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- Tasks: Support victims of sexual assault and manage patient care pathways in a compassionate environment.
- Company: Mountain Healthcare, a leader in clinical forensic healthcare services.
- Benefits: Enhanced pay schemes, well-being programmes, and funding for higher education after one year.
- Why this job: Make a real difference in people's lives while gaining valuable experience in health and justice.
- Qualifications: Good IT skills and experience in supportive roles; must be female due to the nature of the role.
- Other info: Flexible hours with opportunities for professional development and a supportive team culture.
The predicted salary is between 11 - 14 ÂŁ per hour.
Location: The Hackenthorpe Lodge SARC, South Yorkshire. Additional Locations: North Yorkshire SARC; Humberside SARC; West Yorkshire SARC.
Key Responsibilities
- First point of contact for service users.
- Administration and support process for service users and their families visiting the centre, including preparation of the patient and assisting in the collection of forensic evidence.
- Support the SARC Manager with day‑to‑day running of the centre.
- Ensure a high standard of DNA anti‑contamination is maintained between forensic cases (cleaning).
- Assist patients and liaise with other agencies regarding the management of the service user pathway.
- Assist with preparation, service user support and act as an advocate during their time at the SARC.
- Liaise closely with wider stakeholders such as Police, NHS England, ISVA and Social Services.
- Be a key player within the SARC team and wider company network.
About Us
Founded by passionate clinicians on a mission to provide expert patient‑centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK. A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice.
Job Locations
Sheffield, S12 4PQ.
Job Description
Salary: £27,920.97 pro‑rata based on 42 hours per week (£12.75 per hour). This vacancy is for 24 and 36 hours per week. Shift working, 24/7 covering 9am to 9pm; 9pm to 9am Monday to Sunday.
Are you looking for a new and exciting alternative career path within the Health & Justice care sector? The role of Flexible Administrator/Crisis Worker is critical in providing victims of sexual assault with the dedicated support and care required. Acting as the advocate for patients who attend the centre, you will empower service users to feel in control and be able to support them during the forensic process and administration to manage patient care pathways and day‑to‑day service delivery.
Driven by our values “Be Kind” and “Do the Right Thing”, Mountain Healthcare provides holistic and trauma‑informed care that improves the immediate and long‑term health outcomes of patients across the criminal justice system. We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances. Because of the nature of the Sexual Offence Examiner, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e.
Company Benefits
- Enhanced sickness pay scheme
- Enhanced maternity pay after 1 year’s service
- Enhanced neonatal/adoption pay after 1 year’s service
- Well‑being programme
- Advanced rota planning for better work‑life balance
- 6 weeks annual leave
- Pension scheme
- Life assurance
- Apprenticeships
- Employee assistant programme
- Long service/Team of the month awards
- A range of accredited and CPD training courses and masterclasses
- Funding for higher education courses after 1 year’s service
Person Specification
Essential
- Good IT skills.
- Experience working in a supportive or customer‑focused environment.
- Knowledge and understanding of safeguarding children and adults.
- Knowledge and understanding of confidentiality.
- Experience completing administrative duties.
- Supporting vulnerable people.
- Because of the nature of the Sexual Offence Examiner, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e.
- Whilst the position may be based from one location, additional travel may be a requirement across SARC’s, therefore a UK driving licence and access to a vehicle are required.
- Advanced DBS and level 2 police vetting required.
Desirable
- Experience of working with individuals who may have complex needs.
- Experience of working with individuals who have experienced sexual assault or violence.
- Experience of creating and utilising resources and using distraction techniques.
- Project development and outreach.
- Training and presentation skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission to the Disclosure and Barring Service to check for any previous criminal convictions.
Employer Details
Employer name: Mountain Healthcare Ltd
Address: Sheffield, S12 4PQ
Flexible Administrator/Crisis Worker- South Yorks-24/36 Hours in Sheffield employer: Mountain Healthcare
Contact Detail:
Mountain Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Flexible Administrator/Crisis Worker- South Yorks-24/36 Hours in Sheffield
✨Tip Number 1
Network like a pro! Reach out to people in the health and justice care sector, especially those connected to Mountain Healthcare. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Prepare for the unexpected! In roles like the Flexible Administrator/Crisis Worker, you’ll face unique challenges. Think about scenarios you might encounter and how you’d handle them. This will show your potential employers that you’re ready for anything!
✨Tip Number 3
Show your passion! When you get the chance to speak with someone from Mountain Healthcare, let your enthusiasm for supporting vulnerable individuals shine through. Share why this role matters to you and how you align with their values of kindness and doing the right thing.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Mountain Healthcare team and making a difference in the lives of service users.
We think you need these skills to ace Flexible Administrator/Crisis Worker- South Yorks-24/36 Hours in Sheffield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Flexible Administrator/Crisis Worker. We want to see how you can be a key player in supporting service users and working within our SARC team.
Showcase Your IT Skills: Since good IT skills are essential for this role, don’t forget to mention any relevant software or systems you’re familiar with. We love seeing candidates who can confidently navigate technology to support our service users.
Highlight Your Support Experience: If you've worked in a supportive or customer-focused environment before, make sure to share those experiences. We value your ability to assist vulnerable individuals and advocate for their needs during their time at the centre.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Mountain Healthcare
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Flexible Administrator/Crisis Worker. Familiarise yourself with the key tasks like supporting service users and liaising with agencies. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Empathy
Given the sensitive nature of the work, it's crucial to convey your ability to support vulnerable individuals. Prepare examples from your past experiences where you've shown empathy and understanding, especially in challenging situations. This will highlight your suitability for the role.
✨Brush Up on Your IT Skills
Since good IT skills are essential for this position, be ready to discuss your experience with administrative tasks and any relevant software. If you have specific examples of how you've used technology to improve processes or support clients, share those during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how they implement their values of kindness and doing the right thing. This shows that you're not just interested in the job, but also in the company culture.
