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- Tasks: Be the first point of contact for service users and support their journey at the centre.
- Company: Join Mountain Healthcare, a company committed to equality and diversity.
- Benefits: Enjoy enhanced pay schemes, 6 weeks annual leave, and funding for higher education.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Experience in customer-focused roles and knowledge of safeguarding is essential.
- Other info: Flexible hours with advanced rota planning for a better work-life balance.
The predicted salary is between 29453 - 29453 £ per year.
This vacancy is for 24 - 36 hours per week. Rota Patterns: 12 hour shifts Monday - Sunday 9am-9pm.
Main duties of the job
- 1st point of contact for service users.
- Administration and support process of service users and their family visiting the centre, including preparing the patient and assisting in the collecting of forensic evidence.
- Support the SARC Manager with day to day running of the centre.
- Ensuring that a high standard of DNA anticontamination is maintained between forensic cases (cleaning).
- Assisting patients and liaising with other agencies regarding the management of the service user pathway.
- Assisting with preparation, service user support and acting as an advocate during their time at the SARC.
- Liaise closely with wider stakeholders such as Police, NHSE, ISVA and Social services.
- Be a key player within the SARC team and wider company network.
DE&I
Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace. We uphold these principles in our organisational values and behaviours towards each other and our patients. We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.
Company benefits
- Enhanced sickness pay scheme
- Enhanced Maternity Pay after 1 year's service
- Enhanced Neonatal/Adoption Pay after 1 year's service
- Advanced rota planning for better work-life balance
- 6 weeks annual leave
- Pension Scheme
- Life Assurance
- Employee Assistant Programme
- Long Service/Team of the Month Awards
- A range of accredited and CPD training courses and masterclasses
- Funding for higher education courses after one year's service
Qualifications
- Experience working in a supportive or customer focused environment.
- Knowledge and understanding of Safeguarding Children and Adults.
- Knowledge and understanding of Confidentiality.
- Because of the nature of the Sexual Offence Examiner, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e.
- Whilst the position may be based from one location, additional travel may be a requirement of the role across SARC's, therefore a UK driving license is required for this role and access to a vehicle.
- Advanced DBS and level 2 Police vetting will be required.
- Experience of working with individuals who may have complex needs.
- Experience of working with individuals who have experienced sexual assault/violence.
- Experience of creating and utilizing resources and use of distraction techniques.
- Project development and outreach.
- Training and presentation skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Flexible Administrator/Crisis Worker-Penrith Cumbria 24 -36 Hrs employer: Mountain Healthcare Ltd
Contact Detail:
Mountain Healthcare Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Flexible Administrator/Crisis Worker-Penrith Cumbria 24 -36 Hrs
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Mountain Healthcare. Understanding their values around equality and diversity will help you connect with the team and show that you're a great fit.
✨Tip Number 2
Practice your responses! Think about how your experience aligns with the key responsibilities of the role. Be ready to share specific examples of how you've supported individuals in crisis or worked in a customer-focused environment.
✨Tip Number 3
Don’t forget to ask questions! Prepare some thoughtful questions about the role and the team. This shows your interest and helps you gauge if this is the right place for you.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, so don’t miss out on the chance to join us at Mountain Healthcare. Your next career move could be just a click away!
We think you need these skills to ace Flexible Administrator/Crisis Worker-Penrith Cumbria 24 -36 Hrs
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the role. Highlight your experience in supportive environments and any relevant skills that match the job description. We want to see how you can be a great fit for our team!
Showcase Your Skills: Don’t just list your qualifications; give us examples of how you've used them in real situations. Whether it’s working with vulnerable individuals or liaising with agencies, we love seeing practical applications of your skills.
Be Genuine: Let your personality shine through! We value authenticity, so share your passion for supporting service users and your commitment to equality and diversity. It helps us get to know the real you.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It streamlines the process and ensures your application gets to the right people quickly. We can’t wait to hear from you!
How to prepare for a job interview at Mountain Healthcare Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Flexible Administrator/Crisis Worker. Familiarise yourself with the key duties like being the first point of contact for service users and supporting the SARC Manager. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Experience
Prepare specific examples from your past work that highlight your experience in supportive or customer-focused environments. Think about times when you've worked with individuals who have complex needs or have experienced trauma. Sharing these stories will show that you’re not just qualified but also empathetic and capable.
✨Understand the Importance of Confidentiality
Given the sensitive nature of the role, it’s crucial to convey your understanding of confidentiality and safeguarding principles. Be ready to discuss how you would handle sensitive information and support service users while maintaining their privacy. This will reassure the interviewers that you take these responsibilities seriously.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they promote diversity and inclusion within the workplace. This shows your genuine interest in the company and helps you assess if it’s the right fit for you.