Front Desk Receptionist/Medical Assistant in Norfolk

Job Summary:

The Front Desk Receptionist/Medical Assistant for Mountain Spring Podiatry's Norfolk location is the first point of contact for patients, visitors, and vendors entering our medical offices. This role is crucial in creating a welcoming and professional environment while efficiently managing the flow of patients and handling administrative tasks. This role is responsible for ensuring that patient check-ins, scheduling, and inquiries are handled promptly and accurately, contributing to a positive experience for all who interact with our practice.

Key Responsibilities:

• Greet patients, visitors, and vendors in a friendly and professional manner while providing exceptional customer service throughout the patient visit.
• Manage patient check-in and check-out, including verifying demographic and insurance information, collecting payments, scheduling follow-up appointments, and providing necessary paperwork and instructions.
• Schedule patient appointments, tests, and treatments while coordinating with clinical staff to ensure efficient patient flow.
• Answer and direct phone calls, respond to patient inquiries, and provide information regarding office services.
• Escort patients to exam and procedure rooms and prepare them for examinations, treatments, and procedures.
• Obtain and document patient vital signs, report abnormal findings to the provider, and accurately record patient information in the electronic health record (EHR).
• Assist providers during examinations and procedures by preparing treatment rooms, instruments, supplies, and patients.
• Educate patients on procedures, aftercare, medications, and follow-up instructions while providing support and reassurance during treatment.
• Maintain exam rooms, treatment areas, and the front office by cleaning, restocking, sterilizing equipment, and ensuring supplies are readily available.
• Collaborate with providers and administrative staff to ensure efficient office operations and high-quality patient care.
• Maintain patient confidentiality and comply with all HIPAA, OSHA, infection control, and other applicable healthcare regulations.
• Travel to all practice locations as assigned or needed.

Qualifications

• HS diploma or equivalent required
• 2+ years of experience working in outpatient setting handling receptionist/front desk duties
• Previous medical assistant experience preferred
• Experience with Athena EHR preferred
• Proficient in Microsoft Office Suite applications
• Must be detail oriented and able to multitask
• Must have ability to prioritize and work both independently and as part of a team
• Willingness to cross train and assist in clinical duties