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- Tasks: Provide vital support to victims of sexual assault and assist in administrative processes.
- Company: Join a leading organisation dedicated to helping those in need.
- Benefits: Enjoy enhanced pay, generous leave, and professional development opportunities.
- Why this job: Make a real difference in people's lives during their most challenging times.
- Qualifications: Experience with vulnerable individuals and strong admin skills required.
- Other info: Empowering role with a focus on equality and diversity.
The predicted salary is between 26591 - 26591 £ per year.
This is a Part-Time vacancy of 24 hours per week, 9am-5pm Wednesday, Thursday, Friday.
Salary: £26,591.40 pro Rata based on 40 hours FTE
Hourly Rate: £12.75 per hour
Main duties of the job:
- Providing telephone information and support.
- Assisting in the administration and management process of an adult or child and their family visiting the centre, including preparing the patient and assisting in the collecting of forensic evidence.
- Supporting use of the colposcope and medical care, providing advocacy support for the patient and/or family, and ensuring a patient-centered service.
- Ensuring that a high standard of DNA decontamination is maintained between forensic cases (cleaning).
- Assisting patients and liaising with other agencies regarding the management of historic cases.
About us:
This is the perfect opportunity for a compassionate person with a desire to help others at the greatest time of need. The role of Administrator/Crisis Worker is critical in providing victims of sexual assault with the dedicated support and care required. Acting as the advocate for patients who attend the Centre, you will empower them to feel in control and where applicable, support them during the forensic examination process.
Job responsibilities:
Mountain Healthcare are a specialist business already providing similar services to 20 other SARCs in locations across the UK. This will be a dual role with both Administrator and Crisis Worker responsibilities.
Please note, all successful candidates will be subject to pre-employment checks including an Enhanced DBS check, two satisfactory references, and Police vetting NVVP Level 2 checks. Whilst the position may be based from one location, additional travel may be required, therefore a UK driving license is required for this role.
Because of the nature of this role, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e. We welcome applications for this Administrator/Crisis Worker role from candidates with experience in care, social care, healthcare, and administration.
DE&I: Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace. We uphold these principles in our organisational values and behaviours towards each other and our patients. We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.
Company benefits:
- Enhanced sickness pay scheme
- Enhanced Maternity Pay after 1 year's service
- Enhanced Neonatal/Adoption Pay after 1 year's service
- Advanced rota planning for better work-life balance
- 6 weeks annual leave
- Pension Scheme
- Life Assurance
- Employee Assistant Programme
- Long Service/Team of the Month Awards
- A range of accredited and CPD training courses and masterclasses
- Funding for higher education courses after one year's service
Person Specification:
- Experience of working with vulnerable adults and children.
- Knowledge and understanding of safeguarding children and adults.
- Knowledge and understanding confidentiality.
- Work experience within an administration role; including data collection, excel spreadsheets, providing reports and manipulating data will be essential.
- A full UK driving licence, and has access to a car 24/7
- Female only applicants
- IT Literate
- Experience of working with individuals who may have complex needs.
- Experience of working with individuals who have experienced sexual assault/violence.
- Experience of creating and utilising resources and use of distraction techniques.
- Project development and outreach
- Training and presentation skills
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Adult & Paediatric Administrator/Crisis Worker-Telford 24 hrs employer: Mountain Healthcare Ltd
Contact Detail:
Mountain Healthcare Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Adult & Paediatric Administrator/Crisis Worker-Telford 24 hrs
✨Tip Number 1
Get to know the company! Research Mountain Healthcare and their values. When you understand what they stand for, you can tailor your approach during interviews to show how you align with their mission.
✨Tip Number 2
Practice your communication skills. As an Administrator/Crisis Worker, you'll need to provide support and information over the phone. Role-play with a friend or family member to get comfortable with the types of conversations you might have.
✨Tip Number 3
Network like a pro! Connect with professionals in the care sector on LinkedIn or local events. You never know who might have insights or leads on job openings that aren't advertised yet.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Mountain Healthcare.
We think you need these skills to ace Adult & Paediatric Administrator/Crisis Worker-Telford 24 hrs
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We want to see how your background fits with the role of Administrator/Crisis Worker, so don’t hold back on showcasing your passion for helping others!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the team!
Show Your Compassion: This role is all about supporting vulnerable individuals, so let your empathy shine through in your application. Share any relevant experiences that demonstrate your ability to connect with and advocate for those in need.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the easiest way for us to receive your details and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Mountain Healthcare Ltd
✨Know Your Role Inside Out
Make sure you thoroughly understand the responsibilities of the Adult & Paediatric Administrator/Crisis Worker role. Familiarise yourself with the key duties, such as providing support to patients and assisting in forensic processes. This will help you answer questions confidently and demonstrate your genuine interest in the position.
✨Showcase Your Compassion
This role requires a compassionate approach, so be prepared to share examples from your past experiences where you've supported vulnerable individuals. Highlight any relevant work in care or social services, and explain how you can bring that empathy to the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle sensitive situations. Think about how you would respond to various challenges, such as dealing with distressed patients or coordinating with other agencies. Practising these scenarios can help you articulate your thought process during the interview.
✨Understand the Importance of Confidentiality
Given the nature of the role, confidentiality is crucial. Be ready to discuss your understanding of safeguarding and confidentiality protocols. You might want to prepare examples of how you've maintained confidentiality in previous roles, as this will show your commitment to patient care and trust.