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- Tasks: Support victims of sexual assault with compassionate care and coordination during their journey.
- Company: Join Mountain Healthcare, a leader in patient-centred forensic services.
- Benefits: Enjoy enhanced pay, generous leave, and funding for further education.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience in supportive roles and a commitment to confidentiality required.
- Other info: Flexible shifts available across various locations in the South East.
Reporting to the SARC Manager, the SARC Patient Crisis Worker (SPCW) will play a vital role in coordinating various aspects of SARC activities. The SPCW will undergo training to fulfil the responsibilities of the role, which includes providing support for the Forensic Examination Service at the Sexual Assault Referral Centre (SARC).
Main duties of the job
- The SPCW will provide telephone information and support to patients and their families.
- Manage the administration and coordination of visits by adults, children and families, including supporting the patient on their journey through the examination and assisting with the use of the colposcope during the examination procedure.
- Deliver advocacy support to patients and their families, ensuring a compassionate and patient-centred approach while maintaining high standards through anti‑contamination processes and measures.
- Work closely with the SARC Manager to recruit and train zero‑hour SPCW.
- Support outreach programmes to raise awareness of SARC services.
- Assist in achieving and maintaining UKAS accreditation for the service.
- Support the implementation and ongoing delivery of ISO 15189 and the FSR Code of Practice.
These activities include:
- Training and competency assessing new SPCW in forensic cleaning.
- Booking forensic consumables ensuring acceptance testing and inventory management is complete.
- Assisting with DNA environmental monitoring where applicable.
- Auditing anti‑contamination processes.
- Understanding contamination risks associated with the activities undertaken as part of their role.
About us
Founded by passionate clinicians on a mission to provide expert patient‑centred services, Mountain Healthcare leads the clinical forensic healthcare provision sector in the UK. A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice.
Job responsibilities
Location: Beech House SARC, Kent (additional locations throughout the South East)
Shift rates: Monday‑Thursday £45.84 (20:00 to 08:00 – Friday night finishing at 09:00); Friday £49.66. Saturday & Sunday: 09:00–17:00; 17:00–01:00; 01:00–09:00 – £40.24. Hourly rate for attendance over 3 hours: £15.85. Bank: Monday to Sunday, 24‑hour/365/366 days per year. Shift pattern: 8:00‑20:00, 20:00‑08:00 (12 hrs) Mon‑Fri; 9‑17, 17‑01, 01‑09 Sat‑Sun. On‑call hours include nights, weekends and bank holidays.
Are you looking for a new and exciting alternative career path within the Health & Justice care sector? This is the perfect opportunity for a compassionate person to join a growing, innovative and market‑leading provider within Sexual Assault Referral Centres (SARC). The role of Patient Crisis Worker is critical in providing victims of sexual assault with the dedicated support and care required. Acting as the advocate for patients who attend the centre, you will empower service users to feel in control and be able to support them during the forensic process and administration to manage patient care pathways and day‑to‑day service delivery.
The SPCW will also oversee the continued support of patients following their initial visit to the SARC, conducting follow‑up calls, regular check‑ins, and coordinating onward referrals, such as housing support, as part of a six‑week patient case management programme. The SPCW will offer sensitive and non‑judgemental support, empowering service users to regain control, rebuild their self‑esteem, and progress positively in their recovery journey.
Company benefits
- Enhanced sickness pay scheme
- Enhanced Maternity Pay after 1 year’s service
- Enhanced Neonatal/Adoption Pay after 1 year’s service
- Advanced rota planning for better work‑life balance
- 6 weeks annual leave
- Pension Scheme
- Life Assurance
- Employee Assistant Programme
- Long Service/Team of the Month Awards
- A range of accredited and CPD training courses and masterclasses
- Funding for higher education courses after one year’s service
Person Specification
- Experience working in a supportive or customer‑focused environment.
- Knowledge and understanding of confidentiality.
- Because of the nature of the Sexual Offence Examiner, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e.
- Whilst the position may be based from one location, additional travel may be a requirement of the role across SARC's, therefore a UK driving licence is required for this role and access to a vehicle.
- Advanced DBS and level 2 Police vetting will be required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
SARC Patient Crisis Worker - 0hrs Kent in West Malling employer: Mountain Healthcare Ltd
Contact Detail:
Mountain Healthcare Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SARC Patient Crisis Worker - 0hrs Kent in West Malling
✨Tip Number 1
Network like a pro! Reach out to people in the health and justice care sector, especially those connected to SARCs. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to patient support and crisis management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show your passion for patient-centred care during interviews. Share personal stories or experiences that highlight your compassion and commitment to helping others, especially in sensitive situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, tailored just for you.
We think you need these skills to ace SARC Patient Crisis Worker - 0hrs Kent in West Malling
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of SARC Patient Crisis Worker. We want to see how you can bring your unique strengths to our compassionate team!
Showcase Your Compassion: This role is all about providing support to those in need, so don’t hold back on sharing any relevant experiences that demonstrate your empathy and understanding. We’re looking for genuine passion for helping others!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. Remember, less is often more!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. Let’s get started on this journey together!
How to prepare for a job interview at Mountain Healthcare Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a SARC Patient Crisis Worker. Familiarise yourself with the key duties like providing support during forensic examinations and managing patient care pathways. This will help you demonstrate your knowledge and passion for the role.
✨Showcase Your Compassionate Side
This role requires a sensitive and non-judgemental approach. Prepare examples from your past experiences where you've shown empathy and support to others, especially in challenging situations. Highlighting your ability to connect with patients will set you apart.
✨Understand the Importance of Confidentiality
Given the nature of the work, confidentiality is crucial. Be ready to discuss how you would handle sensitive information and maintain privacy for patients. This shows that you take the ethical aspects of the role seriously.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the SARC's operations, training opportunities, or team dynamics. This not only shows your interest but also helps you gauge if the environment aligns with your values.