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- Tasks: Support individuals affected by sexual assault, coordinating with professionals for forensic examinations.
- Company: Mountain Healthcare is a leading provider of clinical forensic healthcare in the UK.
- Benefits: Enjoy flexible hours, six weeks' leave, well-being programs, and funding for higher education.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Minimum of 3 GCSEs at grade C or above; customer service experience required.
- Other info: Part-time roles available, especially for Out of Hours shifts on weekends.
Are you looking for a new and exciting career within the forensic care sector? Would you like to work for an innovative, market-leading organization? This is a perfect opportunity for a compassionate individual eager to help others during their greatest need. Mountain Healthcare provides holistic support and forensic services nationwide. We are seeking Emergency Call Handlers for our 24/7 contact centre in Braintree. The role primarily involves supporting individuals affected by sexual assault and rape, collaborating with professionals such as police and social services to arrange forensic examinations at our Sexual Assault Referral Centres.
The ideal candidate must be able to multitask and perform well under pressure. This is a busy role, where no two days are alike. IT skills and customer service experience are essential. We are hiring part-time, with hours ranging from 20 to 30 per week. Currently, we are particularly looking for Out of Hours (OOH) call handlers working weekends, including days, evenings, and nights. This role suits candidates with excellent telephone and customer service skills, an understanding of telephone triage, and previous call handling experience.
Please note: All successful applicants will undergo pre-employment checks, including an Enhanced DBS, two references, and police vetting (NVVP Level 2).
Essential Skills- Excellent telephone manner
- Strong social skills from public interaction experience
- Customer service skills
- Understanding of call handling and triage roles
- Effective verbal and written communication
- Engagement and listening skills
- Results-oriented with good interpersonal skills
- IT literacy
- Ability to handle sensitive and confidential information
- Ability to work under pressure
- Knowledge of health and safety issues
- Prioritization skills and meeting performance targets
- Team player mentality
- Sensitivity to individual and group needs
- Task prioritization and managing conflicting demands
- Professional credibility and relationship-building skills
- Self-motivation and initiative
- Stress management and decision-making abilities
- Professional and mature approach
- Flexibility regarding location and hours
- Minimum of 3 GCSEs at grade C or above or equivalent
- willingness to undertake further skills training
- Understanding of equality and diversity issues
Founded by passionate clinicians, Mountain Healthcare leads in clinical forensic healthcare in the UK. As a partner of NHS England and the police, our services include SARCs, police custodial healthcare, secure estate healthcare, and clinical advice. Our values, Be Kind and Do the Right Thing, underpin our trauma-informed, patient-centered care, aiming to improve health outcomes across the criminal justice system. We leverage innovative technology and partnerships to ensure equitable, effective, and safe services, prioritizing patient rights and safety.
Clinical forensic healthcare is a rapidly expanding field. At Mountain Healthcare, we invest in our staff through comprehensive training, professional development, and sector events, including our unique Forensic Practitioner Gateway and accredited CPD courses.
We are committed to promoting equality, diversity, and inclusion, valuing the differences individuals bring to our workplace. We welcome applications from all backgrounds, regardless of age, disability, gender, race, religion, sexuality, or personal circumstances.
Benefits- Enhanced sickness, maternity, neonatal, and adoption pay
- Well-being programs
- Flexible rota planning for work-life balance
- Six weeks' annual leave
- Pension scheme
- Bonus scheme
- Life assurance
- Apprenticeships and training courses
- Employee assistance program
- Recognition awards
- Funding for higher education after one year
Emergency Call Handler -PT employer: Mountain Healthcare
Contact Detail:
Mountain Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Call Handler -PT
✨Tip Number 1
Familiarise yourself with the specific challenges faced by individuals affected by sexual assault and rape. Understanding the emotional and psychological aspects of these situations will help you demonstrate empathy and compassion during your interactions.
✨Tip Number 2
Practice your telephone communication skills, especially in high-pressure scenarios. Role-playing different call scenarios with a friend can help you become more comfortable and effective in handling sensitive calls.
✨Tip Number 3
Research Mountain Healthcare's values and mission. Being able to articulate how your personal values align with theirs during an interview can set you apart as a candidate who truly understands and supports their ethos.
✨Tip Number 4
Network with professionals in the forensic care sector. Attend relevant workshops or online events to connect with others in the field, which can provide insights and potentially lead to referrals for the Emergency Call Handler position.
We think you need these skills to ace Emergency Call Handler -PT
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Emergency Call Handler. Familiarise yourself with the skills required, such as multitasking, effective communication, and handling sensitive information.
Tailor Your CV: Highlight your relevant experience in customer service and call handling. Emphasise any IT skills and your ability to work under pressure. Make sure your CV reflects your understanding of the role and the values of Mountain Healthcare.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your commitment to providing compassionate care. Mention specific experiences that demonstrate your suitability for the role and align with the company's values.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Mountain Healthcare
✨Show Your Compassion
As an Emergency Call Handler, empathy is key. Be prepared to discuss your understanding of the sensitive nature of the role and share any relevant experiences that demonstrate your compassion and ability to support individuals in distress.
✨Demonstrate Multitasking Skills
This role requires juggling multiple tasks under pressure. During the interview, highlight examples from your past where you successfully managed conflicting demands or worked in a fast-paced environment.
✨Highlight Your IT and Customer Service Experience
Since strong IT skills and customer service experience are essential, be ready to talk about your proficiency with technology and any previous roles where you provided excellent customer service, especially over the phone.
✨Prepare for Scenario-Based Questions
Expect questions that assess your decision-making and stress management abilities. Think of scenarios where you had to make quick decisions or handle sensitive information, and be ready to explain your thought process.
