At a Glance
- Tasks: Support vulnerable individuals by managing records and coordinating appointments with empathy.
- Company: Mountain Healthcare, dedicated to providing compassionate care and support.
- Benefits: Flexible zero hours contract with competitive pay and full training provided.
- Other info: Join a supportive team with ongoing development opportunities in a dynamic environment.
- Why this job: Make a real difference in people's lives during their most challenging moments.
- Qualifications: GCSEs in English and Maths, plus admin experience and strong organisational skills.
The predicted salary is between 15.85 - 15.85 £ per hour.
Make a difference where it matters most. At Mountain Healthcare, we provide specialist healthcare and forensic services to some of the most vulnerable people in society. Our dedicated teams deliver expert medical care, forensic examinations and compassionate support to individuals who have experienced sexual assault or abuse, ensuring dignity, safety and the highest standards of care.
We are looking for a detail-driven, organised and compassionate individual to join our Sexual Assault Referral Centre (SARC) as an Adult & Paediatric Administrator / Crisis Worker. This is primarily an administrative role, keeping our service running smoothly behind the scenes while also providing vital support to patients and families during sensitive moments. You will handle records, coordinate appointments, manage calls and liaise with partner agencies, all while protecting confidentiality and demonstrating empathy. You will also be trained to assist during patient visits, helping them feel informed, reassured and supported.
- Manage patient records and administrative processes in line with data protection and safeguarding standards
- Handle incoming calls, emails and referrals with professionalism and empathy
- Coordinate appointments and liaise with police, medical staff and partner agencies
- Order and manage stock and equipment to ensure smooth service delivery
- Support ISO 15189 and UKAS accreditation processes through accurate record keeping
- Provide a welcoming environment for patients and families, assisting clinicians during examinations when required
You will join a supportive, highly skilled team where no two days are the same. We offer full training including safeguarding, basic life support and specialist forensic awareness, plus ongoing development opportunities. This is a 24/7 service with on-call responsibilities requiring arrival at the SARC or designated site within agreed timeframes.
Location: Grange Park SARC, Staffordshire. Bank - Zero Hours. Retainer rates are £30.56 (per 8 hour shift) from 09:00 Monday through to 08:59 Saturday and £40.24 from 09:00 Saturday through to 08:59 Monday. The attendance payment is £15.85 per hour for a minimum of 3 hours per case. The SARC is open 365 days a year 24 hours a day and is covered using three x 8 hour shifts, 9am-5pm, 5pm-1am and 1am-9am.
Essential:
- GCSE English and Maths at Grade C/4 or equivalent
- Minimum 12 months’ experience in an administrative role
- Knowledge of the health, police or public sector environment
- Strong organisational skills and ability to work in a multi-agency setting
- Good interpersonal skills
- IT literate with experience using Word, Excel and Teams
- Understanding of safeguarding
Desirable:
- Educated to A – Level / NVQ 3
- Experience working with children or young people, either directly or with partner services
- Understanding of Safeguarding
- Experience of working with vulnerable children and adults.
Adult & Paediatric Administrator/Crisis Worker- Staffs (Bank) employer: Mountain Healthcare
At Mountain Healthcare, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the lives of vulnerable individuals. Our supportive work culture fosters professional growth through comprehensive training and development opportunities, ensuring that our staff are equipped to provide the highest standards of care. Located in Staffordshire, our Sexual Assault Referral Centre offers a unique chance to contribute to vital services while working alongside a compassionate team committed to dignity and safety for all.
StudySmarter Expert Advice🤫
We think this is how you could land Adult & Paediatric Administrator/Crisis Worker- Staffs (Bank)
✨Get Involved in Community Events
Dive headfirst into community events and social work fairs in your area. These are great opportunities to connect with potential employers like Mountain Healthcare, grab some insider info, and showcase your passion for social work. Plus, meeting people face-to-face can really make you stand out!
✨Join Social Work Networks
Tap into social work networks and online communities, like local charities and organisations. Engaging in discussions or volunteering can help you build a strong reputation and could lead to part-time roles just like the one at Mountain Healthcare. The connections you make could be the key to landing your next opportunity!
✨Make Your Passion Shine
When approaching part-time roles, be sure to highlight your passion for social issues in conversations and informal chats. Bring your experiences to life through storytelling – this can resonate well with organisations looking for someone who genuinely cares about making a difference!
✨Keep an Eye on Local Job Boards
Part-time roles in social work might not always be advertised in the usual places. Keep checking local job boards or community centres for openings, and don't hesitate to apply directly through Mountain Healthcare's website – we love seeing proactive candidates who take the initiative!
We think you need these skills to ace Adult & Paediatric Administrator/Crisis Worker- Staffs (Bank)
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let your passion for social work shine through. Talk about why you're drawn to this field and how you've been involved in community service or support roles. We want to see your commitment and the heart you bring to the table!
Highlight Relevant Experience:Make sure to spotlight any hands-on experience you have! Whether it's internships, volunteering, or relevant coursework, detail how your past experiences relate to the role at Mountain Healthcare. We love seeing candidates who have practical skills and a real understanding of social issues.
Certificates and Training Matter:If you've got any relevant certifications or training specific to social work (like safeguarding training or counselling qualifications), don’t forget to include these in your CV! These details can set you apart and show us you’re serious about your professional development.
Be Flexible with Your Availability:Since this is a part-time role, explain your availability clearly in your application. Let us know when you can start and how many hours you’re looking to work. Being upfront about your schedule will help us see how you fit into the team at Mountain Healthcare.
How to prepare for a job interview at Mountain Healthcare
✨Show Your Passion for Helping Others
In social work, it's all about your commitment to making a difference. Be ready to share specific experiences that highlight your passion for helping others, whether that's through volunteering, placements, or personal stories. We want to see that genuine drive during your chat with Mountain Healthcare.
✨Know Your Social Work Theories
You might be quizzed on social work theories or models that inform your practice, like the person-in-environment approach. Brush up on these concepts and be prepared to discuss how you'd apply them in a practical setting. This could be a game changer in your interview for a Adult & Paediatric Administrator/Crisis Worker- Staffs (Bank) at Mountain Healthcare.
✨Flexibility and Availability are Key
As you're going for a part-time role, highlight your flexibility and how it would fit with the organisation's needs. Have examples ready that demonstrate your availability for various shifts or urgent situations—that's just gold for a social work role.
✨Prepare for a Situation-Based Discussion
Expect scenario-based questions where you'll need to demonstrate how you'd handle specific situations with clients or stakeholders. Think of a couple of real-life scenarios you've encountered and articulate your thought process. This will show Mountain Healthcare that you're ready to hit the ground running in the Adult & Paediatric Administrator/Crisis Worker- Staffs (Bank) role.
