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- Tasks: Be the first point of contact for service users and support them through their journey.
- Company: Join Mountain Healthcare, a leader in clinical forensic healthcare services.
- Benefits: Enjoy competitive pay, enhanced leave, and professional development opportunities.
- Why this job: Make a real difference in the lives of victims while gaining valuable experience.
- Qualifications: Good IT skills and experience in supportive roles are essential.
- Other info: Flexible hours with a focus on work-life balance and career growth.
The predicted salary is between 11 - 14 £ per hour.
Location: The CASA Suite SARC, Humberside
Additional Locations: South Yorkshire SARC; North Yorkshire SARC; West Yorkshire SARC
Main duties of the job
Key Responsibilities Will Include:
- 1st point of contact for service users.
- Administration and support process of a service user and their family visiting the centre, including preparing the patient and assisting in the collection of forensic evidence.
- Support the SARC Manager with day to day running of the centre.
- Ensuring that a high standard of DNA anticontamination is maintained between forensic cases (cleaning).
- Assisting patients and liaising with other agencies regarding the management of the service user pathway.
- Assisting with preparation, service user support and acting as an advocate during their time at the SARC.
- Liaise closely with wider stakeholders such as Police, NHSE, ISVA and Social services.
- Be a key player within the SARC team and wider company network.
About Us
Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK. A premier partner of NHS England and the police, our provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice.
Details
- Date posted: 30 January 2026
- Salary: £12.75 an hour (pro rata based on 42 hours per week).
- This vacancy is for 18 hours per week.
- Shift: 3pm to 9pm, Tuesday, Wednesday, Thursday.
- Contract: Permanent
- Working pattern: Part-time
- Reference number: oc-1769772747-YOPT2
- Job locations: Hessle, HU4 6RD
Are you looking for a new and exciting alternative career path within the Health & Justice care sector?
This is the perfect opportunity for a compassionate person to join a growing, innovative and market-leading service provider within Sexual Assault Referral Centres (SARC). The role of Flexible Administrator/Crisis Worker is critical in providing victims of sexual assault with the dedicated support and care required. Acting as the advocate for patients who attend the centre, you will empower service users to feel in control and be able to support during the forensic process and administration to manage patient care pathways and day to day service delivery.
Driven by our values Be Kind and Do the Right Thing, Mountain Healthcare provides holistic and trauma-informed care that improves health outcomes for patients across the criminal justice system. Through innovative technologies and strategic partnerships, our expert clinicians ensure equal, effective and efficient services to all our patients and always put their health, safety and rights first. Join the Best Provider, Make the Greatest Difference.
Clinical forensic healthcare is a rapidly growing career path as demand for specialist services has increased. We offer staff training and development opportunities such as the Forensic Practitioner Gateway, CPD courses, and access to events across the health and justice sector.
DE&I: Mountain Healthcare aims to promote equality, diversity and inclusion, and we welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.
Company Benefits
- Enhanced sickness pay scheme
- Enhanced Maternity Pay after 1 year's service
- Enhanced Neonatal/Adoption Pay after 1 year's service
- Well-being programme
- Advanced rota planning for better work-life balance
- 6 weeks annual leave
- Pension Scheme
- Life Assurance
- Apprenticeships
- Employee Assistant Programme
- Long Service/Team of the Month Awards
- A range of accredited CPD training and masterclasses
- Funding for higher education courses after one year's service
Person Specification
Essential
- Good IT skills.
- Experience working in a supportive or customer-focused environment.
- Knowledge and understanding of Safeguarding Children and Adults
- Knowledge and understanding of Confidentiality
- Experience completing administrative duties.
- Supporting vulnerable people.
- Because of the nature of the Sexual Offence Examiner, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e.
- UK driving licence and access to a vehicle; travel may be required across SARCs.
- Advanced DBS and level 2 Police vetting will be required
Desirable
- Experience of working with individuals who may have complex needs
- Experience of working with individuals who have experienced sexual assault/ violence
- Experience of creating and utilizing resources and use of distraction techniques
- Project development and outreach
- Training and presentation skills
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure submission.
Employer details
Employer name: Mountain Healthcare Ltd
Address: Hessle, Hessle, HU4 6RD
Employer's website: https://www.mountainhealthcare.co.uk/
Flexible Administrator/Crisis Worker- Humberside - 18 Hours in Hessle employer: Mountain Healthcare
Contact Detail:
Mountain Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Flexible Administrator/Crisis Worker- Humberside - 18 Hours in Hessle
✨Tip Number 1
Network like a pro! Reach out to people in the health and justice sector, especially those connected to SARCs. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching Mountain Healthcare and its values. Show us you understand our mission to provide compassionate care and how you can contribute to that goal.
✨Tip Number 3
Practice your responses to common interview questions, especially around supporting vulnerable individuals. We want to see your empathy and problem-solving skills shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Flexible Administrator/Crisis Worker- Humberside - 18 Hours in Hessle
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Flexible Administrator/Crisis Worker role. Highlight your relevant experience in supportive environments and any knowledge of safeguarding, as these are key for us.
Show Your Compassion: In your application, let your empathy shine through! We’re looking for someone who can advocate for service users, so share any experiences that demonstrate your ability to support vulnerable individuals.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your information well, making it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: Don’t forget to submit your application via our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Mountain Healthcare.
How to prepare for a job interview at Mountain Healthcare
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Flexible Administrator/Crisis Worker. Familiarise yourself with the key duties like supporting service users and liaising with agencies. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Compassion
This role requires a compassionate approach, so be prepared to share examples from your past experiences where you've supported vulnerable individuals. Highlight your ability to empathise and advocate for others, as this aligns perfectly with the values of Mountain Healthcare.
✨Brush Up on Relevant Skills
Make sure you can confidently discuss your IT skills and any administrative experience you have. Be ready to explain how you've used these skills in previous roles, especially in customer-focused environments. This will reassure the interviewers that you can handle the administrative aspects of the job effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how they support staff wellbeing. This shows that you're not just interested in the job, but also in being part of a supportive work environment.
