At a Glance
- Tasks: Support victims of sexual assault with care and advocacy while managing administrative duties.
- Company: Join Mountain Healthcare, a leader in clinical forensic healthcare services.
- Benefits: Enjoy 6 weeks annual leave, pension scheme, and extensive training opportunities.
- Other info: Full-time role with a supportive team and excellent career growth potential.
- Why this job: Make a real difference in people's lives during their most challenging times.
- Qualifications: Experience with vulnerable individuals and strong IT skills are essential.
The predicted salary is between 13.45 - 13.45 £ per hour.
Are you looking for a new and exciting alternative career path within the care sector? How would you like to work for an innovative and market-leading organisation? This is the perfect opportunity for a compassionate person with a desire to help others at the greatest time of need.
Main duties of the job:
- Providing telephone information and support.
- Assisting in the administration and management process of an adult or child and their family visiting the centre, including preparing the patient and assisting in the collecting of forensic evidence.
- Supporting use of the colposcope and medical care, providing advocacy support for the patient and/or family, and ensuring a patient-centered service.
- Ensuring that a high standard of DNA decontamination is maintained between forensic cases (cleaning).
- Assisting patients and liaising with other agencies regarding the management of historic cases.
Please note, all successful candidates will be subject to pre-employment checks including an Enhanced DBS check, two satisfactory references, and Police vetting NVVP Level 2 checks. A UK driving license is required for this role.
Because of the nature of this role, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e. We welcome applications from candidates with experience in care, social care, healthcare, and administration.
About us: Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK. A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice.
Job responsibilities:
The role of Administrator/Crisis Worker is critical in providing victims of sexual assault with the dedicated support and care required. Acting as the advocate for patients who attend the Centre, you will empower them to feel in control and where applicable, support them during the forensic examination process.
This will be a dual role with both Administrator and Crisis Worker responsibilities. You will be based at the Horizon SARC, Birmingham. This is a full-time vacancy of 40 hours per week. Salary: £28051.32 per annum based on 40 hours FTE (£13.45 per hour). Shift hours will be 9:00am - 5:00pm, Monday to Friday.
Driven by our values Be Kind and Do the Right Thing, Mountain Healthcare provides holistic and trauma-informed care that improves the immediate and long-term health outcomes of patients across the criminal justice system.
Company benefits:
- 6 weeks annual leave
- Pension Scheme
- Life Assurance
- Employee Assistant Programme
- Enhanced sickness pay scheme
- Enhanced Maternity Pay after 1 year's service
- Enhanced Neonatal/Adoption Pay after 1 year's service
- Up to £500 referral bonus
- Advanced rota planning for better work-life balance
- Long Service/Team of the Month Awards
- A range of accredited and CPD training courses and masterclasses
- Funding for higher education courses after one years' service
Person Specification:
- Experience of working with vulnerable adults and children.
- Knowledge and understanding of safeguarding children and adults.
- Knowledge and understanding confidentiality.
- IT Literate.
- Work experience within an administration role; including data collection, excel spreadsheets, providing reports and manipulating data will be essential.
- Female only applicants.
- Can drive, and has access to a car.
- Experience of working with victims of sexual assault, or in a background in any other related area would be desirable however full training will be provided.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Adult & Paediatric Administrator/Crisis Worker-Birmingham- F/T employer: Mountain Healthcare Ltd
Mountain Healthcare is an exceptional employer, dedicated to providing compassionate care within the Health & Justice sector. With a strong focus on employee development, we offer comprehensive training and opportunities for higher education, ensuring our staff are equipped to make a meaningful impact in the lives of victims of sexual assault. Our supportive work culture, enhanced benefits, and commitment to diversity create an inclusive environment where every team member can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Adult & Paediatric Administrator/Crisis Worker-Birmingham- F/T
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Mountain Healthcare Ltd.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Mountain Healthcare Ltd.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Mountain Healthcare Ltd, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Adult & Paediatric Administrator/Crisis Worker-Birmingham- F/T
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Mountain Healthcare Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Mountain Healthcare Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Mountain Healthcare Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Mountain Healthcare Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Mountain Healthcare Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Mountain Healthcare Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
