At a Glance
- Tasks: Be the first point of contact for service users and support them through their journey.
- Company: Join Mountain Healthcare, a leader in clinical forensic healthcare services.
- Benefits: Enjoy competitive pay, enhanced leave, and professional development opportunities.
- Other info: Flexible shifts with a focus on work-life balance and a commitment to diversity.
- Why this job: Make a real difference in the lives of victims while growing your career in a meaningful field.
- Qualifications: Experience in supportive roles and understanding of safeguarding principles required.
The predicted salary is between 22000 - 28000 € per year.
This vacancy is for 24 hours per week.
Rota Pattern: 12 hour shifts Monday - Sunday 9am-9pm
Main duties of the job
- 1st point of contact for service users.
- Administration and support process of a service user and their family visiting the centre, including preparing the patient and assisting in the collecting of forensic evidence.
- Support the SARC Manager with day-to-day running of the centre.
- Ensuring that a high standard of DNA anticontamination is maintained between forensic cases (cleaning).
- Assisting patients and liaising with other agencies regarding the management of the service user pathway.
- Assisting with preparation, service user support and acting as an advocate during their time at the SARC.
- Liaise closely with wider stakeholders such as Police, NHSE, ISVA and Social services.
- Be a key player within the SARC team and wider company network.
About us
Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK. A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice.
Job responsibilities
Are you looking for a new and exciting alternative career path within the Health & Justice care sector? This is the perfect opportunity for a compassionate person to join a growing, innovative and market-leading service provider within Sexual Assault Referral Centres (SARC). The role of Flexible Administrator/Crisis Worker is critical in providing victims of sexual assault with the dedicated support and care required. Acting as the advocate for patients who attend the centre, you will empower service users to feel in control and be able to support during the forensic process and administration to manage patient care pathways and day to day service delivery.
Driven by our values Be Kind and Do the Right Thing, Mountain Healthcare provides holistic and trauma-informed care that improves the immediate and long-term health outcomes of patients across the criminal justice system. Through innovative technologies and strategic partnerships, our expert clinicians ensure equal, effective and efficient services to all our patients and always put their health, safety and rights first. Join the Best Provider, Make the Greatest Difference.
Clinical forensic healthcare is a rapidly growing career path as demand for specialist critical services has greatly increased in recent years. At Mountain Healthcare, we understand that to provide the highest quality services for our patients and customers, our people must be the best in the field. We are proud to offer unrivalled staff training and development opportunities such as our unique Forensic Practitioner Gateway, our wide range of accredited and Continuing Professional Development (CPD) courses, and access to events across the health and justice sector.
DE&I
Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace. We uphold these principles in our organisational values and behaviours towards each other and our patients. We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.
Company benefits
- Enhanced sickness pay scheme
- Enhanced Maternity Pay after 1 year's service
- Enhanced Neonatal/Adoption Pay after 1 year's service
- Advanced rota planning for better work-life balance
- 6 weeks annual leave
- Pension Scheme
- Life Assurance
- Employee Assistant Programme
- Long Service/Team of the Month Awards
- A range of accredited and CPD training courses and masterclasses
- Funding for higher education courses after one year's service
Person Specification
- Experience working in a supportive or customer focused environment.
- Knowledge and understanding of Safeguarding Children and Adults.
- Knowledge and understanding of Confidentiality.
- Because of the nature of the Sexual Offence Examiner, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e.
- Whilst the position may be based from one location, additional travel may be a requirement of the role across SARCs, therefore a UK driving license is required for this role and access to a vehicle.
- Advanced DBS and level 2 Police vetting will be required.
- Experience of working with individuals who may have complex needs.
- Experience of working with individuals who have experienced sexual assault/violence.
- Experience of creating and utilizing resources and use of distraction techniques.
- Project development and outreach.
- Training and presentation skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Flexible Administrator/Crisis Worker-Penrith, Cumbria 24 Hours employer: Mountain Healthcare Ltd
Mountain Healthcare is an exceptional employer dedicated to providing compassionate, patient-centred care within the Health & Justice sector. With a strong commitment to employee development, we offer extensive training opportunities, including our unique Forensic Practitioner Gateway and access to accredited CPD courses, ensuring that our staff are equipped to make a meaningful impact. Our supportive work culture, enhanced benefits, and focus on equality and diversity create an inclusive environment where employees can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Flexible Administrator/Crisis Worker-Penrith, Cumbria 24 Hours
✨Tip Number 1
Network like a pro! Reach out to people in the health and justice sector, especially those connected to Mountain Healthcare. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by understanding the role inside out. Familiarise yourself with the responsibilities of a Flexible Administrator/Crisis Worker and think about how your experiences align with them. We want to see your passion for patient-centred care!
✨Tip Number 3
Showcase your soft skills! In this role, empathy and communication are key. Be ready to share examples of how you've supported others in challenging situations. We love hearing about your real-life experiences!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Mountain Healthcare. Let's make a difference together!
We think you need these skills to ace Flexible Administrator/Crisis Worker-Penrith, Cumbria 24 Hours
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Flexible Administrator/Crisis Worker role. Highlight your relevant experience and skills that align with the job description, especially your understanding of safeguarding and working with vulnerable individuals.
Showcase Your Compassion:This role is all about supporting service users during a tough time. Use your application to demonstrate your empathy and commitment to providing patient-centred care. Share any experiences where you've made a difference in someone's life.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We want to see your personality shine through, so let your passion for the role come across without unnecessary fluff.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Mountain Healthcare Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Flexible Administrator/Crisis Worker. Familiarise yourself with the key duties mentioned in the job description, such as supporting service users and liaising with various agencies. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Compassion
This position requires a compassionate approach, so be prepared to share examples from your past experiences where you've provided support to individuals in need. Highlight any relevant work with vulnerable populations or in crisis situations, as this will resonate well with the interviewers at Mountain Healthcare.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and how they support their staff. This not only shows your interest but also helps you gauge if the organisation aligns with your values and career goals.
✨Emphasise Teamwork and Collaboration
As a key player within the SARC team, it's essential to highlight your ability to work collaboratively. Share specific examples of how you've successfully worked in teams, especially in high-pressure environments. This will demonstrate that you can contribute positively to the team dynamic at Mountain Healthcare.
