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- Tasks: Manage customer service and operations while supporting outdoor adventure qualifications.
- Company: Join Mountain Training, a leader in outdoor skills training across the UK and Ireland.
- Benefits: Enjoy a competitive salary, 24 days annual leave, and a friendly team atmosphere.
- Other info: Flexible part-time hours with a supportive and adventurous team culture.
- Why this job: Work in a stunning location with opportunities for outdoor activities during breaks.
- Qualifications: Experience in customer service and operations management is preferred.
The predicted salary is between 25600 - 25600 £ per year.
Mountain Training is the network of awarding organisations for skills courses and qualifications in walking, climbing and mountaineering that operates across the UK and Republic of Ireland. We set the standards for leadership, instructing and coaching qualifications, and skills training courses.
Mountain Training's Siabod Cottage office in Capel Curig is situated in the heart of Eryri National Park (Snowdonia). It is a minute’s walk from Llynnau Mymbyr and the foot of Carnedd Moel Siabod – this could provide ample opportunities for lunch‑time swims, runs, and cycles if those activities interest you. The team maintains a friendly and informal atmosphere, and you can often find staff discussing a variety of past adventures or planning future ones, from cooking to climbing, and dog walking to DIY.
Salary: £25,600 per annum (£32,000 full time equivalent)
Working hours: This is a part‑time permanent post, 28 hours per week, office hours are 9am-5pm, Monday-Friday.
24 days annual leave, plus
Customer Service and Operations Manager - part time in London employer: Mountain Training
Contact Detail:
Mountain Training Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service and Operations Manager - part time in London
✨Tip Number 1
Get to know the company! Research Mountain Training and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their friendly and adventurous vibe.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Service and Operations Manager role. Plus, it shows your genuine interest!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and operations. Think about specific examples from your past that highlight your skills and how they align with the job description.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Mountain Training team and ready to dive into the role.
We think you need these skills to ace Customer Service and Operations Manager - part time in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service and the outdoors shine through. We love seeing candidates who are genuinely excited about the role and the environment we work in!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in customer service and operations. We want to see how your skills align with what we do at Mountain Training, so don’t hold back on those details!
Be Yourself: We’re all about a friendly and informal atmosphere here, so don’t be afraid to let your personality come through in your application. A touch of humour or a personal story can make you stand out!
Apply Through Our Website: To make sure your application gets to us directly, please apply through our website. It’s the best way for us to keep track of your application and ensure it reaches the right hands!
How to prepare for a job interview at Mountain Training
✨Know Your Stuff
Before the interview, make sure you understand Mountain Training's mission and values. Familiarise yourself with their courses and qualifications in walking, climbing, and mountaineering. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Customer Service Skills
As a Customer Service and Operations Manager, you'll need to demonstrate your ability to handle customer queries effectively. Prepare examples of past experiences where you've resolved issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Team Spirit
Mountain Training values a friendly and informal atmosphere. Be ready to discuss how you work well in a team and contribute to a positive workplace culture. Share anecdotes that highlight your collaborative spirit and how you’ve supported colleagues in the past.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your enthusiasm for the role and the company. You might ask about upcoming projects, team dynamics, or opportunities for professional development. This not only shows your interest but also helps you gauge if the company is the right fit for you.