At a Glance
- Tasks: Lead and inspire a retail team to deliver exceptional customer service and achieve sales targets.
- Company: Join Mountain Warehouse, a vibrant and supportive retail environment.
- Benefits: Enjoy a competitive salary, monthly bonuses, and 50% staff discount.
- Other info: Flexible part-time hours with opportunities for growth and development.
- Why this job: Shape memorable shopping experiences and make a real impact in your community.
- Qualifications: Retail experience, strong leadership skills, and a passion for customer service.
The predicted salary is between 13.32 - 13.32 £ per hour.
Team Leader
Department
UK Retail
Employment Type
Permanent - Part Time
Location
Portrush (PRU)
Compensation
- Description
- ** NEW STORE OPENING **
Are you a confident and passionate leader with a knack for motivating teams to deliver their best?
Do you thrive in a fast‑paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key?
If so, Mountain Warehouse has the perfect opportunity for you!
We’re looking for a
Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer.
Key Responsibilities
- Leadership & Team Development
- Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
- Drive continuous growth by coaching, training, and mentoring your team.
- Keep your team informed and engaged through clear, open communication.
- Empower your team with up‑to‑date product knowledge to meet customer needs confidently.
- Operational Excellence
- Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
- Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
- Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
- Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.
- Sales & Performance
- Motivate your team to meet and exceed sales targets and KPIs.
- Identify growth opportunities for team members and suggest strategies for their development.
- Customer Experience
- Set the standard for exceptional customer service and ensure it’s delivered consistently.
- Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
- Represent the Mountain Warehouse brand with enthusiasm and professionalism.
- Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.
- We would love to meet someone who is
- Passionate about delivering outstanding customer service.
- A confident and reliable motivator, with a talent for inspiring others.
- Experienced in all areas of retail, from stock control to visual merchandising.
- A strong communicator who can engage at all levels and provide constructive feedback.
- Proactive and results‑driven, with a track record of setting and achieving goals.
- Approachable, trustworthy, and a natural team player.
- Skilled at problem‑solving within company guidelines and policies.
What's in it for you?
- Monthly Bonus Scheme: A performance‑driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary.
- 50% colleague discount across Mountain Warehouse and Animal, with a twice‑yearly uniform allowance.
- 28 days annual leave, including Bank Holidays.
- Access to Employee Assistance Programme and a Colleague Hardship Scheme.
- Generous Colleague Referral Incentive.
- Auto‑enrolment Pension scheme.
- A stable, successful and supported environment.
- Length of service awards.
You’re not just working in a store; you’re shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!
- INDAR1
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Contact Details:
Mountain Warehouse Limited Recruitment Team
