At a Glance
- Tasks: Lead quality management and audits to enhance healthcare standards.
- Company: Join Mountain Healthcare, a leader in forensic healthcare services.
- Benefits: Competitive salary with growth potential, flexible working, and impactful work.
- Other info: Work in a supportive, values-driven environment with career advancement opportunities.
- Why this job: Make a real difference in patient outcomes and quality of care.
- Qualifications: Experience with ISO 15189 and strong audit skills required.
The predicted salary is between 40000 - 40000 £ per year.
Location: Sussex SARC. Additional Locations: Kent SARC, TV SARCs, Surrey SARC.
Full time: 40 Hours per week, As needed 40 hours per week. 2 days home working a week max. On site presence essential.
Salary: £40,000 per annum, rising to £53,000 once passing probation.
Join one of the UK’s leading providers of forensic healthcare and make a measurable impact on quality, safety and patient outcomes. At Mountain Healthcare, we deliver critical services across Sexual Assault Referral Centres (SARCs), custody suites and secure environments, working in partnership with the NHS and Police. We are now seeking an ISO 15189 Quality Manager & Auditor to drive clinical quality, strengthen governance and embed a culture of continuous improvement across our services.
This is a high-impact role for someone who thrives on raising standards, influencing senior stakeholders and ensuring excellence in regulated healthcare environments.
You will:
- Lead the implementation and ongoing compliance of ISO 15189 standards across clinical and forensic services
- Conduct and manage internal and external audits, ensuring readiness and continuous improvement
- Embed a risk-based quality governance framework, aligning operational delivery with regulatory expectations
- Analyse audit findings, incidents and KPI trends to drive data-led improvements
- Support services to reduce variation, improve turnaround times and strengthen clinical quality
- Act as a subject matter expert on quality management systems (QMS) and audit best practice
- Deliver training and guidance on ISO 15189, audit preparedness and quality processes
- Coach and influence operational and clinical leaders to adopt a “right first time” quality culture
- Contribute to organisational learning through effective risk management and incident reporting
You will work closely with the Director of Governance and Quality, playing a key role in ensuring our services consistently meet the highest clinical and regulatory standards.
We are looking for a quality professional with strong audit capability and experience operating in regulated healthcare environments.
Essential:
- Proven experience working with ISO 15189 or equivalent quality standards
- Strong background in clinical audit, compliance and quality management systems
- Experience within healthcare, forensic, laboratory or regulated environments
- Ability to interpret data and translate insights into practical service improvements
- Experience influencing stakeholders and driving change across multiple sites
- Excellent communication skills with the ability to train, coach and challenge constructively
- Mentorship experience
- Audit course
- A full UK Driving Licence and access to a vehicle as travel is essential.
Desirable:
- Lead Auditor qualification or equivalent
- Experience within SARCs, custody healthcare or justice settings
- Knowledge and experience of CQC standards and wider healthcare regulation
Why Join Mountain Healthcare
- Be part of a national leader in forensic healthcare delivering critical services 24/7
- Work within a values-led organisation built on Being Kind and Doing the Right Thing
- Play a key role in shaping quality, governance and clinical excellence at scale
- Join a growing organisation within the RCI Group, combining specialist expertise with national impact
Additional Information
This role is subject to:
- Enhanced DBS check
- Strict confidentiality and data protection requirements
- Compliance with safeguarding, infection control and health & safety standards
ISO15189 Quality Manager & Auditor in Crawley employer: Mountain Healthcare
At Mountain Healthcare, we pride ourselves on being a leading provider of forensic healthcare, dedicated to making a meaningful impact on quality and patient outcomes. Our supportive work culture fosters continuous improvement and professional growth, with opportunities for mentorship and training in a values-led environment. With flexible working arrangements and a commitment to excellence, we empower our employees to thrive while delivering critical services across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land ISO15189 Quality Manager & Auditor in Crawley
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Mountain Healthcare.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Mountain Healthcare.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Mountain Healthcare, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace ISO15189 Quality Manager & Auditor in Crawley
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Mountain Healthcare.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Mountain Healthcare.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Mountain Healthcare. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Mountain Healthcare. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Mountain Healthcare
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Mountain Healthcare’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
