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- Tasks: Provide compassionate support to individuals affected by sexual assault in a 24/7 contact centre.
- Company: Leading healthcare provider in the UK with a focus on trauma-informed care.
- Benefits: Flexible contracts from 16 to 40 hours, supportive work environment, and training opportunities.
- Why this job: Make a real difference in people's lives while working alongside dedicated professionals.
- Qualifications: Excellent telephone and customer service skills, ability to multitask under pressure.
- Other info: Join a team that values compassion and resilience in a dynamic healthcare setting.
The predicted salary is between 24000 - 36000 £ per year.
A leading healthcare provider in the UK is seeking an Emergency Call Handler for their 24/7 contact centre in Braintree. The role involves providing compassionate support to individuals affected by sexual assault while working closely with professionals such as Police and Social Services.
Ideal candidates must possess:
- Excellent telephone and customer service skills
- The ability to multitask
- Experience in managing high-pressure situations
Various contracts ranging from 16 to 40 hours per week are available.
Trauma-Informed Emergency Call Handler, 24/7 Support in Braintree employer: Mountain Healthcare
Contact Detail:
Mountain Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trauma-Informed Emergency Call Handler, 24/7 Support in Braintree
✨Tip Number 1
Make sure to research the healthcare provider before your interview. Knowing their values and mission will help you connect your experience with what they stand for, especially in trauma-informed care.
✨Tip Number 2
Practice your telephone skills! Since this role is all about handling calls, try role-playing with a friend or family member. This will help you feel more confident when dealing with high-pressure situations.
✨Tip Number 3
Showcase your multitasking abilities during the interview. Think of examples where you've successfully juggled multiple tasks, especially in stressful environments. This will demonstrate that you're ready for the demands of the job.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles like this one. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Trauma-Informed Emergency Call Handler, 24/7 Support in Braintree
Some tips for your application 🫡
Show Your Compassion: When writing your application, make sure to highlight your ability to provide compassionate support. Use examples from your past experiences that demonstrate your empathy and understanding, especially in high-pressure situations.
Tailor Your Skills: We want to see how your skills match the role! Be specific about your telephone and customer service skills. Mention any relevant experience you have in emergency call handling or similar roles to show us you're the right fit.
Keep It Clear and Concise: In a role like this, clarity is key. Make sure your application is easy to read and straight to the point. Avoid jargon and keep your sentences short to ensure we can quickly grasp your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you’ll ensure your application gets to us without any hiccups. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Mountain Healthcare
✨Understand the Role
Make sure you thoroughly read the job description and understand what being a Trauma-Informed Emergency Call Handler entails. Familiarise yourself with the key responsibilities, especially how to provide compassionate support and work with professionals like Police and Social Services.
✨Showcase Your Skills
Prepare examples that highlight your telephone and customer service skills. Think of situations where you've successfully managed high-pressure scenarios or multitasked effectively. This will demonstrate your ability to handle the demands of the role.
✨Practice Empathy
Since this role involves supporting individuals affected by trauma, practice conveying empathy during your responses. You might want to role-play with a friend or family member to get comfortable with expressing compassion and understanding in your tone and language.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the training process for new hires or how the team collaborates with external agencies. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
