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- Tasks: Be the first point of contact for service users and support them through their journey.
- Company: Join Mountain Healthcare, a leader in forensic healthcare services.
- Benefits: Enjoy competitive pay, enhanced leave, and funding for further education.
- Other info: Flexible shifts with opportunities for professional development and career growth.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Basic IT skills, customer service experience, and a caring nature required.
The predicted salary is between 30000 - 40000 £ per year.
Retainer rates: £30.56 per 8‑hour shift (09:00 Monday – 08:59 Saturday) and £40.24 per 8‑hour shift (09:00 Saturday – 08:59 Monday). Attendance payment: £16.01 per hour, minimum 3 hours per case. Shift patterns: 24/7 rota coverage; 365/6 days per year. Bank – 0 hours; expectation to complete enough hours to maintain competence and meet minimum case exposure, discussed at interview.
Main duties of the job:
- First point of contact for service users.
- Support the processing of service users and their families visiting the centre, including preparing patients and assisting with collection of forensic evidence.
- Maintain high standard of DNA anti‑contamination between forensic cases (cleaning).
- Assist patients and liaise with other agencies regarding management of the service user pathway.
- Assist with preparation, service user support and act as advocate during their time at the SARC.
- Act as a key player within the SARC team and the wider company network.
About the organisation:
Mountain Healthcare provides expert forensic healthcare services, including Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice. The organisation is a premier partner of NHS England and the police.
Qualifications and experience:
- Basic IT skills and administration.
- Experience in a supportive or customer‑focused environment.
- Kind and caring nature.
- Knowledge and understanding of confidentiality.
- Valid UK driving licence and access to a vehicle (possible travel across SARCs).
- Advanced DBS and level 2 Police vetting.
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A submission will be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Benefits:
- Enhanced sickness pay scheme.
- Enhanced maternity pay after 1 year’s service.
- Enhanced neonatal/adoption pay after 1 year’s service.
- Advanced rota planning for better work‑life balance.
- 6 weeks annual leave.
- Pension scheme.
- Life assurance.
- Employee assistant programme.
- Long service / team of the month awards.
- Accredited and CPD training courses and masterclasses.
- Funding for higher education courses after 1 year’s service.
Equal Opportunity Statement:
Mountain Healthcare welcomes applications from individuals irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.
Adult & Paediatric Crisis Worker - Derby - Bank in Alfreton employer: Mountain Healthcare Ltd
Contact Detail:
Mountain Healthcare Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Adult & Paediatric Crisis Worker - Derby - Bank in Alfreton
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare field, especially those who work in crisis support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to crisis management and patient support. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your caring nature! During interviews, share specific examples of how you've supported others in challenging situations. This will highlight your suitability for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there.
We think you need these skills to ace Adult & Paediatric Crisis Worker - Derby - Bank in Alfreton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Adult & Paediatric Crisis Worker role. Highlight your relevant experience in supportive environments and any specific skills that match the job description. We want to see how you fit into our team!
Showcase Your Kind Nature: Since this role requires a caring attitude, don’t shy away from sharing examples of how you've supported others in the past. Whether it’s through work or personal experiences, let us know how you embody kindness and compassion.
Be Clear About Your Availability: As this is a bank position with flexible hours, be upfront about your availability in your application. We appreciate candidates who can commit to maintaining competence and meeting minimum case exposure, so clarity here is key!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure we receive your details and can process your application smoothly. Plus, it shows you’re keen to join our team at Mountain Healthcare!
How to prepare for a job interview at Mountain Healthcare Ltd
✨Know the Role Inside Out
Make sure you understand the responsibilities of an Adult & Paediatric Crisis Worker. Familiarise yourself with the main duties, like supporting service users and maintaining high standards of DNA anti-contamination. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Soft Skills
This job requires a kind and caring nature, so be prepared to discuss examples from your past experiences where you've demonstrated empathy and support. Think about situations where you’ve helped others, especially in stressful environments, as this will resonate well with the interviewers.
✨Understand Confidentiality
Since you'll be dealing with sensitive information, it's crucial to demonstrate your understanding of confidentiality. Be ready to talk about why it’s important and how you would handle confidential information in your role. This shows that you take the responsibilities seriously.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or the organisation's approach to patient care. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.