. Microsoft, CompTIA, ITIL).
- Strong customer and store-focused mindset.
- Calm, resilient, and solutions-oriented under pressure.
- Well-organised with strong attention to detail.
- Collaborative team player.
- Proactive and willing to learn and improve.
- Store technology issues are resolved efficiently with minimal disruption to trading.
- Reliable availability of store technology across the estate.
- Accurate asset tracking and device records.
- Positive feedback from store teams and technology colleagues.
- Consistent adherence to store technology processes and standards.
- Competitive salary and benefits package.
- Hybrid working, 3 days in London based office & 2 working from home.
- Holiday allowance.
- 50% staff discount & 25% for family and friends.
- Pension scheme.
Store Technology Engineer employer: Mountain Warehouse Limited
Mountain Warehouse is an exceptional employer, offering a dynamic work environment where technology plays a crucial role in enhancing the retail experience. With a strong focus on employee growth, competitive salaries, and a generous benefits package including hybrid working options and substantial staff discounts, we foster a culture of collaboration and innovation. Join us in London to be part of a team that values your contributions and supports your professional development in a fast-paced retail setting.
Contact Details:
Mountain Warehouse Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Store Technology Engineer
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Mountain Warehouse Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Mountain Warehouse Limited!
We think you need these skills to ace Store Technology Engineer
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Mountain Warehouse Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Mountain Warehouse Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Mountain Warehouse Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Mountain Warehouse Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
