At a Glance
- Tasks: Lead exciting promotional activities to boost sales and brand awareness across multiple markets.
- Company: Join Mountain Warehouse, a dynamic retail leader with a collaborative culture.
- Benefits: Enjoy a competitive salary, hybrid working, generous holiday allowance, and staff discounts.
- Other info: Opportunity for career growth and collaboration with diverse teams.
- Why this job: Make a real impact in a fast-paced environment while developing your marketing skills.
- Qualifications: Strong commercial awareness, project management skills, and a passion for engaging campaigns.
The predicted salary is between 50000 - 65000 £ per year.
We have an exciting opportunity to join the Commercial Retail team at Mountain Warehouse as a Senior Retail Promotions Manager. In this role, you will lead the planning, development, and execution of promotional activity to drive sales, increase brand awareness, and enhance customer engagement across three brands and nine international markets.
Key Responsibilities
- Promotions Calendar
- Own and manage the promotional calendar critical path, ensuring timelines align with seasonal planning and buying cycles.
- Shape the commercial retail strategy by building a promotional and campaign calendar rooted in business objectives, regional trading patterns, and previous performance insights, with a focus on like-for-like sales growth.
- Work closely with the Promotions Coordinator to ensure campaigns are planned and delivered on time.
- Collaborate regularly with regional retail and e-commerce teams to review promotional plans, adapting to trading conditions, weather, and stock availability.
- Continuously review and refine current and future calendars to ensure alignment with evolving business needs.
- Monitor competitor activity and market trends to inform and strengthen promotional strategies.
- Promotions Implementation
- Partner with Merchandising and Trading teams to ensure stock availability supports promotional activity.
- Contribute to POS and VM planning, providing clear and actionable briefs for in-store execution.
- Regularly review implementation plans to reflect strategic changes and incorporate learnings.
- Oversee and sign off on all promotional communications to head office and retail teams.
- Promotions Reporting
- Analyse promotional performance data and make recommendations to optimise current and future campaigns.
- Capture key learnings from data and retail feedback, feeding insights into future planning cycles.
- Local Retail Marketing
- Identify opportunities for regional promotional activity.
- Build strong relationships with retail centres and ensure marketing assets are available to support activity.
- Review and evaluate performance of local campaigns, providing recommendations for future initiatives.
- Marketing Campaigns
- Develop campaign and product marketing calendars aligned with the promotional plan, business priorities, and regional requirements.
- Manage campaign critical paths, ensuring clear timelines and accurate information delivery across teams.
- Brief creative and marketing requirements to POS, Graphics, and VM teams.
- Collaborate cross-functionally across Retail, Web, Commercial, and B&M teams to deliver impactful campaigns.
- Evaluate campaign effectiveness and embed learnings into future planning.
- Team Leadership
- Lead and develop the Promotions team, supporting communication, capability building, and performance.
- Foster strong cross-functional collaboration with POS, Graphics, VM, Merchandising, Buying, Retail, Web, and IT teams.
- Identify opportunities to improve processes and drive operational efficiencies.
- Support system enhancements and adoption of new ways of working.
- Coach and guide wider teams on best practice and new processes.
- Conduct regular store visits and competitor benchmarking (comp shops).
We would like to meet someone who is:
- Strong commercial awareness with a data-driven and analytical mindset.
- Excellent project management and organisational skills, with the ability to manage multiple priorities.
- Confident decision-making based on insight and performance data.
- Strong communication and stakeholder management skills.
- Commercial thinking with a passion for delivering engaging campaigns.
- Ability to thrive in a fast-paced, results-driven environment.
- High attention to detail.
- Proficient in Microsoft Office tools, including Excel, Teams, and Outlook.
- Proven experience in promotions, marketing, or campaign management.
- Previous retail experience is desirable but not essential.
Benefits
- Competitive salary and benefits package.
- Hybrid working, 3 days in London based office & 2 working from home.
- Holiday allowance.
- 50% staff discount & 25% for family and friends.
- Pension scheme.
Contact Details:
Mountain Warehouse Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Retail Promotion Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Mountain Warehouse Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Mountain Warehouse Limited!
We think you need these skills to ace Senior Retail Promotion Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Mountain Warehouse Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Mountain Warehouse Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Mountain Warehouse Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Mountain Warehouse Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
